I booked and paid for trip via tripadvisor, we were arranged to meet at the treminal, at this point were were told we had to pay another fee for services, this was 3 times original price. We declined and cancelled. I advised tripadvisor and after a few emails refunded the payment 10/10 to them.
Paid at terminal and good trip
事業者からの返答
Thank you for your feedback and for using our services.
We are glad to hear that you ultimately had a good trip, but we deeply regret the misunderstanding regarding the tour costs at the terminal.
We would like to clarify that the specific option you booked only covers the boat service itself.
It does not include the mandatory Halong Bay entrance and sightseeing fees, which must be paid directly to the Halong Bay Management Board.
This separation of costs is what led to the unexpected fee at the terminal.
While these terms are stated in the booking conditions of the option you selected, we realize you may not have seen them, and our staff failed to explain these conditions clearly to you beforehand.
We sincerely apologize for this lack of communication.
Moving forward, we are actively improving our product descriptions online to ensure all exclusions are prominent and easily understood.
Thank you for your valuable review, which helps us enhance our service clarity.
Warm regards,
Charming Vietnam Travel Team
E
Escape62625690255
September 1, 2025 · via Tripadvisor
Ha Long Bay Cruise Tour
It was a one-day Halong Bay cruise tour! First, I had them picked up in Hanoi and took a bus to Ha Long Bay. Upon arrival, enjoy delicious seafood dishes while enjoying the stunning view of Ha Long Bay from the cruise ship and move to the kayaking station. We kayaked for about 30 minutes, and finally headed to the cave. All the spots were spectacular and I was able to savour the magnificence of nature with my whole body. It was a lot of fun.
1人が参考になったと回答
K
K9293AQwilliamy
April 27, 2025 · via Tripadvisor
Great Tour Experience
The views were amazing and the tour guide was very knowledgable. Halong Bay is an experience I will never forget. Definitely worth for any tourist.
事業者からの返答
Dear Valued Customer,
Thank you for sharing your kind words! We're delighted to hear that you had a memorable experience at Ha Long Bay and that our tour guide added value with their knowledge. It's truly a special destination, and we're glad it left a lasting impression on you.
Wishing you more unforgettable adventures,
Customer Care Team
G
Georsadd_G
March 30, 2025 · via Viator
The super knowledgeable...
The super knowledgeable tour guide made the awesome Halong Bay trip even better, showing us the beautiful bays and amazing caves.
8
863SueM
March 16, 2025 · via Tripadvisor
Great Way to See Ha Long Bay
Viking made arrangements with the local vendors for us to sail along Ha Long Bay, taking in the beautiful rock formations. Lunch is included and is mostly seafood. Boat is older but reliable. There is a stop at Dong Thien Cung Cave which is amazing to see. If you are on your own, taking this tour is a great way to see Ha Long Bay.
事業者からの返答
Dear Valued Guest,
Thank you for sharing your experience!
We’re delighted to hear that you enjoyed the stunning scenery of Ha Long Bay and the visit to Thien Cung Cave. It truly is a remarkable destination. We're also glad the arrangements and included lunch added to a smooth and memorable journey.
While the boat may be older, we’re pleased it served its purpose well and allowed you to fully enjoy the day. Your kind recommendation means a lot, especially for independent travelers looking for a reliable way to explore.
We hope to welcome you again on another adventure!
Kind regards,
Customer Care Team
G
gorcos27
February 10, 2025 · via Tripadvisor
Great tour and good option For people with short time in Hanoi
The tour was very good with a tour guide knowledgable and willing to talk with everybody in the tour, i was picked up un the agency like other people and then headed to Ha long there was a stop included to Buy souvenirs and the lunch in the ship was included very delicious as well as the tour in the islands it is a good option if you just have one day to visit Ha Long.
事業者からの返答
Dear Valued Customer,
Thank you for your kind review! We’re glad to hear that you enjoyed the tour and found it a great option for a short stay in Hanoi. It’s wonderful that our guide’s knowledge and friendliness added to your experience, and that you liked the delicious lunch and island tour.
We appreciate your recommendation and hope to welcome you again for another adventure in the future!
Kind regards,
Customer Care Team
J
JeffW3504
January 24, 2025 · via Tripadvisor
Halong bay overnight cruise.
Had wonderful time on the 2 day 1 night tour of Halong bay. Food was wonderful. Staff friendly and helpful. Scenery beautiful! Would recommend.
事業者からの返答
Dear Valued Customer,
Thank you for sharing your experience with us! We’re thrilled to hear you had a wonderful time on the 2-day, 1-night Halong Bay cruise. It’s great to know you enjoyed the food, the friendly and helpful staff, and the beautiful scenery. Your recommendation means a lot to us!
We hope to welcome you back on another unforgettable journey in the future.
Best regards,
Customer Care Team
R
Roam61541728079
January 23, 2025 · via Tripadvisor
Great tour experience
We had the best time at Ha Long Bay with Charming Vietnam Tour. The tour leader is very friendly & helpful. The bus is clean and comfortable. The boat is also clean & the foods are nice. Everything is so well organized.
事業者からの返答
Dear Valued Customer,
Thank you for sharing your wonderful experience with us! We’re thrilled to hear that you had the best time at Ha Long Bay and that the tour, food, and service exceeded your expectations. We’re also glad to know that you found the bus and boat comfortable and clean. It’s always our goal to ensure a well-organized and enjoyable experience for our guests.
We appreciate your kind words and look forward to welcoming you again on another adventure!
Best regards,
Customer Care Team
T
th_or900
January 23, 2025 · via Tripadvisor
Very good trip to Halong
Very well organized 1 day tour to Halong bay from Hanoi. Amazing food on the boat. Friendly english speaking tour guide. I recommend
事業者からの返答
Dear Valued Customer,
Thank you for your positive feedback! We are so glad to hear that you enjoyed the 1-day Halong Bay tour and found it well-organized. It’s great to know that you appreciated the amazing food on the boat and the friendliness of the tour guide. Your recommendation means a lot to us!
We hope to have the pleasure of hosting you on another memorable trip soon!
Best regards,
Customer Care Team
D
DreamDestinyHolidays
January 23, 2025 · via Tripadvisor
Best halong bay Tour
It's was amazing day trip. Great service.. all taken care by operator.. nice views.. nice food .. everything is perfect
事業者からの返答
Dear Valued Customer,
Thank you for your fantastic review! We are thrilled to hear that you had an amazing day trip to Halong Bay and that everything from the service to the views and food met your expectations. It's wonderful to know that you had a perfect experience!
We look forward to welcoming you on future adventures.
Best regards,
Customer Care Team
