What a seamless experience from start to finish. Our driver was waiting for us on arrival with a sign to help identify him. While traveling to our hotel, he mentioned a lot of great areas to dine, visit, and experience. It was our first trip to Paris and surely won't be our last. Many thanks.
K
Karen_S
October 3, 2026 · via Viator
Helpful & friendly driver
Our driver was great! We were lost inside the train station and he came in to find us and lead us out to his car. Very friendly and patient with a group not too familiar with using the train!
事業者からの返答
Thank you so much for your kind review! We’re delighted to hear that our driver was friendly, patient, and helpful in guiding you through the train station. We’re always happy to go the extra mile to make your journey as smooth and comfortable as possible. We hope to welcome you again in Paris! 😊
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Concettina_C
September 18, 2026 · via Viator
Excellent customer experience
Easy booking experience, great communication from time of booking to pick up at the train station. Hassle free transfer.
事業者からの返答
Thank you so much for your wonderful feedback! 😊 We’re delighted to hear that you had an easy booking experience and that our communication from the time of booking to your train station pickup made everything hassle-free. We truly appreciate your kind words and hope to welcome you again on your next visit to Paris! 🇫🇷✨
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Tony_J
September 14, 2026 · via Viator
From rail to boat
Easy transfer! Driver provided a good background of the area during our ride and was prompt to pick us up.
事業者からの返答
Thank you so much for your kind review! 😊 We’re delighted to hear that you had an easy and smooth transfer, and that your driver was prompt and shared interesting information about the area during the ride. We truly appreciate your feedback and hope to welcome you again on your next visit to Paris! 🇫🇷✨
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Eileen_N
August 30, 2026 · via Viator
Transportation
Our experience was great. Easy communication with our driver and right on time! Our vehicle was clean too!
事業者からの返答
Thank you so much for your wonderful review! We’re delighted to hear that you had a great experience and that the communication with your driver was easy and reliable. We’re also happy that you appreciated the cleanliness of the vehicle. It was our pleasure to welcome you, and we hope to have the opportunity to serve you again on your next visit to Paris!
J
JohnThomas_H
July 25, 2026 · via Viator
Gare du Nord Eurostar pickup
Before travel, look at map to see satellite view of streets around Gare du Nord train station. Meeting place was a busy street with large bus traffic about 30 meters from station exit. Driver did not speak English as requested. Driver vehicle was smaller than requested; required luggage in passenger laps. Driver had to call supervisor to confirm that transport was paid via Viator.
事業者からの返答
Dear Customer,
Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet your expectations.
We take comments like yours seriously and would like to investigate what happened. Could you please contact us directly and provide your Viator booking reference number? This will allow us to review the details of your reservation, including the assigned vehicle, driver, and pickup arrangements.
We sincerely apologize for any inconvenience regarding the meeting point, the vehicle size, the language barrier, and the payment verification. Once we have your booking details, we will thoroughly investigate these issues and work toward an appropriate resolution.
We appreciate your feedback, as it helps us improve our service, and we hope to have the opportunity to address your concerns.
Kind regards,
Comfort Cars
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William_C
July 16, 2026 · via Viator
Emmanuel was excellent....
Emmanuel was excellent. He proactively communicated the meeting point via text. He also managed our time in Lourve to perfection
事業者からの返答
Thank you so much for your fantastic review and recommendation!We are delighted to
hear that you experienced great communication from the very start and that your driver
arrived quickly.
N
Nicole_A
June 22, 2026 · via Viator
This service was...
This service was fantastic! They had great communication from the start. The driver contacted us and got to our location quickly. Smooth ride. Would recommend!
事業者からの返答
Thank you so much for your fantastic review and recommendation!We are delighted to hear that you experienced great communication from the very start and that your driver arrived quickly. Providing a smooth, stress-free ride is always our top priority, and it is wonderful to know we hit the mark for you.I will be sure to share your kind words with your driver and our coordination team.Thank you for choosing us for your travels, and we look forward to welcoming you back for another smooth journey in the future!Warm regards,
The Viator Team
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G_S
June 22, 2026 · via Viator
Correct
The driver was kind and waited for us at the train. He took the wrong path, which can happen, but suggested a generous tip.
Magnificent
事業者からの返答
Un grand merci d'avoir pris le temps de partager votre avis.Nous sommes ravis d'apprendre que votre chauffeur s'est montré gentil et qu'il était bien présent à votre arrivée au train. Cependant, nous sommes désolés pour l'erreur d'itinéraire et pour le caractère insistant de sa demande de pourboire. Les gratifications doivent toujours rester à la discrétion de nos clients, et nous allons faire un rappel à notre équipe à ce sujet pour éviter que cela ne se reproduise.Nous vous remercions pour votre honnêteté, qui nous aide à améliorer la qualité de nos services. Nous espérons avoir le plaisir de vous offrir une expérience totalement sans faute lors d'un prochain voyage.Bien cordialement
,L'équipe Viator
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Therese_H
June 16, 2026 · via Viator
Great Service
We were met by our driver inside the train station. He was funny and kind, offered us air conditioning, and cold waters for the drive after a long journey. No hassle trying to get around at night. Would highly recommend.
事業者からの返答
"Thank you for the wonderful recommendation! We are thrilled our driver made your late-night arrival so comfortable and hassle-free. We hope to welcome you back soon!"