We had problems with part of our booking which included the big bus tour in Athens today 23 sept 2026. I would like to thank Billis for all his help in sorting our ticket so we could enjoy our tour in Athens. He was very polite, professional and helped us greatly. Thanks ☺️
The other part of our booking with key tours acropolis guide walking tour disaster. We will be reviewing separately.
事業者からの返答
Hi, Karen! Thank you for your kind words! We're glad to hear that Billis was able to help you with your big bus tour booking and made your experience in Athens enjoyable. We'll make sure to pass along your compliments to him. We're sorry to hear about the issue with the other part of your booking, and we hope to make it up to you in the future. Thanks for choosing us! 😊 Andreea@BigBusTours
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U6405VSrickf
September 15, 2026 · via Tripadvisor
Dreadful route along gridlocked roads, past strip joints and empty industrial ruins.
Our BigBus tour of Thessaloniki was perhaps the worst tourist bus experience we’ve ever had. The bus tour basically drags you around the gridlocked streets from the top of the old town (where if you’re lucky you can glimpse a view of the oil tankers anchored offshore) to the grotty abandoned dockland area, home to dusty strip bars, industrial storage yards and half abandoned roundabouts. The app is terrible and none of the buses arrived on time .
事業者からの返答
Hi, Rick! Thank you for sharing your experience with us. We apologize for the inconvenience and disappointment you faced during your tour. We will use your feedback to improve our services and ensure a better experience for all our customers. We hope to have the opportunity to make it up to you in the future. Andreea@BigBusTours
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sveno413
September 14, 2026 · via Tripadvisor
Do not book!
Do not book! Very poor service! It is not a real round trip! You have to get off at the White Tower and wait for half an hour. When you offer criticism on-site, you are only told to complain online!
Never experienced such a bad company!
事業者からの返答
Es tut uns leid zu hören, dass Sie mit unserem Service unzufrieden waren. Ihr Feedback ist wichtig und wir schätzen Ihre Anmerkungen. Wir möchten uns entschuldigen und würden gerne mehr darüber erfahren, um Ihnen zu helfen. Bitte kontaktieren Sie uns direkt. Vielen Dank für Ihre Rückmeldung! Alina@BigBusTours
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j0hnandlesley
September 9, 2026 · via Tripadvisor
Try another operator!
If you want a commentary all about Athens with Greek music to cover everything else then choose this trip!
Obviously drafted this bus in from Athens! Covered ATHENS on the side of the bus then charge full price for the tour of the back streets!
事業者からの返答
Thank you for your feedback. We're sorry to hear that the commentary did not meet your expectations and that you felt the tour experience was disappointing. We understand how frustrating it can be when the onboard commentary and overall experience differ from what you were expecting. We value your comments and will share them with the appropriate team for review as we continue working to improve our service. Daiana@BigBusTours
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cottagepier
September 5, 2026 · via Tripadvisor
Awful experience
Bus did not stop at designated stops, we missed stop 5, waited one hour at stop 7 got off at stop 8 and ended up trying to flag the bus, driver in wrong lane completely, he was in a hurray so dropped us back to port. No more stops. Awful company.
事業者からの返答
Thank you for your feedback. We're very sorry to hear about your experience and understand how frustrating it must have been to miss your stop, experience long waits, and have difficulty boarding the bus again. This is certainly not the experience we want our customers to have. We would appreciate the opportunity to make things right, so please contact our Customer Service team directly with your booking details, and we'll be happy to look into this further for you. Daiana@BigBusTours
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EKM2014
August 19, 2026 · via Tripadvisor
LONG WAITINGS, NO ENOUGH SEATS AND AUDIO NOT WORKING.
CRAMMED AND BADLY ORGANIZED. Although understandably we were in peak season, the staff never checked out tickets in any point, the audio wasn't working, and in some stops, needed to wait at least 40 minutes. Next time, I would recommend the other company, City Sightseening, there were more seating spots available, and seemed that the Audio was working.
事業者からの返答
Thank you for your feedback. We apologize for any inconvenience you experienced during your recent tour. We will take steps to ensure better organization and functioning audio for our customers. We appreciate your recommendation and will strive to improve. Daiana@BigBusTours
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ehudmelzer
August 4, 2026 · via Tripadvisor
Very disappointing
No real guidance. Almost no information on the way, mostly music in the ear phones. Buses come only once every 45 min. No shade in the open roof deck. Disappointing
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993NathalieD
July 31, 2026 · via Tripadvisor
Bad experience all the way around.
The only positive point was the pickup directly at the exit of the cruise ship. For €18 per person, a single circuit, and we only did half of it. When we asked the question, they told us that the cruise people didn't want to waste 30 minutes to go visit further away!! that is exactly what we wanted to see a little further away without needing to walk. Basically they wanted to avoid traffic, and return to the boat faster to make more money. When we bought our ticket, to sell it to us, they told us that we were leaving at 9:30 AM and once on the bus, we were leaving at 9:45 AM. They were telling us lies, all the time. The only advantage that gave us was not having to go up to the upper town, but we got off there and walked back down. It is expensive at €36 for that. Take a taxi to go up and walk down.
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catias889
July 18, 2026 · via Tripadvisor
BIG BUS TOUR
The trip on the Big Bus was excellent! The driver Peter is an excellent host!
Very pleasant experience!
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M9934YXlindas
June 30, 2026 · via Tripadvisor
Bad Bus
Big Bad Bus, the whole experience was a nightmare. We arrived early to the Bus stop but the bus did not arrive as scheduled, we waited 50 minutes. The air conditioning on the bus is non existent. The Bus had some grimy slag stuck in the seat ( i have a photo). The Company refunded my money, however no compensation was offered for time spent waiting in the heat, use of data conversing with them for at least an hour and wasting my precious holiday time. There werent many people using this one at all. Another Company seemed more popular. I would not recommend based on my experience.
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