Very Disappointing Experience in Phu Quoc, Vietnam - Poor Hospitality
I had a very bad experience in Phu Quoc regarding hospitality and public support.
My friend's wife got separated from him near the sea show area. She did not have her phone with her at that time. She asked for help from many locals, cab drivers, and even police officers. Sadly, everyone refused to help her. The cab drivers said they had to prioritize their own guests, and the police officers were not willing to assist a distressed lady.
As time passed and it was getting dark, she became very anxious and started crying. After trying for a long time, she finally found an Indian couple who kindly helped her call her husband and waited with her until he arrived.
What was even more shocking was that when her husband arrived, a Vietnamese police officer told him in a mocking manner that she was crying. Is this something to make fun of? She was lost, alone without a phone, crying and searching for her husband for a long time, and no one was willing to help. And finally, her distress was mocked. It is truly disheartening.
Additionally, the language barrier is a major issue. Even common English words like "salt" are not understood, which makes it very difficult for tourists to manage daily needs.
Overall, we found the hospitality and support for tourists in Phu Quoc to be very poor. I would not recommend it.
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Marie631217
March 25, 2026 · via Tripadvisor
Should be more systematic
Beautiful view. Enjoyed the ride very much but the queuing to get on the cable car to go in was chaotic.
A
Avik_S
December 30, 2025 · via Viator
Amazing guide and lovely...
Amazing guide and lovely experience. The cable car trip was the best. Van was very clean and tidy. Thanks
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Nigel_W
April 26, 2025 · via Viator
Really enjoyed the tour....
Really enjoyed the tour. Our guide & driver were very considerate of our needs & happily adjusted the timetable to suit.
S
Seaside536410
February 14, 2025 · via Tripadvisor
An island where the tropical forest has been totally destroyed to make way for ghost resorts
The island is very scruffy dirty there is garbage everywhere. It is an open construction site and what has been built has nothing to do with the landscape of the island. Two gigantic villages were built to the north and south of the island where the architecture was intentionally aimed at resembling Italy type: the Venice lagoon with bridges, canals where gondolas and gondoliers sail. Others like the Roman forum and other that sincerely could spare it. I wouldn't stay there again and if I had imagined what I found I wouldn't have even gone
事業者からの返答
You totally do review at wrong page? Please do remove it out of our page. This is strongly impacting on our images now. Thank you.
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Marite_B
November 29, 2024 · via Viator
Good option to see Sun city in private tour
Tour is good organized: private car with a guide. Fast delivery to the planned objects without any queues. We could adjust our tour as we were not interested in aqua park avtivities. We would wish a guide with better English and more wide range of knowledge on social life in Vietnam: salaries, waste recycling options, investment options, etc.
C
colleen_w
October 24, 2024 · via Viator
MacWilsons Cable Cat tour
This was a great tour. The guide, Het, great. So much knowledge about his country. The vale car ride was unbelievable. Then off to the water park. What a fun day. So many things to do. Lunch was a buffet with good selection of food. Then back on the cable car and off to the coconut jail. Such an interesting place to hear the history or the Vietnam war. Het took us in a journey with his narrative. Then to the most beautiful Pagoda. A beautiful tranquil place. Again Het explained Buddhism to us with so much feeling. The only place we did t enjoy was the pearl farm. It was interesting to see how the pearls were made. But the sales people were like hawks following us pouncing in us to buy something. This was a little uncomfortable. But overall it was a great day. We could t if asked for a better guide. Would recommend this to anyone.
事業者からの返答
Hi Ms. Colleen,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your tour and that our team could meet your expectations. Your positive feedback inspires us to keep delivering excellent service, and we can't wait to welcome you on your next adventure with us. Safe travels, and see you soon!
S
Samantha_H
July 11, 2024 · via Viator
Amazing day out!
Roller coaster, all activities are free within the park, lazy river, slides and water tubes. Tour guides was delightful mr Ket
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Navigate23771271565
June 3, 2024 · via Tripadvisor
Only going back and forth with the cable car.
Cable car: top, very nice view. You arrive at a landscaped water or amusement park or buffet center. Very nicely laid out with beautiful flowers, but the rest is so terribly touristy. be careful not to get stuck on the island because the cable car does not go back all day. There would also be a nature reserve. There isn't one. We wanted to go back immediately and had to wait 1.5 hours. 🥲
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Vincent_O
April 18, 2024 · via Viator
Fantastic tour guide with great sites.
The tour guide spoke great English. He was incredibly knowledgeable in so the areas we were visiting. We didn’t get a chance to do the water park at the end because we didn’t bring bathing suits but it was fun to walk around. The cable car was an incredible experience as well. I would highly recommend and if I return to Phu Quoc, I will be looking up this same tour company.
事業者からの返答
Dear Vincent,
Thank you for sharing your experience with Indochina Unique Tourist, We're thrilled to hear that you enjoyed the tour. Your recommendation means a lot to us, and we look forward to the opportunity to exceed your expectations once more. Safe travels, and hope to see you next time!
Sincerely,
Phuong
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