I can say very few words aboutcthe experienco because the activity was cancelled the they before because there were no enough people interested in it. I understand that everything is business but, maybe, you should think that you can compensate the time you have more customers than mininum with those when you have less customers. It would be necessary to ensure customers' satisfaction. If you don't do so, all the system of tours reservations may disappear.
事業者からの返答
Hello Alberto,
Thank you for taking the time to share your feedback.
We understand your disappointment caused by the cancelled tour and appreciate the opportunity to provide some context.
We reached out several times via email and WhatsApp in the days leading up to your scheduled tour, to explore the possibility of rescheduling or offering an alternative. As we didn’t hear back from you, we were unfortunately not able to proceed with any changes.
As a small-group experience, the tour requires a minimum of three participants to operate. This is clearly stated on all our booking platforms and helps us ensure the experience remains both environmentally and economically sustainable. That said, we always aim to accommodate our guests as best we can, which is why we reach out proactively when numbers are low. We also ask guests to keep an eye on their email and phone before the tour in case any important updates arise.
We appreciate your understanding and hope to welcome you on another tour in the future.
S
Sahar M
August 7, 2024 · via Tripadvisor
The perfect end to an incredible trip!
This tour ended up being the highlight of our incredible time in Tromsø. Ellie and Jenna were just fabulous in making sure all the guests were comfortable. I booked this tour as soon as I had planned my holiday and knew the one I didn't want to miss was a chance to enjoy an incredible sunset, and I'm so glad I booked with the Wandering Owl. They made the whole trip wonderfully memorable, from the views to the food to the conversation and the drive - everything was impeccable, with Ellie and Jenna as the perfect hosts. Thank you for everything, including the excellent photos you guys took!
事業者からの返答
Hi Sarah,
Thank you so much for your wonderful review! We’re thrilled to hear that your tour with Wandering Owl was everything that you hoped for. Ellie and Jenna will be over the moon to know they made your experience so special—they truly love what they do, and it’s always rewarding to hear that their passion and care have shone through. Your kind words motivate us to continue creating unforgettable experiences for our guests.
It was a pleasure having you on board, and we're so glad you cherished the photos as much as we enjoyed taking them. Thank you again for choosing Wandering Owl and we hope to see you again!
Warm regards,
Wandering Owl
5
508nikkiw
July 30, 2024 · via Tripadvisor
5 Stars!
Ellie was a FABULOUS tour guide! We loved being able to follow some reindeer, watching a group of dolphins frolic in the bay, and enjoy some great food and conversation. I would HIGHLY recommend this tour!
事業者からの返答
Hello,
Thank you for such a nice review! We are more than happy to hear that you enjoyed your experience with us. Ellie is an amazing guide and it is great to see her efforts being appreciated. Even though seeing wild animals is never guaranteed during our activities, it always makes the tour even more memorable and we are glad you were able to experience that. Thank you again for your kind words and we hope to see you again!
Warm regards
Wandering Owl
N
Natasha_C
July 28, 2024 · via Viator
Grotdjord!
Ellie was a fantastic host. We had a great time enjoying the peaceful evening, cooking, views and wandering reindeer.
事業者からの返答
Hello,
Thank you so much for your review! We are glad to hear that you were pleased with the tour. Ellie is an amazing guide who always finds the best spots to enjoy amazing views. Seeing reindeer is never guaranteed during our tours, but it definitely makes the tour even more memorable. Thank you again for your kind words and we hope to see you again!
Warm regards,
Wandering Owl
A
ajayreddyn
July 8, 2024 · via Tripadvisor
Amazing and totally unexpected.
Our tour guide found an excellent spot for us to camp out. Since it is a small group, we got to know other people in our group well. I recommend this tour 100%.
事業者からの返答
Hello!
Thank you for your review! We are extremely happy to hear that the tour was to your liking and we hope to see you again soon!
Warm regards,
Wandering Owl
1
157angiel
July 7, 2024 · via Tripadvisor
Incredible way to the experience the fjords near Tromso
Excellent tour and way to see the fjords near Tromso! We even saw reindeer on the side of the road. Our guide Afghani was terrific. We had a beautiful drive through the fjords to a gorgeous beach. The food was delicious. It was a fantastic experience.
事業者からの返答
Hello!
Thank you so much for joining our Campfire tour and for taking the time to leave this great review! Evgeni is an amazing guide and always tries his best to make the tours memorable, so it is great to hear that his efforts are appreciated! This tour is an amazing way to see the fjords and beaches near Tromsø and to relax with delicious home-made food and we are extremely happy to hear that everything was to your liking! Thank you for your kind words and we hope to see you again in the future!
Best regards,
Wandering Owl
S
Stay280376
June 24, 2024 · via Tripadvisor
Surreal experience!
The guides made every effort to make it an enjoyable experience. Had the experience of a campfire and barbecue on the beach. It was a very suitable distance to travel and location perfect for seeing the sun above the horizon at midnight. We had a beautiful sunny evening and the pictures and experience was amazing.
We also stopped to photograph reindeer at 01.00 in the morning on the way back!
事業者からの返答
Hei!
Thank you so much for such an amazing review! We are more than happy to hear that you enjoyed our tour and the efforts of our guides! We always try to pick locations with a beautiful view to make sure that the photographs are interesting and memorable, so thank you for your appreciation! Seeing reindeer is never guaranteed, but our guides always try to stop and let our guests enjoy these beautiful animals when there is a possibility. Thank you again and hopefully we will see you again!
Warm regards,
Wandering Owl
C
Cheryl_A
June 15, 2024 · via Viator
Midnight Sun by the Campfire!
I recently embarked on the Midnight Sun Campfire Tour from Tromsø with Wandering Owl Tours. Our hosts, Ellie and Evgeni, were informative, genial and professional. Pick up for our small group tour (7 guests) was on time and easy for the drive out to a beach where they cooked us dinner over the campfire and taught us how to bake our own bread as we watched the midnight sun not set! Fabulous night, awesome setting, beautiful experience! Not on the itinerary, but very much appreciated, was when Ellie pulled over after spotting reindeer on the way home so we could jump out and take some pics. I can highly recommend this tour!
事業者からの返答
Hello Cheryl,
Thank you for your lovely review and for your kind words about our guides Evgeni and Ellie. We're happy to hear that you enjoyed the Campfire Tour and that Ellie and Evgeni made your evening special with their knowledge and hospitality. They are amazing guides and we are happy to have them on our team.
Also, the spontaneous reindeer sighting sounds like an unforgettable moment. Great timing! :)
We hope to welcome you back to Tromsø for more adventures!
L
lee_t
July 24, 2023 · via Viator
Beautiful sand beach with fabulous views of the mountains and sea.
Anthony, our guide , was friendly and knowledgeable about Norway and the Tromso area in particular. He was very engaging and did a fine job. The site we visited for our campfire was a very beautiful sand beach with fabulous views. Three reindeer were even taking a respite on beach while we were there. Would highly recommend this tour.
事業者からの返答
Hello there lee_t,
We agree - Anthony is a very friendly and knowledgeable guide! We are delighted to hear that you have had an engaging time with him & enjoyed the stunning scenery that Norway has to offer. Thank you so much for taking the time to leave us this valuable feedback and for recommending Wandering Owl to future travelers.
We hope to welcome you back another time!
N
NikolaiD
July 9, 2023 · via Tripadvisor
Simply recommend it
Thank you Anthony for the beautiful evening, showing us this incredible place and having such a pleasant conversation.
事業者からの返答
Thank you for your kind words and for acknowledging Anthony's efforts in making your evening beautiful and enjoyable. We're thrilled that he showed you the incredible sights of this special place and provided pleasant conversation throughout the tour. We appreciate your feedback and hope to have the pleasure of hosting you again in the future.
