The trip should have been cancelled as the sea was very rough. We had booked the dinner and couldn't eat it due to the wild ride. I did not feel safe and feel that even though the harbour was not closed, the boat should not have gone. It was very expensive. It probably is very nice in calm seas, but this was not the case. Be careful if you book the tour. I would recommend cancelling 24hours ahead if the weather seems iffy.
Dear Valerie, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you did not enjoy your experience, as guest safety and comfort are our highest priorities. We want to assure you and all future guests that safety is always our first concern. Our Captain is highly experienced and would never leave the harbour if sea conditions posed a risk. While we understand the feeling of motion can be more pronounced on a catamaran, the actual sea state during your trip had waves of approximately 0.5 meters. The harbour was not closed, and the conditions were well within safe operating limits. We note your comments about the discomfort during the initial ride. We specifically alter our route to find the most comfortable water, which is why we steered toward the second and more sheltered harbour. At this location, the sea was much calmer, and you were able to relax and enjoy the three-course meal prepared by our famous chef, just as you had booked. We appreciate that you left a generous tip for the captain and crew—this gesture suggests that you were satisfied with the service and the dinner itself. On the return trip to the main harbour, the sea had also become much calmer and more relaxed. We agree that our tours are an exceptional experience in calmer seas, and we regret that the initial sea motion detracted from your overall enjoyment. We take your feedback seriously and will use it to continually improve how we communicate the expected experience in various sea states. We hope you will consider giving us another chance in the future to show you the exceptional experience we are known for. Sincerely, Ana
