Worst customer service ever! They booked a tour without having a guide and we wasted an entire vacation day going back and forth with agent who led us to believe they would find somebody. Terrible! Will never use Viator again.
1人が参考になったと回答
事業者からの返答
We're truly sorry that your experience could not take place as wished.
However, we would like to clarify that your booking was made just two hours before the scheduled start time. While we always strive to accommodate last-minute requests, finding an available Local on such short notice can be challenging, especially for a private experience that requires careful coordination.
Our team did everything possible to try and make it work, and we regret that we were ultimately unable to confirm a host in time.
Your feedback is appreciated and will help us continue improving how we handle these situations.
H
haileyp442
October 3, 2023 · via Tripadvisor
A History of Vilnius
With Tomas as our local guide, we embarked on an enlightening journey through Vilnius's history. His passion for the city and its stories was infectious. We left with a newfound admiration for Vilnius and its heritage. Thanks, Tomas!
事業者からの返答
Thank you so much for your kind words and positive review. We are happy to read you had a great time in Vilnius!
We hope that in the future you can discover another city with LocalBini as your travel partner!
Vilniusの類似ツアーを比較
最安値: Regular walking tour of Soviet Vilnius — $23
最高評価: Regular walking tour of Soviet Vilnius — 4.9 (294 件のレビュー)
