大西洋から太平洋へパナマ運河とジャングルのプライベート ツアー

Great tour, it was amazing for anyone who wants to see the canal and go from Pacific to Atlantic and back while visiting Panama City.

+3

The tour operator, San Blas Tours, completely forgot us! They did not contact us to confirm our pickup time and location as did other tour operators and our repeated attempts to message them went unanswered. On the day of the tour, nobody showed up at the appointed time of 7:00 a.m. to pick us up at our hotel, as promised. We tried in vain for over an hour to contact them by the telephone # provided at the time of booking. The # rang unanswered; and there was no reply to our text messages sent on the messaging contact platform provided at the time of booking. Luckily, through sheer persistence, the concierge at our hotel eventually found a Whatsapp # for them on the internet and was able to contact them to explain our plight. Only then did they seem to realize that they had customers waiting to be picked up for a tour. They apologized and offered us a "special lunch" or a 10% discount as compensation for the inconvenience. Finally, a driver arrived over an hour and a half after the appointed time. He was very apologetic but explained that he had suddenly been awakened to come and get us and, given the late start, had been stuck in Panama's legendary rush hour traffic. He was personable but was not much of a tour guide, simply getting us where we needed to go with very little voluntary information about the "tour". We had to be constantly asking him questions to get even the most basic information out of him. Boating through Gatun Lake and the Panama Canal alongside the big ships, visiting the Agua Clara locks and exploring Fort San Lorenzo were amazing experiences, but San Blas Tours needs to get their act together. Their handling of what was to be the most exciting part of our visit to Panama was grossly unprofessional and completely unacceptable!