Mt Etna and Sicily tour
The tour with Carmello was an exceptional experience he went above and beyond to ensure that we all had a wonderful day. Sicily was beautiful and going to Mt Etna was an experience of a lifetime. Many thanks to Carmello for his hospitality excellent service and hospitality 5 plus stars highly recommend. Request Carmello highly recommend
事業者からの返答
Good morning, I'm Luciano, the owner of the chauffeur company "Chauffeurs-Sicily.com." Thank you for the lovely review of the Etna and Taormina tour you took with our driver Carmelo on July 25th. We're happy you had a wonderful experience, and if you return to Sicily, we'll treat you very well. Carmelo said it was great working for you, thank you.
Poor customer service
We waited for over an hour for our driver
He went to a different port and then blamed us. I booked it through Viator and went off the itinerary of the cruise ship. Never heard of the other port the driver went to. It was Viators mistake, not ours
Viator refused to refund us! It was over $500
Don’t use Viator!
事業者からの返答
We're sorry about this, but it's not our fault. If they give us a name and pick-up address, we'll go there. We don't know where or who gave you incorrect information. We're in Sicilian ports every day and have never had a mistake. If you return to Sicily in the future and travel with us, we'll offer you a gift on board.
Sicily
Mount Etna was windy and cold. Taormina was a beautiful historic city. Our driver was professional and added a great deal to our day.
事業者からの返答
Buongiorno e grazie delle belle parole da voi. La nostra autista Ludovica ha detto che è stato bello lavorare per voi, siete belle persone. Grazie da Luciano proprietario della compagnia Chauffeurs-Sicily
Recommended overall
Our guide was punctual in meeting us as we exited the cruise ship. We enjoyed Taormina and Etna, but there was very limited time when we arrived in Etna, so we could not take the cable car. The tour began in Taormina, a shopping area, where the guide gave us a couple hours free time. I would have preferred the opportunity to go to Etna first and then use any extra time to shop in Taormina.
Also, this is truly a personal driver, not a guided tour. The driver and the "guide" were friendly, but they shared very little information, even when asked direct questions.
The van was clean and comfortable and it could easily carry 5 or 6 passengers.
事業者からの返答
Hello and thank you for your recenzione. We are happy to have had you as our customers on this tour. I want to be more precise in explaining the details of the day we spent with you:
1) you had two of our people with you, one person was your personal driver, the second person was a driver assistant to dedicate to you in times when the driver didn't have this possibility because driving here was complicated and had to pay the utmost attention to roads and could not devote attention to you. This second person was not expected and you did not pay for it but it was offered by us. You have only paid for the driver service.
2) we gave more time to visit Taormina because the weather conditions did not give us the security of visiting the Etna volcano because in the morning on Mount Etna there was a bad weather condition, it rained a lot and there was a lot of wind but after 12 : 30 pm the conditions were better. Visiting the volcano is not always possible but we do not decide what the volcano does and you have limited time on your cruise ship's schedule.
We have done the best possible for you and you have been many good and correct customers. Thanks.
