Was driven around Bali by my driver (Whatapps name Dwi Putra). There is a suggested itinerary on Viator but all of the attractions cannot be covered in 12 hours. So the number of sites was suggested by the driver to be trimmed down to five: Batuan Temple, Sacred Monkey Forest Sanctuary, Tegallallang Rice Terrace, Tirta Empul Temple & Tegenungan Waterfall.
Good points: for the price of the hire, the excursion was of extremely good value. The driver got me around the sites very quickly but safely.
Bad points: the organisation of which driver I was getting was extremely poor. The name of the driver was switched two times on the night before the excursion. None of the details I had arranged with my first driver was not passed on to the second or third driver.
The response on my driver to Whatsapp messages were slow. Whenever I had finished with an attraction, I messaged my driver but it took 5-10 minutes to respond. Twice I had to call the driver to respond.
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ANTONEDSON_F
May 31, 2026 · via Viator
Last minute surprise extra charge!
The day before the tour, I was surprised by the operator's msg, claiming that I would need to charge extra travel for the distance from my hotel. Although I understood that longer distance increases the cost per operator, on the tour page it was not stated that the region of my hotel would give an additional charge. Qie was cleverly informed only the day before, when it is no longer possible free cancellation. Even I have informed my hotel well in advance, months. The operator was irreducible in the sense of not carrying out the additional charge and canceling at no cost, even with the intercession of Viator. Which demonstrates the bad faith and lack of professionalism and the duty to inform. Then the operator sent me prints with information that I did not find on my ticket or on their page. Probably extracted from another website they sell or added later. Fortunately, Viator, acting fairly and with respect to the customer, announced that it would reimburse the amount. Still, the operator came to my hotel the morning of the tour, but I refused to take the tour. I did the same tour by other means. Therefore, I recommend looking for more professional and more transparent operators when coming to Bali, to avoid trouble and embarrassment in the middle of a beautiful trip. Viator is full of them and I myself hired others through this same channel, having had great experiences.
事業者からの返答
Dear Antonedson
,
Thank you for reaching out and sharing your feedback. We would like to take this opportunity to clarify the chronology of events regarding your booking.
First, please note that all information regarding our surcharge fees for specific destinations and pickup locations is clearly detailed in the product description section of our listing.
Regarding the status of your trip, there was indeed an initial request to cancel the booking because you did not wish to pay the additional IDR 250,000 surcharge. However, shortly after, we received an update stating that you had agreed to proceed and would pay the extra fee directly to the driver. Based on this confirmation, we immediately informed the agent to keep the booking active so we could provide the service as requested.
From our end, we never received any official cancellation notice or refund request from Viator or the booking agent—neither through our portal nor via email. Because your booking remained fully active in our system, we fulfilled our operational duty and dispatched our driver to your location to ensure you were picked up. We also provided proof of the driver's assignment and arrival.
Upon our driver's arrival at the designated location, we were informed that you declined the service, stating that the booking had been cancelled by Viator. Please understand that without official notification from the platform, our team must follow standard procedure and honor the active booking to ensure our guests are not left without transportation.
We regret any miscommunication that may have occurred between you and the booking platform, but we assure you that our team acted strictly according to the official booking status and the latest agreement we received.
Thank you for your understanding.
Best regards,
Putu Menaka
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mandysW3920ZX
December 19, 2025 · via Tripadvisor
Exactly what we were looking for
Ketut was our driver and he was so helpful and knowledgeable, a Bali local and has been driving for a long time. We just wanted to visit some of our favourite restaurants, shops and see some friends. We didn't want a chatty tourist itinerary. It was perfect. Ketut waited for us while we did our activities and we WhatsApp messaged him to pick us up again. Some locations do not allow cars to stop or park any more so he had to park off site.
Car was good, clean, cool and safe.
thanks Ketut
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charlton_low
December 1, 2025 · via Tripadvisor
Good honest service and appreciated by our family.
Good services and advice on trip itinerary and cost promptly. Thank you and we had a good family time. Will use them again for next trip.
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Mariana_C
October 14, 2025 · via Viator
It's good that it's...
It's good that it's customizable so we were able to make our itinerary with no problems. The driver would always let us know the tickets price when pulling up to the attractions and that helped also
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Eric C
August 16, 2025 · via Tripadvisor
Travel to Ubud
Uncommunicative. Drive with your eyes on the phone instead of stopping to enter an address. Driving to review, even if the roads are also difficult in the countryside around ubud
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CHUENHAR_Y
December 4, 2024 · via Viator
Good driver
Good driver. Bring us to the destination and wait for us. Didn't talk much, just do his job. Good. We don't like to chit chat, so is good to keep silent give us peaceful journey.
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Sirui_Y
August 14, 2022 · via Viator
Will never use it again
Driver took us to the sites with his contact and charged us way more than the fair price. The trip ended at 6:30pm, which is 2 hours before our booked session (8:30am - 8:30pm), and after the driver was left we realized our phone was left on the car. We kept calling his number and he keeps ignoring or hanging up. We finally reached him and he refused to send it back, although it was only 7:30, we had to pay our hotel staff to help pick it up from the driver's home. Tried contacting the Bali Cab and there was no response at all.
2人が参考になったと回答
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Marta W
July 7, 2019 · via Tripadvisor
Great driver, nice car- perfect for private tour on Bali
We use BaliCab for 3 days. Highly recommended Mr. Made. He was always on time, very good driver, with sense of humor:) Car clean and nice with air condition. For sure we will come back!
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Marijaav
November 7, 2018 · via Tripadvisor
Best Bali guide ever - Komang!
Komang Putrajana picked us up from the airport and made the process so easy, Denpasar airport is typically crowded but Komang contacted me prior to landing on where he would be to avoid the crowds, with my name on the sign.
We decided to go on a day tour with Komang who is a great, friendly guy with plenty of experience - we mentioned some places we wanted to see and he planned everything out and took us to some beautiful places! He was always early and knew how to get everywhere easily. Komang also drove us back to the airport at the end of our trip and we are so thankful that we had such a great and valuable experience in Bali with him. Definitely recommend him to everyone and will be calling him next time I’m in Bali :)