VIP Airport Pickup- Below Expectations
I booked a VIP airport pickup with Nexus Tours expecting a Mercedes-Benz Sprinter, as agreed. Instead, I was picked up in a rickety taxi, which was clearly not what was paid for.
When I raised this immediately, the male airport staff member representing Nexus Tours was rude and unhelpful. The experience then became a safety concern: the driver coughed continuously during the journey and later drove at night with only partial headlights.
This was not a VIP service by any standard and raises serious concerns about service quality, staff conduct, and passenger safety.
事業者からの返答
Thank you for sharing your experience with us. We deeply regret the inconvenience you experienced during your trip with NexusTours. This is not the quality of service we strive to provide, and we will take steps to remedy the situation.
We appreciate your feedback and hope to have the opportunity to offer you a better experience in the future.
Alejandro Vazquez – Senior Director of Customer Success
Well care for and satisfied
We had the opportunity to reserve transfers and tours in advance on the Nexus website after the recommendation from a friend. The airport staff were warm and easy to find (very important). The tours lady, Orah was very warm in giving us reconfirmation of our selection. We booked Explorer with her and Horseback riding online both were amazing. We visit Grenada in September and will be using nexus again.
事業者からの返答
Thank you for your kind words! We’re happy to hear that Orah and our airport staff made your experience easy and welcoming. It’s great that you enjoyed the Explorer and Horseback Riding tours. We look forward to helping you again on your trip to Grenada in September!
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Nexus tours is the way to go.
Both drivers were amazing. I'm glad we chose a driver because there is no way we could drive in St. Lucia. My departure driver made a stop at a beautiful lookout point. It was the perfect way to end our trip.
