Valaryo was knowledgeable, friendly, accommodating, polite and kind. He made sure we found what we needed when we needed it. The only suggestion I would give is to tell him ahead of time what you're interested in so he can spend time on those subjects.
事業者からの返答
Thank you for the nice feedback, we are glad you enjoyed the tour with Valerio!
M
mf72nvgw84
July 7, 2024 · via Viator
Excellent tour
Stephanie was an amazing tour guide! She went above and beyond to make sure my son saw all the art he wanted too. Highly recommend!!!!
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Charles_A
October 26, 2023 · via Viator
Great tour
Tour guide was excellent and well informed. Very knowledgeable on the history and art. Enjoyed everything about this tour. Did not have to wait in line. Showed us everything we wanted to see. Great Tour!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
事業者からの返答
Hi!
Thank you for leaving us a review. We are glad to hear that you liked our service.
All the Best
City Rome Tours
A
Alex_A
October 2, 2023 · via Viator
Scam Tours
Don’t waste your time with this company. They waited until an hour to contact us, they didn’t send a car and they told us our private tour person left. They gave us a “refund” but what other people paid, we were vastly over charged.
J
Julianna_W
September 15, 2023 · via Viator
Informative
The whole tour was beautiful There was so much to see we didn’t have time to climb the Duomo because of conflicting tours on our part so leave enough time for that if you’re interested in climbing it
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Michael_C
September 7, 2023 · via Viator
Horrible- Abandoned MidTour/Refused Refund
Clearly this tour guide made other plans and had to leave before the end of our scheduled tour.
First, we were asked that morning to arrive early for a 2:30 pm tour, which we did.
Then the guide rushed us thru the first two parts of the three part tour, taking WAY less than the allotted time, even though we were actively asking questions, and kept trying to stop to see things.
Then for the final part of the tour she shows us some photos of the inside of St Peter’s Basilica while standing outside the church and left with over an hour of time remaining. We assumed she left because maybe tour guides were not allowed inside, but when we got inside the church it was filled with tour guides actively giving tours.
The published tour schedule for this tour listed St Peter’s as part of the tour. We got none of St Peter’s and a rushed tour thru the other two sites.
We immediately requested a refund and we’re told:
“We regret to hear about the circumstances surrounding your refund request. Viator strives to make every attempt to address our customers' concerns.
Unfortunately, at this time we are unable to offer a refund. As per the local tour operator, they are able to provide the services.
We apologize that you were not able to fulfill your travel plans, and hope that we may be of service to you in your future travels.”
What does this even mean? “They are able to provide services?” Are they denying she left early? Just horrible!!! We specifically paid a lot of $ for a private tour and we’re treated terribly. This was not our first Viator tour, but it will be our last.
D
Deepak_S
August 19, 2023 · via Viator
Good tour
Hotel on pick up on time, waited at the office for a few mins for the guide, still had to wait in line for security and also while they printed tix inside. Good and knowledgeable guide. They don't drop you back to the hotel. Didn't really have a luxury feel to the tour as we have had with other private ones.
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Niva_S
July 9, 2023 · via Viator
Vatican private tour was...
Vatican private tour was great, tour guide was very attentive to our needs and catered the tour to our speed. Pickup from the hotel was the only reason I would give this tour a 4 out of 5 stars. Driver picked us up, did not speak any english, dropped us off in the middle of a street and left.
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David_K
May 25, 2023 · via Viator
We lost a $600 for nothing !!!!
Nobody gave us a message that the pick up from the hotel is at 8.30, while the trip "Vatican" was supposed to start at 9.15.
A day earlier (22 May) we had a "Colloseum" trip start 12pm and pick up was 12pm from the hotel !!!!
We had no way of knowing that the car would arrive 3/4 hours earlier on the 23rd of May. We couldn't board because we were at breakfast and still had to do check out from the hotel.
We lost a $600 trip !!
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Mark_E
April 8, 2023 · via Viator
Outstanding Private Tour at the Vatican - AAA+++++
We had a fantastic experience on this tour. Gabriel was one of the best guides and his knowledge on the Vatican was extraordinary. The pickup was punctual and Gabriel adjusted the tour to suite our timeline and interests. Highly recommended and an AAAA++++++++ day. You won’t be disappointed.