It was lovely, long trip but worth doing it
Our driver was very friendly and polite, we asked for him for our trip to Luxor as well
Air conditioning in car was very good and it stopped for us whenever we needed a coffee or toilet as it was 7 hours drive from where we were
事業者からの返答
Thank you very much, Alexandra, for your wonderful review! We’re glad the journey was comfortable and worthwhile, and that our driver’s friendly service, good air conditioning, and flexibility with rest stops made the long trip more enjoyable. We’re especially pleased that you requested the same driver for your Luxor trip. We truly appreciate your trust and hope to welcome you again soon!
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H6818DDfilipb
October 9, 2025 · via Tripadvisor
Conpletely unprofessional, unsafe, not as described
Just horrible experience, the transfer we agreed did not happen. Driver was 30minutes late at 01:50LT with no info of being late. After contacting our agent he reassured us driver is almost here or in 2 minutes he will be etc. Driver didn’t speak a word of english and we could’t tell if he was working for agency or not. Whole thing was shady and unsafe and considering these things we didn’t travel to Cairo. Avoid Egyptra at all costs.
事業者からの返答
We’re very sorry to hear about your experience and truly regret that your expectations were not met. 🙏
Your feedback is extremely important to us — what you described does not reflect our usual level of service. We sincerely apologize for the delay, the lack of communication, and any sense of discomfort you felt.
Please know that we are investigating this incident to ensure it does not happen again. We value your trust and hope you’ll give us another chance in the future to provide the professional and safe experience that our guests deserve.
A
Andrea K
October 9, 2025 · via Tripadvisor
Tour not as described — unsafe conditions
The agreed transfer by minivan from our hotel in Hurghada at 1:20 a.m. was not provided. The driver did not show up at the scheduled time, and only after contacting the agent we were told he was “delayed”. After waiting 30 minutes, a man arrived in a private car (not a minivan), without any identification or proof of representing the agency, and unable to communicate in English. For safety reasons, we declined to travel in those conditions. Would not recommend.
事業者からの返答
We are truly sorry to hear about your experience and sincerely apologize for the inconvenience and concern this situation caused. 🙏
Your safety and comfort are always our top priorities, and it’s disappointing to know that this was not reflected during your booking.
We take your feedback very seriously and are investigating the matter to ensure this does not happen again. Thank you for bringing it to our attention — we value your trust and hope you’ll allow us the opportunity to make things right in the future with the high-quality service our guests deserve.
8
841abdurrahmanb
September 17, 2025 · via Tripadvisor
Fun, informative, spectacular views, caring staff
We got private transfer option and we had a very safe driver hassaan who was incredibly punctual and caring he got us stocked up on water and breakfast and drinks and checked in with us constantly to tell us what is happening at each point. Then we got to meet the tour guide who showed us around the egyptian museum.He Read hieroglyphics on each different ancient artifact and was incredibly informative he also bought us ice cream. We visited the pyramids of Giza where he took lots of cool photos for us. And the great sphinx. Amazing trip would recommend the nicest people ever
事業者からの返答
Thank you so much for your wonderful review! 🌟 We’re delighted to hear that you had such an amazing experience from start to finish. It’s great to know that Hassaan made your journey safe, comfortable, and well taken care of, and that your guide enriched your day with his knowledge, friendliness, and even sweet treats 🍦. We’re thrilled you enjoyed the Egyptian Museum, Pyramids of Giza, and the Great Sphinx, along with all the special memories captured in photos.
Your kind words mean a lot to us, and we’d be honored to welcome you back for more unforgettable adventures in Egypt! ✨
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Wander58561972024
August 18, 2025 · via Tripadvisor
The good, the bad and the ugly
The good, the bad and the ugly.
Small bus collected us. driver falling asleep at the wheel, then watching TV whilst driving at plus 70 mph (to and from Cairo). Cairo amazing! Would recommend.
Rest of the trip the reps were taking us from shop to shop trying to sell us tat.
事業者からの返答
Thank you for taking the time to share your feedback. 🙏
We’re very happy to hear that you found Cairo amazing and worth recommending 🌟, but we are truly concerned about your experience with the transportation and the driver’s behavior. Safety is our top priority, and this is absolutely not acceptable — we will be addressing this matter immediately with the team.
We also take note of your comments regarding the shopping stops and will review this with our staff to ensure that future guests enjoy a smoother, more balanced experience focused on the sights.
We sincerely apologize for the negative aspects of your trip and appreciate your honest feedback, which helps us improve.
G
Georgina_R
June 23, 2025 · via Viator
A trip worthwhile for many reasons
This is a long day but oh my goodness, so very worth it. The Museum was mind-blowing, lunch was nice and if course the Pyramids! I can't describe how emotional I was. Magnificent!
Hotel pick up and drop off was spot on time. Fantastic, friendly drivers and a great guide whilst in Cairo.
Sensational!
事業者からの返答
Thank you so much for your wonderful review! We're thrilled to hear that your day in Cairo was such a powerful and unforgettable experience. The museum, the pyramids, and that emotional moment — we’re so happy you felt the magic!
It’s also great to know the pick-up and drop-off went smoothly and that our team made you feel welcome and cared for. We’d love to have you join us again for more sensational adventures! 🌟🏛️🕌
R
Road35320939155
June 6, 2025 · via Tripadvisor
Pyramids of Giza & Bedouin village (stargazing) from Hurgharda
I travelled with my mum with this company and I don't regret. The crews were nice and polite to us, we saw everything what we should according agenda.
I bought both trips through egyptra local page.
Pyramid trip - we went by small Van but it was modern, space in van maybe for 10 people, we were just 5 travelers - it was possible to sleep in van(bring with you small pillow as recommended). It was lots of hours in the van but travel agency cant make the route shorter.
Little bit of communication/language barrier but google translator helped us and when driver understood what we want he was willing to fulfill our wishes without problems. Listen to your guide - when he will tell you go see the Sphinx do that, markets near the Sphinx can wait. The space to see/near the Sphinx is limited so you can wait a little to get a good angle for photos or for view.
Perfume factory - it was one of the stops, I red reviews that they force you to buy perfumes - it was not our experience, when we said no, we will not buy anything, no one forced us to buy.
Nile cruise and Best view of pyramids (via cart or camel) - are addons we bought them during the trip.
Small advice - if you will take camel to this view, camel cant lie on the view spot (too rocky terrain for that). If you want pictures on your feet just take a cart.
Bedouin village - interesting trip to see stars and moon (almost) without light smog. Also explained how villages like this work and a little of camel ride. Photographer was with crew, will do photos through the trip and you can choose if you will buy photos from him or not.
事業者からの返答
Thank you so much for your detailed and thoughtful review! 🌟
We're very happy to hear that you and your mum had a great experience with us and felt well taken care of throughout your journey.
We truly appreciate your feedback on the van comfort, communication, and your helpful tips for future travelers — especially about the Sphinx, the perfume factory, and the optional add-ons. It's great to know that our team was polite and accommodating, and that the overall itinerary met your expectations.
Thank you again for choosing us, and we hope to welcome you back for more unforgettable adventures in Egypt! 🇪🇬🐫✨
C
Connector14346763375
March 13, 2025 · via Tripadvisor
Good trip!
I strongly advise you to choose this trip! It all started well, the trip was long, but it ran calmly, without delays and the driving was much better than I had with another company to Luxor.
Our guide Mokhter was super comprehensive, I had scheduled a photo session in the pyramids and he helped meet with the photographer! In the morning we started by the old museum, then we went to the Nile cruise (I ended up doing 2 in 2 different days), and then we went to lunch. I have to be honest, I ate as little as possible because I am not a big fan of the food here and also because I was afraid of catching some bacteria.. Then we went to the pyramids, I had a photo session and then I joined the group to go to the oil manufacturing and also to a place where they show us how to make the paper. Of course at these stops they try to get us to buy something, but I said no and they didn't insist. Overall I found the trip super good, no doubt if you are looking for a whole day to Cairo from Hurghada, you can trust this agency! Thank you :)
事業者からの返答
Muito obrigado pela sua excelente avaliação! Fico muito feliz em saber que teve uma experiência positiva com a nossa agência e que o guia Mokhter foi útil em ajudar com a sessão fotográfica nas pirâmides. A viagem parece ter corrido bem, com momentos marcantes como o cruzeiro no Nilo e a visita às pirâmides. Agradecemos também pelo seu feedback sobre as paragens na fábrica de óleos e o local onde se faz o papel – é sempre bom saber que, mesmo com essas paradas comerciais, se sentiu confortável e não houve pressão para comprar.
Esperamos poder servi-la novamente em futuras aventuras! 😊
6
673izzym
February 25, 2025 · via Tripadvisor
Ossama was a brilliant tour guide!
We went to a number of places in Cairo, including the pyramids with Ossama - he was a brilliant tour guide. I loved the perfume and oils place we visited and I truly felt immersed in Egyptian culture. We had the best day, and met so many lovely people. Ossama is so knowledgeable and it was an amazing experience I’d - recommend to everyone!
事業者からの返答
Thank you so much for your wonderful review! We're thrilled to hear that you had such an amazing experience in Cairo. Ossama is indeed a fantastic guide, and we're so happy that you enjoyed exploring the pyramids and immersing yourself in the local culture. The perfume and oils experience is truly unique, and it's great to know that it stood out for you. We really appreciate your recommendation and hope to welcome you back for another unforgettable adventure in the future!
J
johnfI2097FE
February 20, 2025 · via Tripadvisor
Pyramids
Really great tour with excellent drivers and a very knowledgeable guide. A fantastic day out but about 14 hours of travelling on a 22 hour tour.
事業者からの返答
Thank you for your wonderful feedback! We're thrilled to hear you had a great time on the tour and that the drivers and guide made the experience even better. We understand that the travel time was long, and we appreciate your patience. We hope that despite the travel, the day was still memorable, and we would love to welcome you again for another fantastic experience!
