We were excited about this tour. AC van with driver between three super car manufacturers. Well didn’t live nearly up to what it should have been. Seems for $500+ per person they are more interested in picking up people who are on a lessor tour than we were. They wanted us to walk a mile further from our agreed upon pick up point to accommodate people coming in on a train station. Spent time driving those same folks to other locations and later picking them up. Van could not keep the seating area cool just hot all day. Limited bottled water, little tour narration. Lunch was terrible and rushed because we had to take the others to their limited tours. Finally got to pagani and had to pay 150 euro extra for factory tour. Also Lamborghini factory tour is NOT super cars it is the SUV which is largely Audi stamped parts LoL. Upon return driver decided to u turn to avoid a quarter mile of traffic which was nothing but I guess it was to him. All in all was a real disappointment for $1100+ Euros for two people. Worst part is I posted this review on their site weeks ago and they won’t post it. Can’t not post it here!!! Do not do this tour. Rent a car or take a train and taxi if not near Modena. You’ll save 700+ Euro and not be disappointed.
Dear KaryC2, Thank you for sharing your feedback. We would also like to thank you for the 4* review you previously left on GetYourGuide. We were pleased to read that you enjoyed the overall experience and, in particular, that the Pagani factory visit was the highlight of your day. We would, however, like to clarify a few points. Regarding the pickup, our Black Tour provides pickup from the main train station of Bologna, the principal hotels in the city centre, or a designated central meeting point for guests staying elsewhere. On the day of your tour, Bologna was still affected by the ongoing construction works for the new tram lines, with temporary changes to traffic circulation in several areas of the city. Since we did not know your exact accommodation, we contacted you to ask whether you would be willing to use an alternative meeting point that would be easier for the driver to reach. In the end, however, you were picked up at the originally agreed meeting point, with no change to the pickup location. We apologize if our communication about the possible alternative caused any confusion or misunderstanding. We would also like to clarify that the tour you booked is a shared tour, not a private tour, and the vehicle may include other guests . Coordinating different pickups and drop-offs is therefore part of the logistics of a shared tour. The additional pickup at the train station was not intended to give priority to a less expensive tour, but was simply part of the transportation arrangements for the other guests travelling with you. Regarding Lamborghini, the standard Black Tour includes the Lamborghini Museum, Ferrari Museum, and Pagani Museum & Factory. The Lamborghini Factory Experience is offered as an optional extra at €75 per person, as many guests specifically request the opportunity to visit the production facility. Lamborghini itself explains that its Factory Experience covers several areas and production lines, and that what visitors see can vary according to the production schedule. Regarding the vehicle, we are sorry that you found the temperature uncomfortable. Our vehicle is a Mercedes-Benz V-Class minivan with a maximum capacity of seven passengers, purchased new in 2026 and equipped with the factory-standard Mercedes-Benz climate-control system. We take your comment seriously and will check that everything is operating as expected. We are also sorry that you found the commentary difficult to hear from the rear of the vehicle. We will share this feedback with our team. We would also like to clarify your comment about your previous review. We do not manage or control the publication of reviews on GetYourGuide or Tripadvisor. Your earlier four-star review was in fact published on GetYourGuide. Finally, we apologize for not responding sooner. Reviews are often published under abbreviated usernames or codes, which makes it difficult for us to immediately identify the corresponding booking. Before responding, we need to locate the correct reservation and speak with the driver involved so that we can properly understand what happened and provide an accurate response. We respect your feedback and are sorry that the experience did not ultimately meet your expectations. We are nevertheless glad that Pagani was such a memorable part of your day. Kind regards, The Management Team
