サオナ島終日クルーズ-天然プールとランチ

Thank you very much for your review. We would like to remind you that you were picked up at your hotel at 8:25 a.m.; the tour departs from the meeting point at 9:00 a.m. to allow time for other guests arriving from different hotels. The drive from Punta Cana to Bayahíbe—where we board—takes one hour, a fact you were aware of. Upon arrival at the port, we must wait for the authorities to conduct the necessary inspections and grant clearance for departure. Regarding the claim that the catamaran was overcrowded: our catamarans have a capacity of 70 people, yet there were only 40 passengers on board; the authorities strictly monitor this to ensure we do not exceed the limit. Our catamarans are not designed for 70 people to remain seated; guests generally prefer to dance, join the performers in the show, or sunbathe on the netting—which is precisely why our vessels are designed this way. As for the drinks running out, it is surprising to hear that, given that we were carrying only 40 passengers that day.

Greetings, thank you for your review. If you read our suggestions, you'll see that tips are not mandatory; it's clearly stated there. Regarding the sailing catamaran, it's used depending on weather conditions, but all our catamarans are sail-powered. Sometimes they aren't used to get there faster, since using only the sails would take two hours and 45 minutes. That's why we use both the sails and the motor to reach the island more quickly. And as for tips, they are not mandatory. You can verify this in the information. And regarding small groups, we remind you that the island is a public beach where many companies go to the same place.

Buenos días, señora Isabel. Muchas gracias por su reseña. En aclaración al tiempo perdido de embarque, le hacemos saber que, lamentablemente, la playa Saona está bastante retirada, por lo que toma su tiempo para llegar. También, para embarcarse, el único muelle es ese y por allí embarcan más empresas. No hay otro lugar para embarcarse, ya que es el único, y cada embarcación debe ser revisada por las autoridades. Esto aplica para todas las empresas operadoras. En cuanto a las piedras que usted menciona, es extraño, ya que Saona es la única playa que no tiene piedras.

Good evening, Mr. Danny. Thank you very much for your review. As we explained to you yesterday, the driver dropped you off on the side of the street because your car was located on the opposite side. He stopped on the pedestrian side to allow you to cross via the crosswalk, as the nearest U-turn at that corner is located a kilometer away, and the vehicle was traveling in the opposite direction. The spot where the driver dropped you off is not a dangerous area, as the designated crosswalk for pedestrians is located right there. Had it been a dangerous location, rest assured that we would not have dropped you off there; you were dropped off directly across from where your vehicle was parked—you simply needed to use the crosswalk to get across. We have been operating in the market for 15 years and have never experienced any incidents. Furthermore, we hold all necessary documentation and permits. Regardless, we appreciate your feedback.

Good morning, Ma'am. Thank you for your review; however, we would like to clarify that none of our vessels carry 180 people—in the Dominican Republic, vessels of that capacity do not exist, nor are they permitted. Our boats have a capacity of 70 passengers, and we never reach that limit—especially on weekdays, which is when you visited. Furthermore, we would like to remind you that Saona Island is not private property; it is a public beach visited by numerous tour operators. Regarding the various groups waiting at the pier for their respective boats: please keep in mind that this is the *only* pier used by all companies traveling to Saona Island, as there are no other docking facilities available in the area. Finally, regarding the travel time to Bayahibe—which takes 50 minutes—you were already aware of this duration, as you were informed of it in advance.

Thank you very much for your review; we are delighted that you had a wonderful time. All of our staff members speak English. The only individuals who do not speak English are the independent contractors working for the boat company; however, our entire staff speaks English, as well as several other languages.

Good morning. Thank you for your review. We would like to remind you that once a client is picked up from their hotel—and the other clients along the same route have been collected—everyone is taken to a central meeting point. There, we wait for the remaining clients arriving from other hotels; once everyone has gathered, we depart for Bayahibe, which is where we board the boat. The journey from Punta Cana to Bayahibe takes 55 minutes, depending on traffic—not 3 hours. The duration of this tour is calculated from the moment we depart the meeting point, not from the hotel. All tour operators follow this same procedure, and none of them take 3 hours.

Good morning, and thank you for your review. We would like to remind you that the island is not private and that other companies also visit it; many companies bring their clients to the island to enjoy it.