This company charged me for a ride I never even took. There are many other transfer companies to choose from. Stay away from this place. You're even better off taking a taxi from the airport
事業者からの返答
Hi Jamaal
We're sorry to hear that your experience with us left you feeling displeased and we of course understand how frustrating a situation like yours could be.
To be completely clear, we did make accomodations for your transportation as requested and we were at the airport for almost two hours after your flight landed in anticipation of your arrival. It wasn't until after that length of time did we contact you to see if you were still at the airport and if you were ready to go and we got no response when we tried calling. You then reached out informing us that you had taken a taxi instead. In addition, a refund would not be possible because, as shown in our cancellation policy that would have been on the ticket you recieved upon booking, any changes/requests made within less than 24 hours of the scheduled pickup is outside of the eligibility window for a refund.
We once again apologize for any frustration you've experienced and sincerely hope that you enjoy the rest of your vacation.
R
Raschinna_S
July 25, 2025 · via Viator
Exceptional Service!
We booked the round trip transfer. Arrival and departure transfers went smoothly without any hiccups. Both drivers were extremely friendly and had the tunes playing for a relaxing ride to our hotel and back to the airport. The vehicles were clean and the drivers ensured we had a safe ride. I will be using this transportation service again when my family and I visit JA in the future.
D
Detra_F
July 11, 2025 · via Viator
Best Drivers Ever!
Our drivers were very friendly and helpful. I would recommend the company to everyone. Great choice p
事業者からの返答
Hi Detra! We really appreciate the time you took to leave us a review and are happy that you were pleased with our services. We always strive to be punctual and efficient and I'm happy to hear that our team was able to make that happen for you.
B
btricia2003
April 22, 2025 · via Tripadvisor
Great service!!
Great service! Very friendly. And flexible. Had to make a few time changes due to our flights and was accommodated without abut question. Will definitely book again our next time in Jamaica!
事業者からの返答
Hi! Thanks so much for taking the time to give us a review and we're happy that you were pleased with our service. We always strive to make sure our guests are prioritized as best as possible and I'm glad our team was able to make sure that you were taken care of.
L
Latisha_M
April 2, 2025 · via Viator
I appreciated the contact professional contact and instructions that made the pick up and drop off seamless
I would highly recommend this company services they are polite knowledgeable and ON TIME. Even making an adjustment to my reservation was seamless. You are all professionals and thats all one can ask for.
事業者からの返答
Hi Latisha! We really appreciate the time you took to leave us a review and are happy that we were able to provide great service. We strive to deliver efficiency and professionalism and we're glad that our team was able to make that happen for you.
E
eugeniar708
February 11, 2025 · via Tripadvisor
Jamaica’s Best
I met Byron about 15 years ago when he picked my friend and I up at the airport in Montego Bay Jamaica. She raved about her driver Byron and I can see why. I was so impressed with his professionalism and kindness. A genuine human being!!! A few years later we made another trip to Jamaica and again Byron was our driver. Now 10 years or so later I arrived in Montego Bay Jamaica with a few friends. I did not need a driver since the shuttle would pick us up at the airport. I could not let the week go by without contacting Byron! We keep in touch on Facebook and have become friends. I sent Byron a message to see if he could take my friends and I to Doctor’s Cave in Montego Bay for the afternoon. Byron was delighted to hear from me and took us the following day. Byron is always on time and will keep in contact to be sure you know when he will be arriving to pick you up. Byron’s Jamaica Tours is the BEST in Jamaica!!!!
事業者からの返答
Thank you for your wonderful review! We are happy to hear about your positive experiences with Byron over the years. His professionalism, kindness, and commitment to excellent service truly stand out, and it's heartwarming to know that you've formed a lasting friendship. We appreciate you taking the time to share your story and are delighted that Byron was able to assist you again during your recent trip. Your endorsement means a lot to us, and we look forward to welcoming you back for more unforgettable experiences in Jamaica!
8
822niaw
November 8, 2021 · via Tripadvisor
Groupies
I came with a group of people and trust me I have a great time by this everyone on the hotel know us from the entertainment team to the bar team we have an extrodanery one vinessa,Marvin,maxwell,Anthony,Owen,doniel,sean,steven,Chanel ,davion ,Latesha thank you all so much for a great moment to think about
K
Karlpowell24
June 23, 2021 · via Tripadvisor
Birthday Trip
I must say that my birthday was well spent at pier 1 Montego Bay Jamaica and my driver Karl mad it even better! He was jovial and he made sure that we felt safe and comfortable!!
事業者からの返答
Thank you Karlpo for your review. We're happy our little slice of Jamaica complimented with Karl made your birthday unforgettable. Thank you for letting us know that Karl didn't disappoint you as we pride ourselves on customer satisfaction. Thank you again from the Byron's Jamaica Tour Team for your review.
W
Walt_A
April 12, 2021 · via Viator
Great Service!
Great service. Prompt and very professional! Would use this service again if we return to Jamaica. Byron and his staff are friendly, kind, professional and on point.
K
Kimberly822
March 29, 2021 · via Tripadvisor
Professional, Clean & Personal!
Byron’s Jamaica Tours was fabulous! We used their car service round trip from the Montego Bay Airport to our resort in Falmouth. Courtney was our driver both times. He was professional and his vehicle was immaculately clean. Courtney provided a tour guide experience of Jamaica, as it was our first trip!
We traveled March 16-21, 2001. We highly recommend Byron’s Jamaica Tours and traveling to Jamaica! It was the most beautiful country and the people are truly the best!
事業者からの返答
Thank you for your review Kimberly. We appreciate the time you took to write this review, we here at Byron's Jamaica Tours pride ourselves in the satisfaction of our customers and we are glad we did not disappoint and we are especially glad that Courtney took care of you and he will be commended for it. We hope that we see you again soon. Once again thank you
