コンチャ・イ・トロ公式ワイナリーでのプレミアム・ガイド付きワイン体験

I purchased a package to visit Concha y Toro Winery through Viator because there was no availability directly on the Concha y Toro website for the day I wanted (Saturday, September 12). I bought a tour for two people in Spanish, with transportation included, scheduled for 10:00 a.m. I received a confirmation email stating that I would be notified the day before about the pickup time. On the evening of Friday, September 11, I was indeed contacted via WhatsApp and informed that pickup would be at 7:00 a.m. I asked why so early if my tour was at 10:00 a.m., and the driver said he didn’t know, that they were only responsible for transporting us to and from the winery. At 7:00 a.m., they picked up my friend and me at the agreed location. We were the first passengers to get into the van. From there, we spent the next 90 minutes picking up eight other people all over the city. By 8:30 a.m., we finally arrived at Concha y Toro, already feeling dizzy from all the driving around. Upon arrival, I looked for someone who could explain what was happening with our tour, because it seemed that there was only a Portuguese-language tour scheduled at 8:50 a.m., and nobody knew anything about a Spanish-language tour at 10:00 a.m. No one ever took responsibility for the situation. The Concha y Toro staff blamed the transportation company, while the driver blamed Concha y Toro for providing them with incorrect information. It is worth mentioning that it was extremely cold that morning. My phone indicated a temperature of 2°C (36°F). The driver suggested that we wait in the onsite café. We found the café, but it was just as freezing inside as it was outside because all the heaters were turned off. We asked the two employees working there, and they informed us that the cold season had already ended and that they no longer had any gas tanks available to operate the heaters. We also asked if they had tea available, and they told us they had not been restocked with tea either and only had coffee. What incredibly poor and disappointing customer service. This experience was not cheap. I paid USD $87 per person, and it fell far short of expectations. It was not until 9:15 a.m. that Marcela, one of the tour guides, arrived and offered for us to join a Spanish-speaking group that she was leading. By then, we had already spent 45 minutes freezing in the aforementioned café, which felt more like a freezer and offered no hot beverage options. Marcela was very attentive to us and, honestly, she was the only person during the entire excursion who seemed to care about our experience with the package. She conducted the tour excellently, explained everything in detail, demonstrated deep knowledge and passion for both wine and the history of the winery. She spoke with someone who suggested that I send an email to their customer service group explaining what happened. I sent the email and they replied not taking any responsibility because I did not buy the package directly from them - again, very disappointing response. At the end of the tour, we then had to wait another 45 minutes for the other eight passengers, who had been on the Portuguese-language tour, before we could get back into the van. Once again, we were driven all around Santiago for nearly two hours before being the last passengers dropped off at home. We arrived feeling dizzy and with extremely upset stomachs. I would not recommend this tour to anyone under any circumstances. Aside from Marcela, there is nothing positive to highlight. It was an expensive excursion with terrible customer service.

The worst experience I've ever had in my life! I do not recommend!

The immersive experience leaves a lot to be desired: a couple of rooms with posters, simulated aromas and colors, a video that oscillates between a cartoon and corporate propaganda, and a room with photos of people drinking wine. Then they do take you to the winery, not to tell you how the wine is made, but again to put you through another round of animations about a corporate legend where the boss makes a deal with the devil to protect his wealth. They never mention the production process, and it certainly doesn't occur to them to name a single worker involved in the matter. The guide only has room to intervene a couple of times in a school-teacher tone to organize the group: you can't blame her, she does the best she can with a poorly scripted circuit. Finally, the wine tasting arrives, which is really very good, but the tour has by then become quite tedious and is little enjoyed. You can buy bottles there, but the prices are not very different from those you can get in the city. I would only highlight two things: the mapping game on relief maps of mountainous terrain at the beginning of the journey and the beautiful garden of the estate. But it is definitely too little to justify the astronomical price (if it serves as a reference, the visit costs the same as a two-night stay in Valparaíso). With that cost, one can intuit that the winery's fortune was not made so much by the devil taking care of his vineyards against thieves - as the children's story insists - but, rather, by dedicating himself to managing his marketing to the unwary.

Wonderful experience. Camilo's guide was very nice, speaking perfect Portuguese, with good explanations and contextualizations of the environment, family, and culture. In the end, a very complete sensory experience. But I missed the harmonization.

Everything is beautiful, I loved meeting people from Latin America

I loved it, this tour was very good with a tasting of 4 wines, very amazing landscapes, a 10/10 sensory experience; I had Fernando as a guide who made the experience unforgettable, a great guy.

Usual tasting did not present Premium wines and well commercial tour. I would not go with much expectation. Place is beautiful

Everything great! It was a wonderful stay!

The visit is mandatory for those who love wine. Of course, it’s an experience for tourists but it’s not one that’s for getting money without offering something in return. On the contrary. It's all absolutely professional. The guides are excellent and everything is very organized.

It was the only Vinã I visited. The place is very beautiful with views of the mountain range. Our tour included a visit to the 4 wine tasting park and a visit to the museum and cellar. The part of the garden was a little quick, but even so the guide told the story and took photos for the whole group was attentive. The newly inaugurated museum makes a lot of use of visual audio resources with some explanations from the guide, this part of the visit some other groups mixed up our visit which left some more filled environments. Highlight the sensory rooms. Finally, the highlight of the tour was the visit to Cave do Casillero with a video telling the history of the place and a guide that showed the environment for the group. This last guide is also very attentive!!!! Worth a visit!!!