ブリスベンまたはゴールドコーストからのマウントタンボリンワインテイスティングツアー

We do not agree with the claims made in your review and would like to clarify a number of inaccuracies. Your booking was for our Public Full Day Mt Tamborine Wine Tour. This tour includes visits to three venues with tastings and scheduled free time on the mountain for guests to purchase lunch at their own discretion. It does not include lunch. This has been clearly outlined in the tour inclusions at the time of booking. Your statement that we changed our website after your complaint is not true. The tour your friend booked clearly stated three venues with tastings and did not include lunch. Your friend booked directly on our website. To book this tour you would have gone via the page outlining the public tours and what’s included as well the booking page which also clearly stated the inclusions. Your statement that we “ghosted” you is also incorrect. We responded to your email within 48 hours and clearly explained that your booking was for our Public Tour, which does not include lunch. Because the tour included the three advertised venues and tastings, we advised that a refund would not be issued. You then sent a second email threatening what you would do to our business reputation if your group was not refunded, which appears to have led to this Tripadvisor review attempting to discredit our business. Not receiving the refund or outcome you wanted does not mean you were ignored. We responded to your complaint, provided clarification regarding the tour booked, and made our position clear. We will not engage further with threats or demands for compensation when the services booked were delivered as advertised. You have also mentioned for your second stop we took you to a bottle shop that only sold wine. The “bottle shop” you are referring to is actually the cellar door at Cedar Creek Estate Vineyard & Winery, one of the oldest established vineyards on Tamborine Mountain and like all wineries, they sell their wine. You also complained about the size of the wine tastings provided during your tour. As explained previously, all tastings are served in accordance with current Australian Responsible Service of Alcohol (RSA) guidelines. While RSA laws are designed to prevent intoxication, they also set service guidelines for licensed venues, including wineries conducting tastings. RSA training dictates that wine tasting pours should be small, controlled samples, generally around 20ml to 30ml per serve. We have since spoken directly with the staff at the venues your group attended, and they confirmed that your tastings were served in line with these guidelines and standards provided to all guests. The venues also confirmed that no concerns or complaints were raised by your group regarding tasting sizes at any point during the day. Had this been raised at the time, staff would have had the opportunity to address your concerns. Yes, our website and standard booking confirmation emails which are sent to all guests regardless of whether they book a Public or Private Tour reference that lunch venues can cater for dietary requirements. Naturally, that information applies to tours where lunch is included as part of the package. You stated that you had previously completed this tour when lunch was included. That is correct. In the past, our Public Tours did include lunch and were a higher per person price ; however, they no longer do so and have not for quite some time. You mentioned that many other guests posted positive reviews about enjoying a two-course lunch. That is correct because, those guests booked and paid for tours that included a two-course lunch. All Private Tours include lunch, which is reflected in their higher tour price. We appreciate feedback, however it is important that reviews accurately reflect the product that was actually purchased and delivered on the day. What was delivered matched exactly what was booked and paid for, with no variation from the advertised inclusions.

Hi Robert, thanks for your feedback. As is usually the case, guests don't like every wine they try, we all have different taste buds. We don't control what food is served at venues. Yes, the mountain roads are quite a bumpy ride. Regards Barry

Thank you so much for your very positive feedback. We are really glad you enjoyed the experience. Regards Barry

Thanks, Mark, for your positive feedback. We are really glad you enjoyed the experience, Regards Barry

Thank you so much for your feedback. It way great having you join us for the day. Regards Barry

Hi Thanks for your positive response. We are really glad you enjoyed your experience. Regards Barry