The equipment was great and service friendly. That’s the only positive. The visibility was zero. You couldn’t see rocks directly in front of you let alone any fish. Don’t expect the tour operator to cancel due to extreme weather. Pay the extra to cancel for any reason and if it’s rough surf or high winds cancel. You will be left on the beach for hours getting sandblasted with nothing to do but wait for pick up.
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Shana_W
September 25, 2026
Perfect day in the bay!
Perfect day in a beautiful spot! Soft sand, crystal clear water, active crabs, and gorgeous fish in the shallowest of waters!
E
Ericka_A
September 21, 2026
Amazing experience
The beach is so beautiful, we saw many fish while snorkeling! The whole experience was amazing we would definitely recommend.
M
Michelle_J
September 21, 2026
Absolutely beautiful spot...
Absolutely beautiful spot and had a fantastic time snorkeling for the 1st time! Amazing adventure!!!
J
James_H
September 21, 2026
Hanauma Bay
What a beautiful place. Everything was perfect (though the wind could've been calmer). We'll be back someday . . .
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Sophia_V
September 18, 2026
This experience was very...
This experience was very relaxing and fun. The only downside is that one pair of our fins broke before we went into the water so we couldn’t use them the whole time we were snorkeling and the umbrella we rented was missing a part to hold it down so it kept flying away. However seeing the fish and swimming amongst the coral is an experience I’ll never forget.
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Sarah_P
September 18, 2026
Hanauma Bay is amazing,...
Hanauma Bay is amazing, definitely worth the visit. But see if you can just go on your own. The company that took us was ok, but questionable. The van was late, the driver offered my husband free admission if he could pronounce humuhumunukunukuapua'a - which he did. But we still paid, We didn't mind since we knew the money would go to the park , but still, you shouldn't make a bet and then loose it and not follow through. and our mask broke - the drivers response was - well that happens. We will visit the bay again, but probably on our own. Company didn't seem very concerned with customers having a good experience. Just seemed more concerned with taking your cash.
事業者からの返答
Thank you for sharing your feedback. We’re glad to hear you enjoyed Hanauma Bay and agree that it’s an incredible place to visit.
We’re sorry to hear that your experience with our service did not meet your expectations. Regarding the admission comment, the driver was clearly joking and having a lighthearted interaction with your husband after he successfully pronounced the name of the fish. Admission is not included, and it would not be fair to the other guests if we made an exception. It would also mean that the cost would come out of the driver’s own pocket. We apologize if the joke was misunderstood or created an expectation that admission would be complimentary.
We’re also sorry about the issue with your mask. The driver stated that you could call our office, and we would replace it free of charge. We apologize if this information was not communicated clearly or if you were not able to receive the assistance you needed.
We appreciate your feedback and will use it to improve how we communicate with and assist our guests. We hope you’ll consider giving Kaimana Tours another opportunity in the future.
Mahalo,
Kaimana Tours
U
U8011FScrystald
September 17, 2026
Great value and very professional
Our driver was fantastic, and the timing of the tour was just right.
L
L_LOVES2TRAVEL
September 16, 2026
Make the trip easy on yourself
This basically pick up and drop off with anything you need to anorkel which was perfect. We had over 4 hours to snorkel or swim or whatever. Prompt pick up and drop off.
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SeyedehZahra_H
September 15, 2026
It was a very good...
It was an incredibly enjoyable experience! The bay is absolutely stunning! Our driver, Diego, provided us with excellent information and valuable advice.
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