My mother Misbah and I spent a week in Bali from 18th to 25th May; included in our hotel package were transfers to and from the airport by the 'Discova' tour company. We used Discova for the whole week. We were met immediately at the airport and had a very courteous driver, Gusti. Gusti was very welcoming and communicated very well. We were pleasantly surprised that Gusti also took us back to the airport for our departure. It was more like meeting a friend as he has such a pleasant manner. Widnyana Mijil from Discova called us via Gusti en route to the hotel and arranged a meeting to enquire what else we required from the Discova services. He brought information regarding the types of private tours offered. It was straightforward to make a plan for our week. Helpful suggestions were offered, and during the week he responded immediately via WhatsApp to any query we had. We went to the Seminyak flea market and Denpassar with Marianta. He was courteous and even managed to stop at a supermarket to find something we hadn't been able to find in other shops; a great help. Made Swastika took us to Sanur and Icon Mall. He ensured we exchanged numbers to communicate via WhatsApp; it was never an issue to meet. Made was pleasant and communication was easy. A Tanah Lot Sunset tour had already been arranged with a stop at the UNESCO World Heritage site Pura Taman Ayun. Our driver was Sapta and guide Edwin. Edwin was very eager, proud of his Balinese heritage and had an immense amount of knowledge. He pointed out good spots for photographs, and also offered to take some of us. It was a pleasure to be in his company, we learned a lot about Balinese culture and life. Sapta was courteous and he and Edwin managed the time very well. We had another tour guided by Edwin. We went to Kintamani, had lunch with a view of Mount Batur and had several stops along the way. Our driver was Adnyana. We stopped at a place that made and sold traditional batikware, saw a cultural performance, visited a traditional wood carver (who even lightheartedly performed for us wearing different masks!), stopped at the monkey forest in Ubud, then Kintamani and finally Goa Gaja the elephant cave. On both days, Edwin provided us with a full commentary along the way and politely shared any cultural dos and don'ts regarding visiting temples. He is clearly very passionate about his work and love for Bali, culturally as well as the flora and fauna. Adnyana was a very safe driver and during such a long day with a lot of stops and hilly roads he traversed the roads effortlessly. Adnyana was our driver for our last full day in Bali. He made a lot of very helpful suggestions regarding souvenir shopping. We had no issue with finding each other after each stop in car parks. We enjoyed his company and were very pleased that he offered his input with the plan for the day. All of the Discova drivers, our guide Edwin, plus Widnyana, the person who organised our week, were very courteous, helpful, polite and knowledgeable. Communication was never an issue. They were extremely punctual and at our hotel at least 30 minutes early but never rushed us. All cars were comfortable, well maintained, air-conditioned, and we were given cold bottled water. Not only were they all helpful by sharing their knowledge of Bali, but even more valuable to my mother Misbah and I, was hearing personal stories to help us to understand a little bit more about the many lives of those who live across Bali. We had a wonderful time, love the sincerity and honour that the people of Bali carry in their daily lives, the rich culture and customs such as the colourful daily offerings found everywhere, the welcoming smiles and the big hearts. Om Swastiastu and suksma to all that we met at Discova in Bali. We sincerely trust that the management at Discova will share our feedback with all of those my mother Misbah and I have mentioned, commend them, and pass along our heartfelt suksma! It is these people that represent your company, and it is simply because of them that we recommend your company to others.
Om Swastiastu. Thank you so much for taking the time to share this beautiful, detailed review of your time in Bali with your mother, Misbah. We are absolutely delighted to hear that from the moment you arrived, Gusti, Widnyana, and our entire team provided a seamless, friendly, and deeply memorable experience that made you feel like you were traveling with friends. It is incredibly rewarding to read your high praise for the exceptional care, punctuality, and professionalism demonstrated throughout your stay. From our drivers' effortless navigation—including Marianta, Made Swastika, Sapta, and Adnyana—to the spotless, air-conditioned cars stocked with chilled water, we always aim to maximize your comfort. We are especially proud of Edwin’s immense knowledge and passion for Balinese culture, which shone brightly during your tours to Tanah Lot, Pura Taman Ayun, and Kintamani. Hearing that your connections on the road and the personal stories shared meant so much to you both touches our hearts deeply, as this sincerity is truly the essence of Bali. Please rest assured that your heartfelt feedback will be shared directly with Widnyana, Edwin, and all of your drivers. They are the true reflection of Discova, and they will be properly commended for going above and beyond to earn your recommendation. Suksma to you and Misbah for choosing us, and we sincerely hope to welcome you both back to our beautiful island in the future.
