ピーナッツ島サンドバー＆スイムツアー

Thank you for coming out with us and for sharing your feedback. We're happy to hear you enjoyed your time at Peanut Island, though we're sorry the experience didn't meet your expectations for value. Our tour includes a licensed captain, crew, paddle boards, and the convenience of visiting one of the area's most popular destinations without the hassle of paid parking or driving your own boat rental. There is a shuttle directly to the island but it does not provide a luxury catamaran, paddle boards and the experience we provide, so we respectfully disagree about our price. We are also the lowest priced charter excursion to peanut island in the area. That said we still appreciate your comments and are always looking for ways to improve our service.

We're sorry you felt that way and appreciate your kind comments about our staff. What stands out to us is that on the very same trip, we received eight separate 5-star reviews from other guests, and yours was the only negative review. That doesn't mean your opinion isn't valid, but it does suggest that your expectations may have been different from the experience we offer. Our Peanut Island excursions are designed as social sandbar and island experiences where guests can swim, relax, enjoy the scenery, and spend time on the water. While many guests enjoy snorkeling and exploring the island, we cannot control water conditions, boat traffic, tides, weather, or environmental conditions on any given day. For travelers seeking a self-guided snorkeling adventure focused entirely on exploring the island, a water taxi may indeed be a better fit. Our experience is intended to be a boat excursion and island outing rather than a dedicated snorkeling tour. We're glad to hear our crew treated you well, and we're sorry the trip did not meet your personal expectations. We wish you safe travels and hope you enjoy the rest of your time in South Florida.

We're sorry you were disappointed, but there is another side to this situation that should be shared. Prior to the trip date, we informed you that we could not locate a valid reservation for that departure and advised that the boat was already sold out. Despite this, you arrived and boarded a vessel that was at capacity with guests who had confirmed reservations. We do not ever take more people than our Coast Guard inspection allows. That is the law. The issue was not that you were "not on a list." The issue was that we did not have a valid reservation for your party for that departure, which you were already told previously. When asked to leave so the trip could depart on time for the other guests, you refused to do so. As a result of your actions, the trip departure was delayed for more than 30 passengers who had booked correctly. Law enforcement was mentioned only after multiple requests to leave the vessel were refused. Our responsibility is to operate within our legal passenger limits and to honor the reservations that appear in our system. If there was an error involving a third-party booking provider, we understand how frustrating that can be. However, we had already informed you before the trip date that we could not find a reservation for that departure and that no additional seats were available. Showing up anyway did not create seats on a sold-out boat. We wish you the best, but we stand by the actions taken to protect the experience of the guests who held valid reservations. Lamentamos que se haya sentido decepcionado, pero creemos que es importante compartir la otra parte de esta situación. Antes de la fecha del viaje, le informamos que no podíamos encontrar una reserva válida para esa salida y que el barco ya estaba completamente lleno. A pesar de ello, se presentó y abordó una embarcación que ya estaba a capacidad máxima con pasajeros que sí tenían reservas confirmadas. El problema no fue que "no apareciera en una lista". El problema fue que no teníamos una reserva válida para su grupo en esa salida específica. Cuando se le pidió que desembarcara para que el viaje pudiera salir a tiempo para los demás pasajeros, usted se negó a hacerlo. Como resultado, la salida se retrasó y afectó a más de 30 personas que habían reservado correctamente. La posibilidad de llamar a la policía solo se mencionó después de que se rechazaran múltiples solicitudes para abandonar la embarcación. Nuestra responsabilidad es operar dentro de los límites legales de pasajeros y respetar las reservas que aparecen en nuestro sistema. Si hubo un error por parte de la plataforma de reservas de terceros, entendemos que eso puede ser frustrante. Sin embargo, ya le habíamos informado antes de la fecha del viaje que no encontrábamos una reserva válida para esa salida y que no había espacios disponibles. Presentarse igualmente no creó lugares adicionales en un barco que ya estaba completamente reservado. Lamentamos que la situación haya llegado a ese punto, pero respaldamos las acciones tomadas para proteger la experiencia de los pasajeros que sí contaban con reservas válidas.

Thank you for your feedback. We are sorry to hear that the atmosphere on your trip did not meet your personal expectations. To clarify, our Peanut Island tours are public excursions and are not advertised as adults-only. While the trip is BYOB for guests 21 and over, families with children are welcome aboard unless a private charter has been booked. Safety is always our top priority, and our crew monitors guests during boarding, docking, and swimming activities. We are glad to hear you found the crew professional and that you otherwise enjoyed the experience. For guests seeking a more private or adult-focused outing, we do offer private charters that provide complete control over the guest list and onboard atmosphere. Thank you for sailing with us, and we appreciate the opportunity to clarify this for future guests.