It was so difficult to get my ticket paid to Viator, but provided by ITP agency…. No help from Viator/tour operator whom I contacted several times… no possibility to contact ITP … The concierges at the ticket booth and entrance of the museum were plainly rude. Eventually I got my ticket with the QR code, and was allowed to enter the museum. I also managed to get pre-paid audio guide, but narration was without any logic of items described and what you actually saw…. Sometimes I was able to figure out what to listen to, most of times not… eventually gave up and enjoyed just going through the museums rooms… What can be said about this experience? Be prepared in advance! And enjoy the treasures of this museum!
Dear Elena, Thank you for sharing your feedback. We’re glad to hear that you were eventually able to access your ticket and enjoy the museum’s remarkable collection. We’re sorry to hear about the difficulties you experienced while accessing your ticket. However, we would like to clarify that the QR ticket and access instructions are provided through the confirmation email sent after booking. By clicking the link in the confirmation email and accessing the Istanbul Tourist Pass® app, you can find your ticket as well as all of our available support channels. Had you accessed the app through the link provided in your confirmation email, you would have been able to contact our support team directly, and we would have been happy to assist you with the ticket issue during your visit. Regarding the audio guide, we’re sorry to hear that you found the narration difficult to follow. We appreciate your feedback regarding the organization and connection between the narration and the exhibits, and we will share your comments with our relevant team for review. We kindly recommend that all guests carefully read the instructions provided in their confirmation email and use the support channels available through the app if they encounter any difficulties. Our team is always happy to assist. Thank you again for your feedback, and we hope to have the opportunity to provide you with a smoother experience in the future. Best regards, Istanbul Tourist Pass® – The most extensive all-in-one digital city pass, offering access to 120+ attractions, guided tours, skip-the-line entries, and unforgettable experiences across Istanbul.
