ブルージュ日帰り旅行：運河ボート、風車＆ダム

Our guide Antonio was outstanding and very knowledgeable about Bruges (and Brussels). Our only complaint is that our Bruges tour (about 12-15 ppl) was combined with a separate tour of Spanish speakers going to both Bruges and Ghent. As a result, when our tour was completed, we then had to make a separate stop at Ghent to pick up the Spaniards which added over an hour of extra bus time to our tour. Overall our total time was over 10 hours, not the 8-9 hour published duration. Bruges was amazing and we would repeat but I wish we had direct transportation.

The way this tour is arranged is something I have not experienced in other countries. They combined both Spanish and English tour. All information had to be repeated. The itinerary was different. The Spanish tour was going to Gent and the English tour which we were on went to Bruges. The bus had to detour to drop off the other group before heading to Bruges. Same on the way back to Brussels, had to pickup that group. I don’t know how much extra time for this detour but we gathered at 8:30 in the morning and did not reach Bruges until almost 11:30. The fact that gathering a full bus, walking to the bus, and the detour took an extra hour. It was quite a bit of walking from the bus parking to the old town. The guide took us there but there was no guide in the old town to take us back to the bus. You better have google maps to follow so you won’t get lost. Not easy to find you way back. A 2 hr walking tour with no visit to any site with just talking and looking is tiring. Someone requested in the midst to go back to visit the Our lady church but no time to see the Michael Angelo sculpture was disappointing. Some history could have been explained on the bus during the long ride. Rather we were standing just in front of the convent for over 10 minute to hear the history with nothing to see. That was tiring too. Overall, not recommending to join this tour if you are just going to Bruges. Take the train yourself and you can have more time to enjoy the town. There seems to be only one tour company in Belgium for bus tour. We also joined the Gent/Antwatp day tour and the same type of arrangement with 2 different languages tour combined on the bus. We had a double deck bus, fist time experience with that.

Tours lacked any central idea or storyline. I left knowing nothing more about either city. Also the time was very tight. The tour was 1/2 of the time in either city. the tour guides were nice but could use a theme, specific history, or talking points. info was lacking. Very little free time to explore. In future, I’ll take a train and do own exploring. This tour works if you want quantity of tourist pictures but not quality of time or info.

We wasted £83. We could not find the coach. We tried contacting operator. The telephone number would not ring out. We messaged them but they did not respond. They have all our contact details. They did not attempt to contact us to find out whether we were coming. They have not responded to our messages to establish what happened. Book this at your risk

The tour guide was not very impressive and his English was not that good. The tour was geared towards Spanish speaking tourists. It took two and half hours to get back as the bus stopped in Ghent which was not planned. I think we would have saved 4 hours in transit if we had taken the train from Brussels to Brugge.

Tour of Brugge was very well done. Good guidance! Knowledgeable guide in Antonio. Good accommodation for good and restrooms.

The tour guide was not paid by the tour company and in my opinion just wanted to get it over with and go home. Aldo we were not told that the bus ride back from Bruge would take 2 and a half hours. The tour was not cheap and we spent 4 hours on a bus. Could have gone by train which would have taking an hour each way.

A very good experience and tour. Loved our guide Blianca! She is most informative. Enjoyed our free time to enjoy a nice meal, some shopping and sight seeing. High recommend!

Diego was outstanding knowledgeable and informed on the history of the city. Enjoyed his feedback at each location. The company needs more clarity with the combining of group tours. Instructions were confusing should email prior. No map supplied for area and meeting place. Tour leaders should meet the group in a central location, account for all and then escort to the bus area.

​This tour was entirely unacceptable for anyone who needs to walk at a slower pace. We have taken tours all around the world and have never experienced a guide simply leaving us behind—until now. ​It was clear that the guide saw us at the back of the group struggling to catch up, but he seemed to have no intention of keeping us together, likely prioritizing a rigid timetable for his next booking. If the plan was to maintain such a frantic pace, basic professional courtesy dictates that accommodations should have been discussed—especially since my husband walks more slowly because he is blind. ​The lack of empathy and accommodation was appalling. We will never use Buendía Tours again, and we will reconsider using Viator in the future unless this is seriously addressed and remedied. Tour companies must provide clear accessibility guidelines and instruct their guides on how to properly accommodate travelers with disabilities