Not only was the lights on the trolley not working, but all the Christmas lights were turned off. The driver kept going around a display that was turned off while apologizing. Save your money. You will thank me. Way better tours in Oahu!!!
事業者からの返答
Aloha,
Thank you for your feedback. We are sincerely sorry that the tour did not meet your expectations due to the lighting issues.
Our Management team will be in contact with you in regards to your experience. In the meantime, please feel free to call us at our offices if we can provide any support at this time.
Mahalo nui loa,
Waikiki Trolley
D
davidB2695SW
December 29, 2025 · via Tripadvisor
Absolute rip-off
This tour would’ve been an absolute joke if it hadn’t cost $48.
Essentially, it was 30 minutes in a circus tent with pathetic characters beforehand, with hot cocoa or a bottle of water!!! Be careful of the WOW factor!
Then the ‘lights tour’ was a short drive - AND NOT ALL THE LIGHTS WERE ON!!!! And they knew ahead of time that the lights weren’t going to be on!!
Twenty of the sixty minutes wasn’t even a tour - they dumped us at some park, where we could take in a sad display at our leisure.
AVOID.
事業者からの返答
Aloha,
Thank you for taking the time to share your feedback. We’re genuinely sorry that this experience did not meet your expectations.
The Holiday Lights Tour is designed as a seasonal, family-friendly experience that combines pre-show entertainment, refreshments, and a guided drive through select holiday displays. With that being said, we fell short of expectations, and we will strive to improve our offerings.
You are correct that lighting availability is dependent on external venues and city installations, and we regret that not all displays were illuminated during your tour. While we strive to communicate this in advance, it’s clear that the experience you received did not feel complete or worth the cost.
We also appreciate your feedback regarding the stop at the park and the pacing of the tour. Your comments have been shared with our operations and programming teams as we review ways to improve flow, content, and guest expectations for future seasons.
Mahalo nui loa,
Waikiki Trolley
T
thaddl2025
December 29, 2025 · via Tripadvisor
Best driver ever best trolley tour around Waikiki braddah rich made the experience very fun for all ages awesome music!!
Best driver ever best trolley ride ever braddah rich was super awesome made the experience even better really would do this again. Mahalo
事業者からの返答
Aloha! 🤙🌴
Mahalo nui loa for riding with us on the Waikiki Trolley Holiday Lights Tour! We’re so happy to hear you had an amazing time and that Braddah Rich made the ride extra fun for everyone. He truly brings the aloha spirit with great music, energy, and big smiles for guests of all ages!
We’ll be sure to pass along your kind words to him. Can’t wait to welcome you back for another trolley adventure around Waikiki. Until then, mahalo and a hui hou! 🎄✨
G
Global08403536788
December 29, 2025 · via Tripadvisor
Rich is the man
Amazing dude!!! He's the man for the tours bruh, definitely the funniest guy i've met. Get him a raise or a promotion!!!!
事業者からの返答
Aloha! 🤙🌺
Mahalo for riding with us on the Waikiki Trolley Holiday Lights Tour! We love hearing this — Rich is the man! His humor, energy, and big aloha spirit truly make the tour special, and we’re stoked he made your night so memorable.
We’ll definitely be sharing your shout-out with him and our team. Hope to see you back onboard for another fun ride around Waikiki soon. Mahalo nui loa and a hui hou! 🎄✨
Warmest aloha,
Waikiki Trolley
B
brookepN9984HL
December 29, 2025 · via Tripadvisor
SO FUN!
Super fun with the family! Great way to celebrate the Holiday Season! Rich was entertaining and the perfect guide! 10/10
事業者からの返答
Aloha! 🎄🌺
Mahalo for joining us on the Waikiki Trolley Holiday Lights Tour! We’re so happy to hear you and your family had such a fun time celebrating the holiday season with us. Rich will be stoked to know he helped make your experience a perfect 10/10 — he truly brings the aloha spirit to every ride!
Hope to see you and your ʻohana back onboard again soon. Mahalo nui loa and a hui hou! ✨🤙
Warmest aloha,
Waikiki Trolley 🌺
K
keal0hin
December 28, 2025 · via Tripadvisor
Holiday tour
Chuck is the bomb! Had such a great fun ride. Safe but such an enjoyable family outing that made our experience to the Honolulu Hale on the TROLLEY a whole lot more worth it!
事業者からの返答
Aloha! 🎄🌺
Mahalo nui loa for joining the Waikiki Trolley Holiday Lights Tour! We’re thrilled to hear you and your ʻohana had such a fun and safe ride. Chuck will be stoked to know he made your trip to Honolulu Hale even more memorable — he really knows how to bring the holiday aloha spirit! 🤙
We can’t wait to welcome you back for another festive trolley adventure.
Warmest aloha,
Waikiki Trolley 🌺
S
shaleii
December 28, 2025 · via Tripadvisor
Holiday Lights Tour
Chuck was such a great guide. He made our experiencing such a warm experience and he made us feel safe in his hands during our entire tour. Mahalo uncle Chuck! ❤️
事業者からの返答
Aloha! 🎄🌺
Mahalo nui loa for riding the Waikiki Trolley Holiday Lights Tour! We’re so happy to hear Chuck made your experience warm, safe, and memorable — he truly has the aloha spirit in everything he does. We’ll be sure to share your mahalo with him! ❤️
Hope to welcome you back for another festive trolley adventure soon.
Warmest aloha,
Waikiki Trolley 🌺
G
garrettandshandil
December 28, 2025 · via Tripadvisor
Christmas Lights Tour
Chuck was awesome! Super personable. Safe driver. And more fun than we were. Would do it again! Mahalo Chuck for a great experience!
事業者からの返答
Aloha! 🎄🌺
Mahalo nui loa for joining the Waikiki Trolley Christmas Lights Tour! We’re thrilled to hear Chuck made your ride so fun, safe, and memorable — he truly brings the aloha spirit to every tour. We’ll be sure to share your mahalo with him! 🤙
Can’t wait to welcome you back for another festive adventure.
Warmest aloha,
Waikiki Trolley 🌺
P
pohail2025
December 28, 2025 · via Tripadvisor
Christmas Lights Tour
We did the christmas lights tour, our driver Chuck was awesome and so friendly! Definitely has the hospitality personality! Mahalo!
事業者からの返答
Aloha! 🎄🌺
Mahalo nui loa for joining the Waikiki Trolley Christmas Lights Tour! We’re so happy to hear Chuck made your ride friendly, fun, and full of aloha — he truly has that special hospitality spirit. 🤙
We can’t wait to welcome you back for another festive adventure.
Warmest aloha,
Waikiki Trolley 🌺
J
justinepI6298GM
December 27, 2025 · via Tripadvisor
Extremely fun
Tyler was very friendly, helpful and enthusiastic. His service is awesome.!! He brought the Christmas spirit on the trolley and great musical choices
事業者からの返答
Aloha! 🎄🌺
Mahalo nui loa for riding the Waikiki Trolley Holiday Lights Tour! We’re thrilled to hear Tyler made your experience so fun, friendly, and full of holiday cheer. His enthusiasm and great musical choices really bring the Christmas spirit to life! 🎶🤙
Hope to see you back onboard for another festive adventure soon.
Warmest aloha,
Waikiki Trolley 🌺
