Kris was fine. He did give some good advice on other places to visit. However, he spent practically all of his time generating other business /on his cell phone rather than provide more information to us. I guess that might be a cultural thing. However, I went on a different tour today and there was no comparison in terms of going above and beyond what was expected. Additionally, I asked the tour company if I could have the chauffeur take me to an ATM as I didn’t have any local currency. They told me yes and to ask him. I did, not once but twice. I wasn’t going to ask a third time. Hence I paid for my excursions with a credit card and once we got to town I used my cell phone to locate an ATM. Perhaps instead of focusing on future clients he should focus on the ones in his care. In all, he got us safely to and from our destinations and was pleasant enough. A chauffeur but not a tour guide.
Dear Melody_D, Thank you for taking the time to share your feedback. We’re glad to hear that you had a good day trip and that Kris provided helpful advice on other places to visit. However, we sincerely regret that your experience did not fully meet your expectations. We understand that a guide’s full attention and engagement are key to enhancing the tour experience, and we will address this with Kris to ensure our guests receive the best possible service. Regarding your request for an ATM stop, we apologize for any inconvenience caused. We strive to accommodate such requests promptly, and we will reinforce communication with our team to ensure that guest needs are met more efficiently. Your feedback is invaluable in helping us improve, and we truly appreciate your honesty. We hope to have the opportunity to provide you with a more seamless experience on a future tour. Best regards, Jeev
