Excellent! Excellent! I had a fabulous 4 day trip from Colombo , Dambulla Caves, Sigiriya, Kandy, Nuwara Eliya ( train ride),Ella, Spice market, Yala National Park, Mirissa ( whale watching), Galle and back to Colombo with Apple PVT Ltd and especially Chanak ( tour guide) Chanak when over and above to make my stay as enjoyable as possible. If you need a guide that can drive very well in all weather conditions, that can communicate in English, that knows Sri Lanka at the back of his hand ( history and vegetation) and someone that goes above and beyond to make sure that you see everything that you want - then Chanak is the one! He is really amazing and looked after me very well throughout my stay. I didn’t have the whale watching or yala safari booked before and Chanak did all this in a few hrs… he was very attentive and even gave me his binoculars for both trips. I decided to book the trip last minute and Chanak didn’t even have clothes for the 4 day trip as we decided to do on the spur! He still went ahead and tried to show me the best of Sri Lanka …this shows commitment and professionalism… thank you for making my stay in Sri Lanka so worthwhile!
Dear Prakriti, We hope this email finds you well. Thank you so much for taking the time to share your experience on Tripadvisor regarding your recent "Delights of Sri Lanka" tour with us at Apple Vacations Pvt Ltd. We are thrilled to hear that you had such a fantastic 4-day journey exploring Sri Lanka’s stunning destinations like Colombo, Sigiriya, Kandy, Ella, Yala, Mirissa, and Galle. Your kind words about Chanak, your guide, truly warm our hearts. It is our priority to ensure that our guests have a memorable and seamless experience, and we are delighted that Chanak’s attentiveness, knowledge, and commitment helped make your trip so enjoyable. At Apple Vacations Pvt Ltd, we take great pride in offering exceptional service, and we are glad that Chanak exceeded your expectations. We will certainly pass along your kind words to him, as it will motivate him and the rest of our team to continue delivering the highest level of service. Thank you once again for choosing us for your Sri Lanka adventure. If your travels ever bring you back to Sri Lanka, we would love the opportunity to welcome you once again! Warm regards, Customer Relations Manager Apple Vacations Pvt Ltd
