ドライバーはあなたに会うAccommodationロンドン中心部の宿泊施設から集められます。自家用車でウィンザー城まで追い払われます。ファーストトラックチケットが提供されます。これにより、「群衆に勝つ」ことができ、時間を節約できます。オーディオガイドはさまざまな言語で利用可能です。 Windsor Castleでは、The States Apartments、Queen Mary's Doll House、St Georges Chapel、Castle shop、The Royal Collectionなどを探索できます。2時間以内に城を探索できた場合は、Windsorを散策できます。町。終了すると、ドライバーは事前に合意したミーティングポイントであなたに会い、ロンドン中心部の宿泊施設に戻ります。
予約の際には、ロンドン中心部の宿泊施設の住所/ホテルと、希望のピックアップ時間を08.30a.m〜1.30p.mの間に提供する必要があります。
Although the experience did as advertised, it was basically a cab ride to Windsor, tickets and that’s it. My fault, considering how much it cost which would have been much cheaper if we would have just Uber’d there on our own and bought tickets would have saved us about half of the cost. I think this took advantage of first time travelers which was our case. As mentioned, the experience did as advertised but at double the cost and much less enrichment. Buyer beware and read the fine print. Lesson learned.
I think Viator should look deeper into these experiences for their customers.
事業者からの返答
Thank you for taking the time to share your experience. We’re truly sorry to hear that your expectations were not fully met, and we appreciate your honest feedback.
At Travel Brake, we take great care to deliver exactly what is described in each of our experiences. Our Private Windsor Transfer with Admission Tickets is designed for convenience and peace of mind, especially for first-time visitors. It includes private chauffeured transport, timely coordination, and pre-booked admission to Windsor Castle to avoid delays or surprises on the day.
We understand that independent travel may be a more budget-friendly option for some, and we always encourage travelers to review the full itinerary and inclusions before booking to ensure it aligns with their preferences. That said, your insights are valuable, and we will continue to evaluate how we communicate the value and details of our services clearly.
If you have any other thoughts you’d like to share, or if you’re planning a future visit and would like a more customized sightseeing experience, we’d be happy to assist you.
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RoseAnn_F
February 10, 2025 · via Viator
Rip off
Paid over $1000 for an 60 -90 minute car ride for 4 people and entrance to castle. Totally not worth it. Requested a partial refund as this was not acceptable and did not receive it.
事業者からの返答
Thank you for sharing your feedback, and I’m truly sorry to hear that your experience did not meet expectations.
Our Windsor Castle private vehicle service is designed to offer a convenient and comfortable way to visit this iconic site, with round-trip transport from London, priority admission tickets, and the flexibility to explore at your own pace. We understand that the value of the experience can vary from guest to guest, and we regret that you didn’t feel it was worthwhile in this case.
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Alaina_B
October 2, 2024 · via Viator
Private ride to and from Windsor with group audio tour for a shopping $1200 plus!
Ride to and from was great- but after arriving we were in long lines and used audio
I am not sure what our $1200 tickets paid for- huge scam.a we showed other groups and they were shocked! Even the leaders of other groups couldn’t make sense of why it was so expensive- they all asked who it was with- we felt badly but Viator was not a name anyone would pick after seeing our prices for we got.
事業者からの返答
Thank you for sharing your feedback. We’re sorry to hear that you felt the service was not value for money. However, the cost you paid included a private chauffeur service that provided door-to-door transportation, waited for you during your visit, and then ensured a comfortable return journey. Additionally, admission tickets to the attraction were included in the overall price, which might not have been the case for others you spoke to in the queue.
Regarding the queue times at the attraction, unfortunately, this is outside of our control, but we appreciate your patience in this matter. We strive to offer a seamless experience with the services that are within our control, such as private transportation and added convenience.
If you have any further concerns or questions, please feel free to reach out.
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David_M
January 10, 2023 · via Viator
back and forth safely
We had a driver who picked us up at our hotel and drove us to Windsor Castle. The drive was about an hour. The driver picked us up on time and returned after our tour on time. The car was small...I think when you hire Viator simply to drive from here to there and not on a tour, they use their own cars, which seem to be compact. Pretty average.
事業者からの返答
Thank you for letting us know about your experience with this private vehicle service to Windsor Castle. I am happy to hear that everything went smoothly and the driver picked you up on time. As stated in the product details, the vehicle that we tend to allocate depends on the number of travellers 1 to 3 adults travelling in a Sedan, 4 to 5 adults travelling in a Minivan, and 6 to 8 adults travelling in a Van. The service was booked through Viator but the service was carried out by a local supplier on the ground.
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Andrea_S
November 30, 2022 · via Viator
Calm and convenient visit to Windsor
Windsor castle was a highlight of my Mom's trip to London- it is such a majestic site!
This tour provided safe and comfortable transportation to/from Windsor and entrance tickets to the castle. This was our last major event of the holiday, so we appreciated a quiet and relaxed ride.
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Lisa_B
November 4, 2022 · via Viator
Insightful & informative
Ian, walked us to historic buildings and statues before we entered the war room. He was detailed and enthusiastic- he was the best tour guide!
1人が参考になったと回答
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mercurich
July 11, 2022 · via Tripadvisor
Good. It may be better
Punctuality Good driver Friendly and friendly.
One detail: not a bottle of water, usual in these services, even for shorter trips
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DawnD1292
July 1, 2022 · via Tripadvisor
A must visit when in England
Our driver, Kazi, was so wonderful. Everything went smoothly and he directed us very nicely.
Windsor castle is one of the best. Getting to see that church up close wax amazing.
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hahnehome
May 20, 2022 · via Viator
The visit ti the castle...
The visit ti the castle was wonderful, unfortunately the driver was not polite,some rude and disrespectful.
事業者からの返答
Thank you for your feedback, I am so sorry that you experienced a terrible service with one of our drivers,
I have found your reservation and we will have very very strong words with the driver as this is not acceptable. And will look to take further disciplinary procedures with the driver as this is not the service that we provide. Again please accept my deepest apologies for the poor service that you received.
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stuartbairy
November 27, 2021 · via Tripadvisor
Windsor Castle is special
Windsor Castle was amazing our service from London to Windsor and back was very nice and very easy, highly recommend this company, it was very nice that they pre-booked our tickets as when we arrived there was a queue but we walked straight in as we already had our tickets.
