Nekoda form Nexus tour was great . hotel and excursión very fine.
事業者からの返答
We truly appreciate your kind words. It’s great to hear everything met your expectations, and we remain committed to keeping and improving this standard.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
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TaiTai214
August 29, 2026 · via Tripadvisor
Not happy
I booked a trip for Dunns River and there was a lack of communication regarding the activity and transportation. When booking the activity, the description said to choose hotel location at check out which I was not able to do. When I tried to contact the tour operator via message, I did not receive any response.
I had to find my own transportation to Dunns River and upon arrival, they did not have any booking information with my name. I also called the phone number associated with the booking they could not find my booking information even after giving him all of my information for the booking of the activity (confirmation number and booking reference number).
事業者からの返答
We apologize for the inconvenience. This matter help us to improve our services.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
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Angela_R
August 26, 2026 · via Viator
Very Disappointed
The tour company reported that my family and I was a “no show” when the pickup time was 10:30a. What they did was show up at the resort at 9a and DID NOT advised us of the new time! Unbeknownst to us when we report to the desk for 10:30a pickup was when we learned that the pickup time was gone at 9a! Furthermore, I tried to reconfirm our reservation 24 hours before and the day of the reservation and NO response from the tour company. I would not book with this company since they are extremely POOR communicating with their clients; unless you don’t mind missing an excursion that you have planned for you and your family!
事業者からの返答
Thank you for your feedback. We regret that your experience was disappointing and are reviewing our processes to make necessary improvements.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
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April_M
August 24, 2026 · via Viator
Great experience
Please listen to your guide. Rocks are very slippery. The overall experience was awesome. Our guide Tiffany was great
事業者からの返答
Thank you for sharing your wonderful feedback! We’re thrilled that you had such an enjoyable experience with NexusTours. Providing excellent service is always our top priority, and we hope to have the opportunity to welcome you back again soon!
Alejandro Vazquez - Senior Director of Customer Success
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Tamika_L
August 23, 2026 · via Viator
The experience is...
The experience is challenging, but once you’ve climbed to the top, it feels like an accomplishment. Thank you to the guide and the photographer. They made it safe and fun.
事業者からの返答
Thank you for your wonderful feedback. We’re delighted to know you had such a positive experience. We’ll continue working hard to maintain this level of service.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
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803maherg
August 4, 2026 · via Tripadvisor
The top of the tops
Excellent experience! I ll be back!
事業者からの返答
Thank you for your comments!
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
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Wander708057
June 18, 2026 · via Tripadvisor
Scam
Nexus tours had the time wrong and charged me for no show! Felt like a scam so I reported it as fraud
事業者からの返答
Thank you for sharing your feedback with us.
We sincerely apologize for the frustration caused by the discrepancy in the scheduled time and the resulting no-show charge. We understand your concerns and regret that this experience led you to feel dissatisfied with our service.
We appreciate you taking the time to share your experience with us.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
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rebeccabB5835WW
June 1, 2026 · via Tripadvisor
amazing!
Davia with nexustours was a great customer service rep to help book tours
事業者からの返答
Thank you for sharing your wonderful feedback! We’re thrilled that you had such an enjoyable experience with NexusTours. Providing excellent service is always our top priority, and we hope to have the opportunity to welcome you back again soon!
Alejandro Vazquez - Senior Director of Customer Success
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lisasG4287QD
May 25, 2026 · via Tripadvisor
adventurous but very safe excursions you won't be sorry you did!!!
Lisa and Yanique we're helpful in guiding us to choose the right excursions for us, they were great! We booked 2 excursions and climbing waterfalls and snorkeling off a catamaran were definately highlights of our trip!
事業者からの返答
Thank you for your feedback. We’re glad you had a good experience overall and appreciate your comments as we continue improving our services.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
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Chantal R
May 25, 2026 · via Tripadvisor
Super service, Yaahmaan!
Excellent service de mes amis Vincent and Shaneka, Yaahmaan!
事業者からの返答
We truly appreciate your kind words. It’s great to hear everything met your expectations, and we remain committed to keeping and improving this standard.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
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