First of all, be very clear – this is a walking tour not something that’s actually done at The Anne Frank Museum. In addition, you need to be very vigilant in regards to any changes that the company Viator may want to make to your reservation -especially 24 hours or less prior to the scheduled paid event. Viator changed not only the date, but the time and location of original meeting place. Very disappointing as being very unfamiliar with the Amsterdam and expecting clients to track down the tour guide.
事業者からの返答
Hi Jack, I'm sorry to hear that you were disappointed with the tour you received. The tour description very clearly indicates that this is a walking tour, and that it does not enter the Anne Frank house.
We had reached out to you several times via email, Viator chat portal and text over the 7 days prior to the tour to inform you that the tour you were booked on was not going ahead, and to offer you alternative time slots. We also took several calls from Viator on your behalf on the Friday and Saturday to make alternative arrangements for you.
The start location for the tour was never changed; it's a fixed route tour, so that always stays the same. The guide was exactly where they were supposed to be, as stated on your booking and confirmation information. Perhaps you had more than one tour booked and mixed up the details?
I would also like to add that we gave you an upgraded version of the tour you originally booked. The tour you paid for was a 2 hour walking tour, and we gave you the 30 minute virtual reality experience for free as that was the 10am tour we moved you onto.
J
jodim487
July 2, 2026 · via Tripadvisor
VR tour is fabulous
Highly recommended. The VR brought Anne’s story to life. Sophie was so knowledgeable. Go!
事業者からの返答
Thank you, Jodi! We are always there for you at Amsterdam Experiences.
H
HHughes8
April 21, 2026 · via Tripadvisor
Lovely walking tour
Really good 2 hour walking tour that showed us many arts of the city. Lots of useful info not only about Anne Frank but also about Amsterdam. Michael our guide was excellent. Relaxed pace, just the right level of information. Very enjoyable.
事業者からの返答
Hugh! Thank you so much! We are happy you enjoyed the tour.
S
sarahneuhold
April 9, 2026 · via Tripadvisor
Great tour
The tour was very interesting. Kees was a really nice guide. Would recommend the tour if youbwant to learn more about Jewish history and Anne Frank.
事業者からの返答
Thank you very much! We also enjoy Kees's tours about Anne Frank.
I
I6031NPstaceyr
April 9, 2026 · via Tripadvisor
Anne Frank’s story
Very informative and interesting. Kees explained everything very clearly
事業者からの返答
Thank you, Stacey! You are always welcome to join our tours with Amsterdam Experiences.
M
manhom
March 28, 2026 · via Tripadvisor
Good tour with history of Jewish and the holocaust
Our tour guide Kees was very knowledgeable and funny. He’s good at story telling. I would recommend this tour.
事業者からの返答
Thank you! We really were happy to have you on the tour.
L
L4568IZginas
March 11, 2026 · via Tripadvisor
Great experience
Our tour guide Kaleigh was amazing! She is so knowledgeable about the history of Amsterdam as well as the history leading up to WWII. I learned so much and was able to ask questions throughout the tour.
事業者からの返答
Thank you, Gina! We also enjoy Kaleigh's stories about Anne Frank.
T
Travel15124609330
October 29, 2025 · via Tripadvisor
Very good tour
We had a very informative tour with our sympathetic guide Barney, who told us about Amsterdam in addition to the life of Anne Frank. So the tour was varied and the severity of the subject well to take. For me and my 12-year-old daughter a perfect alternative to the Anne Frank house as I was late for tickets. The VR glasses were a first for both of us and something special again.
事業者からの返答
Thank you! Your kind review means a lot to us.
D
Dennis_R
October 3, 2025 · via Viator
Good walking tour
Wonderful tour guide, Kaas. Lots of good information which we hadn't heard of before and able to walk along some of the canals.
事業者からの返答
Thank you, Dennis, for your compliments!
R
Roam22201104866
September 3, 2025 · via Tripadvisor
Best day out
Really enjoyed this tour, Barney was very knowledgeable. Answered all our questions, nothing was to much bother for him.
Would recommend 100 per cent.
Thank you Barney
事業者からの返答
Thank you so much! You're always welcome to our tours with Amsterdam Experiences.
Amsterdamの類似ツアーを比較
最安値: Amsterdam Anne Frank Small-Group Guided Walking Tour — $17
最高評価: Amsterdam Canal Cruise with Local Guide and Small Group — 5.0 (6,619 件のレビュー)
最短: Amsterdam Classic Saloon Boat Cruise with Drinks and Cheese — 1 時間
