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キャンセル
出発予定時刻の24時間前までにキャンセルされた場合、全額返金の対象となります。
1日前以上100%の払い戻し
0〜1日前まで0%の払い戻し
レビュー(192)
レビューはViatorとTripadvisorが収集したものです
8
817JenniferD
April 6, 2026 · via Tripadvisor
Beautiful lights, festive setting, great for your first night in London at the holidays!
Ideal trip for your first evening after an international flight - the cold air helps keep you awake, and you get a tour of which holiday lights you'd like to return to. We did the option with guaranteed open-top seating, and everything went just as planned. The tour offered more than enough time for gorgeous photos. I'd suggest wearing insulated pants and of course, appropriate hat, gloves, etc. Even wrapping a travel shawl/blanket around kiddo's legs helped shield from the wind. A warm beverage would have been nice had we planned ahead. Gorgeous sites in a really festive atmosphere. Unforgettable.
事業者からの返答
Thank you for your amazing review! We are thrilled to hear that our evening tour was the perfect start to your trip. Our open-top seating option and festive atmosphere truly make for unforgettable experiences. Don't forget to bundle up and plan ahead with a warm beverage next time. Happy travels!
1
127christophert
January 7, 2026 · via Tripadvisor
Terrible
This tour was booked for 12/31/25 at 6pm. The access point was not accessible due to road blockages for the NYE events in London. This tour should not have been an option for booking. We were not notified of a cancellation, or early closure, or alternate meeting point. I messaged the tour operator around 4:30 pm that day, after seeing the roads starting to be blocked, and received no response. Big Bus Tours wants to offer another Big Bus tour in another city for which I declined. Viator /Trip Advisor is now reaching out to the tour operator in regards to my request for a refund. It seems a long process given that the tour did not take place at all. I am giving one star because at least they responded to my email… but still without a resolution.
事業者からの返答
Dear valued customer, we apologize for the inconvenience caused by the road blockages on the day of your tour. We understand your frustration and are actively working on a resolution with Viator/Trip Advisor. If you could please reach out to us directly so we can resolve this situation for you. Best Wishes Vicky
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Xiaoli_Y
December 31, 2025 · via Viator
Really nice, take you...
Really nice, take you around the best part of London. I have lived in London for 13 years and still find this tour interesting! But make sure you keep yourself warm!
事業者からの返答
Hi Xiaoli_Y,
Thank you for your feedback! We are grateful to know that even locals can find our tours interesting! Knowing that our guests have a great time on our tours is incredibly important to us. We would be happy to see you again in the future! Best wishes. Cristian T, Big Bus Tours
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susanhG8681PZ
December 31, 2025 · via Tripadvisor
As above
I have written an email to the company to complain that we were unable to access the London eye part as by the time we finished the bus tour it had closed. I have not had any reply
事業者からの返答
Thank you for bringing this to our attention. We apologize for any inconvenience you experienced regarding the London Eye closure. Our team is looking into this and will respond to your email as soon as possible. We value your feedback and appreciate your patience.
6
657sallyg
December 30, 2025 · via Tripadvisor
Great tour
Kevin was a really great guide. Funny and knowledgeable. Would recommend this tour.
Quite pricey, but in comparison to London prices it is about right.
事業者からの返答
Thank you so much for the great feedback, we're glad you enjoyed our tour! Our team works hard to make sure our customers have a fun and informative experience. We strive to provide the best value for your money and hope to see you on another one of our tours soon!
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Patricia_H
December 30, 2025 · via Viator
Tour guide was great! ...
Tour guide was great! Enjoyed the lights! Just wish there was a way to stop at a couple of the particular areas for photo ops.
事業者からの返答
Hi Patricia_H,
Thank you for your feedback, and we appreciate your suggestion! It means a lot to us to know that our guests enjoy their time on our tours. We hope to see you again in the future! Best wishes. Cristian T, Big Bus Tours
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Dia_Bugnariu
December 30, 2025 · via Tripadvisor
Great
Kevin was great! He was very friendly and funny, he told us a lot of interesting things. Abby drove very well,and lect time for us to take photos. Over all a 10/10 experience!
事業者からの返答
Thank you so much for taking the time to leave us this wonderful review! We are thrilled to hear that you had a 10/10 experience with Kevin and Abby. We pride ourselves on providing friendly and knowledgeable guides to make your tour one to remember. Come back and see us again! 🌟🚗📸
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romualdm743
December 30, 2025 · via Tripadvisor
Nice visit
Big up for Kevin 🎤😎
Nice experience even for French Guys
Too bad for the crowed on the streets.
Thanks for the tour on the Big bus
事業者からの返答
Thank you for the glowing review! We're thrilled that you had an enjoyable experience with Kevin and our Big Bus tour. We apologize for any inconvenience caused by the busy streets, but we're glad it didn't hinder your experience. We hope to see you again soon! 😊🎤🚌 #besttourguide #greatexperience #internationalvisitors
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Tyra_W
December 28, 2025 · via Viator
Gotta do it!
Wonderful!!! Best way to see a birds eye of London in its Christmas glory!! Our guide was Kevin and driver Abbey. They were perfect : )
The only suggestion I have is that they consider looping back around without crossing the bridge by parliment. There wasn't a lot to see there on the other side and it made it feel a tad long.
Highly recommend though!!
事業者からの返答
Hi Tyra_W. We appreciate your feedback! It makes us so happy to know you had a wonderful
experience. We can't wait to have you with us again soon! Best regards, Razvan from Big Bus Tours
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ldillabaugh
December 28, 2025 · via Viator
Terribly disappointed with Viator- Christmas Eve ruined
I booked the Christmas lights tour for my family for Christmas Eve. I received a ‘your tour is waiting for you this evening’ text the morning of Christmas Eve, confirming a 6pm departure. We arrived early and waited in the cold for an hour, there were several Christmas lights tour buses, of which we asked each one when they stopped if this was ours. After an hour, and two other groups of 4 people also waiting for the same tour, we gave up. I contacted Viator by phone and text to finally be told that their buses were not running that day, but they would gladly accept our tickets on another day. Our whole day was planned around this tour with our children. We were incredibly disappointed, especially as this was to be the highlight of our London Christmas holiday. Viator did refund our money, but I would have much preferred to have seen the lights or at least be told the bus wasn’t running…at all…that day. Terribly disappointing and will not use or recommend Viator to anyone in the future.
事業者からの返答
Hi ldillabaugh. Thank you for your honest feedback! We are really sorry to hear about your experience and we are apologise for the inconvenience this has caused you. We do hope to welcome you on your next trip! Best, Razvan from Big Bus Tours