We took this trip to Niagara Falls including walking tour, boat, and journey behind the falls. The whole experience was amazing from start to finish.
Kevin our walking guide was lovely. Respectful knowledgeable and with a humorous and quirky delivery making the whole trip both interesting and fun!
He was careful to guide us through the fun room and told us stories behind the daredevils’ attempts at trying to descend the falls.
We stopped at various viewpoints to take photos along the way and he kept us entertained with facts about the area answering any questions from the group.
We were then taken to the entrances to the Falls and Behind the Falls and then guided to the Boat trip entrance where he left us but not before telling us exactly how to find our way back.
Thanks v much again for a fab tour Kevin
V
Veronica_D
August 16, 2026 · via Viator
Poor customer service
Upon arrival in Niagara, the service desk attended us with little kindness and interest. The guide gave us the feeling of being doing us a favor by joining us. He didn't want to be there working and he made sure we felt that way. He said unacceptable things, like he was sneaking in line, or he was crossing the border and lying at customs. At times he turned his back on us. Zero customer service, zero sense of pride in your destiny, your work and desire. The driver did many hours of driving and could see it naturally tired. Shame, since he was super nice.
L
Lorna_L
August 9, 2026 · via Viator
Great service, clean and on time
Great day trip to niagara falls, left on time and returned on time, clean van, downtown pick up. Great value for money.
C
Candyce_B
August 1, 2026 · via Viator
Will never book with them again.
They cancelled my ride last minute & offered a refund that I’m still waiting on. The driver was rude & didn’t try to accommodate, literally left us at the pickup location and told me to call the company.
J
Jacqueline_M
August 1, 2026 · via Viator
I booked a 3pm slot for a...
I booked a 3pm slot for a Niagara Falls for my group which would allow for 6hr exploration time. I got a call that it was rescheduled to 3:30 but when another person in my group called they were instructed that it was 3pm and not 330pm. We waited at the pick up spot for 30 mins and the shuttle never showed up. We called again and was instructed the driver was as in traffic and it’ll be 10 more minutes. We then waited until 4pm and I called again and the guy on the phone said the driver is no longer responding and doesn’t know how much longer it’ll be. We were instructed that it was about a 2 hour drive to the falls and if we still wanted to go, we wouldn’t get back to Toronto until almost midnight and we couldn’t get on an earlier shuttle to get back earlier because it was going to be a full van so we would just have to wait until 1030pm that night to be picked up
F
fadumodahirm
July 25, 2026 · via Tripadvisor
Unforgettable
It was a great trip and great experience. I recommend.
L
Lori_A
July 17, 2026 · via Viator
Great tour guides, very...
Great tour guides, very friendly and knowledgeable. They gave very specific instructions about the route
M
M1763IYkevinw
July 16, 2026 · via Tripadvisor
Good value.
I just did the bus to Niagara Falls rather than the extras, but it was good value and TJ the driver was very helpful.
C
Caynika_J
July 13, 2026 · via Viator
Driver was awesome. Glad...
Driver was awesome. Glad I was able to see Niagara Falls even though I couldnt add any attractions due to my arrival time.
R
Reena_M
June 20, 2026 · via Viator
Awesome and five stars
TJ was on time and very courteous. I like the fact that there was a shuttle only option and you could add the individual tours separately. It will be even more awesome if TJ could explain how to get individual tours right at the beginning then leave it till the end of the drop because all tourists might not know everything . But I highly recommend the tour.
事業者からの返答
TJ's punctuality and courtesy clearly set a great tone, and that suggestion about walking guests through the individual tour options right at the start rather than waiting until the end is genuinely smart advice that could make the whole experience even smoother for first timers! 🎯
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