ミラノ：スキップ・ザ・ライン・ドゥオーモ＆スカラ座美術館ガイドツアー

Dear Guest, Thank you for sharing your feedback. We would like to address your comments to clarify what happened on September 18, 2026. Following a detailed audit of our reservation system for that date, we found no record of any unnotified cancellation or last-minute schedule change for your booking. On that day, all of our scheduled tours departed as planned, and our team did not report any issues with guests left behind. While we always welcome open feedback, unfounded accusations of being a "scam" and generalized remarks about "Italian business practices" are simply not acceptable to us. We are a fully licensed, professional tour operator, and our international team works hard every day to welcome travelers from around the world with care, respect, and integrity. We have requested a review of this post with TripAdvisor's moderation team to ensure all feedback remains constructive and aligned with platform guidelines. Should you wish to share your official booking reference directly with us, we remain available to look into your specific case and help clarify any misunderstanding. Sincerely, Davide

Dear P6626S, Thank you for sharing your feedback. We are pleased to hear that you enjoyed visiting the Duomo, one of Milan's most extraordinary landmarks. We are, however, sorry to read your comments regarding the Tour Guide. As your review was posted under a nickname, we are unfortunately unable to identify your booking or determine which guide accompanied your tour. If you contact us directly with your booking reference and tour date, we will be happy to investigate your feedback, as we take comments about our guides very seriously. Regarding the price, we would like to clarify that the tour includes much more than admission to the Duomo. The experience includes a licensed professional Tour Guide, pre-booked entrance tickets, skip-the-line access, access to the Duomo terraces by elevator, and the hop-on hop-off sightseeing bus ticket. While there are still some stairs to reach certain areas of the terraces, this is unavoidable. The Duomo is a 700-year-old historic monument, and elevators cannot be installed throughout the entire structure without compromising its architectural and historical integrity. Finally, while visitors are of course free to organize each activity independently, many of our guests choose this experience precisely for the convenience of having everything arranged in advance, avoiding ticket queues and enjoying the expertise of a licensed local guide (and we are proud to say that we have thousands of positive feedbacks about it). We hope you will contact us directly so that we can identify your guide and investigate your comments. Thank you again for your feedback. Best regards, Camilla