Nice boat and captain, but overall experience needs improvement
Our captain was very nice, as was the boat. However, there are a few things you should be aware of before booking:
- This boat does not have a license to get close to whales. Therefore, we drove for about an hour, then saw some dolphins and whales from so far away that we couldn't even see them in pictures, then drove straight back to a cove. There are boats that do have a license to get closer - I recommend booking one of them.
- The tour was supposedly for 3 hours, but we had trouble finding them (they admit this was their fault) and then we were back on land 15 minutes early. Total trip was 2.5 hours.
- There were no towels provided, nor was there an information provided about bringing towels. Since it was a pretty cold day, we wound up wet and shivering after a brief swim.
- "Snacks" were 8 of the exact sandwiches. No other food was provided, no options if you were vegetarian, etc. I found "snacks" to be misleading and my children were hungry.
Again, our captain Lettie was kind, and the boat itself was pretty. But overall the experience was a bit disappointing.
事業者からの返答
Thank you for taking the time to share your detailed feedback. We're very glad to hear that you enjoyed our captain, Lettie, and appreciated the boat itself.
We're sorry that several aspects of the experience did not meet your expectations. Regarding whale viewing, local regulations require operators without a special permit to maintain a greater distance from the animals, and we understand how this may have been disappointing if you were hoping for closer encounters.
We also apologize for the confusion with the meeting point and for the shortened duration of your trip. While we appreciate your understanding that the delay was acknowledged as our responsibility, we recognize that it still impacted your overall experience.
Your comments about towels and refreshments are equally valuable. We will review how this information is communicated before departure so guests know what to bring, and we'll also consider your feedback about the snack selection and dietary options for future tours.
Thank you again for your honest review. Feedback like yours helps us identify areas where we can improve, and we hope to have the opportunity to provide you with a much better experience in the future.
D
drakean
October 23, 2024 · via Tripadvisor
Excellent (again)
Our second trip on this boat (did the same last year). Lovely time had by all, hosts Leaticia and Luis were attentive and friendly and even managed to supply some pilot whales to watch. Thoroughly recommend it. Will go again.
事業者からの返答
Many thanks for a great review. It is value for money as it is a private charter. As you say the service is wonderful. I will let the crew know what you have said.
N
neil h
June 5, 2024 · via Tripadvisor
Fantastic day
Best day out ever amazing boat really happy a friendly pilot worth every penny amazing time good value definitely booking again boat was very clean food and drink amazing just lots of fun
事業者からの返答
Many thanks for a great review.
D
drakean
November 1, 2023 · via Tripadvisor
Excellent Boat Trip
Very good trip. Saw some whales, one of the highlights of the holiday. Johnny (captain) was very friendly, great with the kids.
事業者からの返答
Many thanks for a great review. It is a fantastic boat.
V
Virginia_G
October 15, 2023 · via Viator
It was amazing all the...
It was amazing all the experience! I went with other 4 girls. We drank, ate pizza, watched the fish with diving goggles, was very nice (:
事業者からの返答
Brilliant. A perfect girls day out. Thanks for the lovely review.
M
Milan P
August 11, 2023 · via Tripadvisor
Excellent boat tour/experience.
Excellent experience, driver was wonderful and scenery was amazing. Recommended for friends and family.
Allowed to swim near a beach that is very nice. The tour is ran very smoothly.
事業者からの返答
Many thanks for a lovely review
M
m3dv
July 14, 2023 · via Tripadvisor
Pilot whales
Great family time for the holidays, captain at the Top, he took us to see pilot whales and then a nice little port iu the children were able to dive in peace in a transparent water!!!!! Do not hesitate, go with your eyes closed!!!!!! Thank you.
事業者からの返答
Many thanks for a lovely review
S
Stephen_f
May 10, 2023 · via Viator
Birthday boat trip
That a lovely time., Adrian the Captain was easy to speak and very hospitality.we had a great day cheers
事業者からの返答
Many thanks for a lovely review
M
MyLife2Saucy
July 1, 2022 · via Tripadvisor
A memorable experience
I liked this journey in the boat alot. The driver was a very friendly person. A memorable experience. Swimming and seeing the dolphins were absolutely amazing.
事業者からの返答
Thank you very much for your lovely review!
M
mcregtien
May 3, 2022 · via Tripadvisor
Fun speedboat trip with the family
Our captain Adrian picked us up in the harbour and we drove out to the sea. He clarified some points of organisation and safety. There was a large selection of drinks. Wine, Prosecco, Sangria, beers and also soft drinks. Also there were sandwiches.
We sailed further into the sea to spot dolphins. We saw a lot, but most of them didn’t come close to the boat.
We were lucky because 2 dolphins swam fast along our boat.
Also we saw sea turtles and crabs.
We visited the cave and made a stop a a nice beach. There we could jump if the boat and swim a bit. The trip was about 3 hours, starting at 13h. At 16h we were back in the harbour.
Adrian was a great host and captain. We had fun talks and a great time. Gracias!
事業者からの返答
Many thanks for a lovely review. Please enjoy the rest of your holiday.
