カプリ：ボートツアー、優先チケット、ブルーグロット（オプション）

We apologize, but we had already printed the tickets for your tour. Please understand that the Blue Grotto closure was due to sea conditions and is beyond our control. The boat tour was still operating, as the Blue Grotto visit is optional and only possible when weather conditions allow it. When open, entry to the Blue Grotto requires an extra payment of €20 per person directly at the entrance. Since the tour itself was available, no refund applies in this case. If you comeback you will be my guest.

Thank you for your feedback. We’re truly sorry to hear that you were disappointed, but we would like to clarify a few important details. The meeting point and transportation details are clearly stated in the tour description, and guests are responsible for reaching the departure point for the boat tour. We understand that travel logistics can sometimes be confusing, but this information is always provided in advance to avoid misunderstandings. Regarding the Blue Grotto, unfortunately it was not accessible that day due to sea and weather conditions, something completely beyond our control. As specified in the tour information, when the Grotto is closed, we offer an alternative route by boat around the island instead. We’re happy to know you enjoyed the boat tour itself, and we truly regret that the situation didn’t meet your expectations. We always do our best to communicate clearly and ensure our guests have a pleasant experience, even when nature doesn’t cooperate. Thanks

Thank you for sharing your feedback and for joining our tour! We’re delighted to know you found Capri beautiful — it truly is a unique and special place. We completely understand your comments about the heat and the crowds. During the high season, Capri can indeed get very busy, and unfortunately, the island has limited shaded areas and public transport capacity. We always do our best to make the experience as comfortable as possible, even on hot and crowded days, by providing guidance and recommendations to help guests enjoy their time to the fullest. We hope that, despite the summer conditions, you still had a memorable experience discovering the island’s beauty with us.

We’re very sorry to hear about your experience and that you didn’t receive the confirmation in time. Our confirmations are always sent automatically after booking, and our team also monitors messages to assist guests with any questions. It’s possible that there was a technical issue or the confirmation email ended up in the spam folder. We truly regret the inconvenience and the missed opportunity to host you — this is certainly not the experience we want our guests to have. Please feel free to contact us directly so we can look into what happened and offer you a solution or assistance for a future visit.