The actual tour was okay. The rating is based on multiple emails and messages from the vendor that were extremely bad.
Background: Our start time was moved up from 1000 to 0900, and we were told that we needed to get the earliest tender available to get there. It listed a specific location at the Old Port, and that there would be someone with a sign with the company's name.
The problem, we eventually found, is that early tenders only go to the New Port, more than two miles away, because only the New Port has space for the myriad number of busses required to serve larger ship tour groups.
The vender ABSOLUTELY should have known this, and put their person at the New Port, as well as modifying their instructions.
We contacted the vender directly by phone, 20 minutes before the tour's start, and they still maintained that the pickup was at the Old Port, and even sent pictures where we should go.
Net result: We missed the boat shuttle provided by the vendor from the Old Port to the New that gave great picture opportunities, and is one of their selling points. The mini bus picked up all passengers at the New Port.
Other passengers who purchased this tour through a different online service, i.e., NOT Viator, received correct instructions.
事業者からの返答
Dear Christopher,
Thank you for your feedback.
We are surprised and concerned by your comments and would like to clarify the situation for future guests.
We welcomed over 100 guests that day, and you were the only guests who arrived directly at the New Port. As our meeting point is at the Old Port, where our boat transfer takes guests to the New Port, we are unsure why you chose to take a tender directly there, as from our knowledge, this requires a specific request to the cruise ship staff. Our drivers were waiting at the New Port to welcome our guests.
We are sorry you missed the boat transfer, which was part of the experience, although we were pleased that you were still able to join the tour despite arriving at the wrong port. We have one standard version of our meeting instructions, shared with all guests, and the majority of our bookings come through Viator. All other guests arrived at the Old Port and joined the tour on time as planned.
Thank you for your feedback.
Kind regards,
Alicja
Vexperio
J
Janet_E
October 5, 2026 · via Viator
Santorini
Alex was a wonderful pleasure. It was a little confusing at the port to know where to meet up at first however, once we got on the boat and went over to the Newport, we met Alex and he took us a lot of fun places and he was very accommodating. Gave us an excellent choice for lunch.
D
Darrell_F
October 4, 2026 · via Viator
Fewer crowds
Excellent tour of the island. We got to see much of Santorini. Tour guide had excellent places to get photos. He took excellent photos with our camera.
J
Julie_G
October 3, 2026 · via Viator
1st Time Santorini Visitors
This tour was incredible! We covered more of the island than we expected. We learned so much about Santorini’s history. Thank you Johanna and Tavos (spelling?)
C
Caroline_B
September 24, 2026 · via Viator
Skipping the cable car...
Skipping the cable car was a big plus!
Bus was comfortable. I found we had a good enough of time in each town to explore a little. The restaurant they bring you to is on a beach, good food and gorgeously decorated. It was a good option for us who was on a cruise and the provider was very good with messaging to choose the best time for our tour to start based on the arrival time of our ship.
事業者からの返答
Dear Caroline,
Thank you so much for your wonderful feedback! We’re delighted you enjoyed the comfortable bus, time to explore, and the beautiful beachfront restaurant. Making sure our tour timing works smoothly with our guests’ cruise schedules is always a top priority for us. We hope to welcome you again in the future!
Best regards,
Alicja
Vexperio
C
Curtis_G
September 22, 2026 · via Viator
Fun tour
Great to skip the long cable car line. Our guide is a professional drummer on the island. He was knowledgeable and absolutely entertaining. We had a great time
J
Jazmin_T
September 8, 2026 · via Viator
Our guide, Alex, and our...
Our guide, Alex, and our driver, Sotiris, were both amazing! Alex was very knowledgeable about his history, giving us interesting facts about both Santorini and Greece. They also knew all the best, uncrowded spots for pictures and took fantastic photos for us. Most importantly for a cruise excursion, they kept perfectly to the schedule and got us back to the port right on time. Car was clean with AC and provided welcome water.
D
denisgV3618CE
July 30, 2026 · via Tripadvisor
No fuss guided tour
Very well organized, perfect guide and driver
N
Nancy_E
July 21, 2026 · via Viator
Traveling in Greece
The views are amazing. Ana and Tasos were fantastic. Very educational, informative and interesting. Thanks
J
Joanne_H
July 16, 2026 · via Viator
Hot weather but our tour...
Hot weather but our tour guide was very energetic and took time to take pictures of family and groups. Very informative of the beautiful island
