U expected private tour
The other group pulled out so it ended up being a private tour, just me and the guide, Daniella. The lake was lovely and the wine tasting, if making conversation, as delicious. A beautiful part of the world and I found the trip informative and enjoyable.
Do not book your tours through Ciao Florence
The trip itself was great, but the service of ciao Florence was honestly terrible. They texted me 3 days before the date of my tour to tell me they had cancelled it entirely, and I could either reschedule to a tour 1 day away or do an entirely different excursion. Despite the short notice, we decided to do the one on a different date, as we just so happened to be in the city and free that day. I texted them asking for the tickets, and did not hear a response until I followed up the night before (when our tour was at 8:00am the next day). They sent us our tickets, but somehow excluded the boat tour that I was quite confident I had booked. They offered to add it to my booking for an additional 20 euros, and I followed up asking if they could add if free of charge given they had changed our entire itinerary 3 days prior with no notice or compensation. They refused to give us any help or add the boat tour our bill, so we just gave in and offered to pay for it. Yet again they did not respond to me ever, and we showed up to the tour the next morning and our guide did not have our name or information on her list. We had to stand outside and wait while she repeatedly called them til the eventually told her that we were on this tour, despite never giving her the information. The tour guide and driver were excellent, and the tour itself was great. However, the ciao Florence service team was one of the worst booking experiences I’ve had while traveling and would not recommend.