Vanessa was able to show us quite a few celeb homes, very informative, loved the open top! Would recommend.
事業者からの返答
Thank you so much for the wonderful review! We're thrilled you enjoyed exploring celebrity homes with Vanessa and taking in LA from our open-air bus! We'll be sure to pass along your kind words to her. Thanks for recommending us, and we hope to see you again for another Hollywood adventure! 🩵🚌
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Lisa_D
August 29, 2026 · via Viator
The Malibu tour was a...
The Malibu tour was a relaxing open bus tour. Will and Megan had a tremendous amount of knowledge and kindly showed us the ins and outs and ups and downs of Malibu. They were pleasant and the tour was worth it.
事業者からの返答
Thank you for the wonderful review! We're so happy you enjoyed cruising through Malibu with Will and Megan! Their knowledge and great energy make the experience even more special. We truly appreciate your kind words and hope to welcome you back for another coastal adventure! 🩵🚌
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C_line_A2013646
August 13, 2026 · via Tripadvisor
average interest
Hollywood tour replaced Surf tour by giving us a new meeting point in Santa Monica and a pickup time 30 minutes later. The information was communicated in advance, in order to be able to either cancel or confirm. During the excursion, only 1 stop. We were expecting to see more celebrity homes. The tour consists of driving on the highway there and back.
事業者からの返答
Thank you for sharing your experience. We're glad you received the information about the changes well in advance. Our Malibu tour is designed to offer a scenic coastal experience, featuring stories about celebrities, their homes, and Malibu's iconic landmarks, along with a stop at Malibu Pier.
We're sorry the tour didn't fully meet your expectations. We'd love to learn more about your experience and have the opportunity to make things right. Please don't hesitate to contact us directly at reservations@hollywoodbustoursla.com.
J
Jessica_S
August 12, 2026 · via Viator
Book it now!
Megan are your guide was awesome. Incredible tour. Not to be missed. Very informative and fun. Amazing views. Lovely bus.
事業者からの返答
Thank you for the amazing review! We're thrilled Megan made your tour so fun and memorable! Between the incredible views and her entertaining stories, it sounds like you had a fantastic LA adventure. We'll be sure to share your kind words with her. Hope to see you again soon! 🩵🚌
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D_P
August 9, 2026 · via Viator
Tour cancelled last minute.
Unfortunately this trip never took place. We didn't find out about it until 10 minutes before departure. We were very disappointed and couldn't quite understand how in 2026 it wasn't possible for the tour operators to inform us about this cancellation.
事業者からの返答
We’re truly sorry to hear about your experience and understand how disappointing this must have been, especially with such short notice. This is certainly not the experience we want for our guests. We would love the opportunity to make things right and invite you back for a complimentary tour. Please email us at reservations@hollywoodbustoursla.com so our team can assist you. We hope you'll give us another chance! 🩵🚌
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Carolina_R
August 4, 2026 · via Viator
Tour no longer exists, do...
Tour no longer exists, do not book. No communication from your company that this no longer runs and we were only told when we went to pick up spot specified in the confirmation email (wrong spot) to go to another pickup spot where we were told the company went out of business and the tour no longer runs.
事業者からの返答
Thank you for taking the time to share your experience. We sincerely apologize for the confusion and frustration you experienced. 🩵
Hollywood Bus Tours recently merged with Surf City Tours, and unfortunately, some guests were affected during the transition. We're truly sorry for the lack of communication and the incorrect meeting information you received—that's not the experience we want anyone to have.
We would love the opportunity to make this right. Please email us at reservations@hollywoodbustoursla.com, and we'd be happy to offer you a complimentary tour so you can experience Los Angeles the way it was meant to be. We hope to have the chance to welcome you back and earn your trust.
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Jazzy729
July 27, 2026 · via Tripadvisor
Beware! Surf City Tours No Longer Exists
Beware! We booked a half day Malibu Tour with Surf City less than two weeks ago. Paid in full and received a confirmation. On the day of the tour, we arrived at our meeting point as instructed only to learn that the company was acquired last week by Hollywood Tours and that the tour we paid from was no longer available. Zero communication from Surf City and a phone number for the company that no longer works (even though their web site is still up). Hollywood Tours did their best to make a bad situation better and we were able to rebook a shorter Malibu experience. So disappointed in Surf City and I hope this review saves someone else money and frustration.
事業者からの返答
Thank you for taking the time to share your experience, and we're truly sorry for the confusion and frustration you encountered. We sincerely apologize that you were not properly notified during the transition following the acquisition of Surf City Tours.
We're glad our team was able to assist you on the day of your tour and arrange an alternative Malibu experience, but we completely understand your disappointment. Your feedback is incredibly valuable, and we've been working to ensure all contact information, communications, and booking updates are accurate so situations like this don't happen again.
Thank you again for your patience and understanding, and we hope we'll have the opportunity to provide you with the seamless experience you originally expected.
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Nynke E
July 19, 2026 · via Tripadvisor
Recommended for people staying nearby
Nice trip, a lot has been told. Many tips also where you should go to eat or swim. Enthusiastic driver. Every now and then we had to add music and guess which artist we heard. Laughable.
事業者からの返答
Thank you so much for your incredible 5-star review! 🩵🚌 We're thrilled you had such a fun experience! ✨ We're so glad you enjoyed the stories, local recommendations, and the music trivia along the way—it’s one of our favorite ways to keep the tour interactive! Thanks for riding with us, and we hope to welcome you back for another unforgettable LA adventure soon! 🌴
M
Maria_S
June 19, 2026 · via Viator
Horrible experience
Forewarning you are taking a chance with booking this tour. I booked a month ago in advance and arrived 2 hours in advance but the owner/tour operator no showed to our tour. Very sad when we made very early transportion arrangements from Burbank. Viator should be ashamed to allow booking of this company through their website as others have stated the same about this owner/company. It may be a hit and miss but not worth taking a chance, I would go with a more reliable tour as this one ruins vacations and doesn't care about rescheduling or cancelling. Thanks Viator for or a waste of our time.
事業者からの返答
Thank you for taking the time to share your experience, and we are truly sorry to hear what happened. We completely understand how frustrating it must have been, especially after planning your day and traveling from Burbank.
We wanted to let you know that Surf City Tours has been under new ownership and management since July 15, 2026, and the experience you described is not the standard we are committed to providing. We would genuinely love the opportunity to restore your confidence in us by inviting you on one of our tours.
If you have a moment, please reach out to us directly at reservations@hollywoodbustoursla.com. We would love the chance to make things right and show you the experience we strive to provide every guest.
3
306joni
June 9, 2026 · via Tripadvisor
Great Malibu!
Great tour, with experienced guide, at Malibu! Would not hesitate to repeat excursion with Surf City Tours.