Small group was so nice, you didn't have people jumping in front of you all the time like on large ships/boats. The captain and crew were very nice, answered questions and gave us a great experience. The only thing I was a little bummed about is that we watched a cow and her calf for quite a while, but when they left we turned back and didn't go check other spouts on the way but put up the sails and just sailed. That was very neat, but I would have like to check a few more whales too. Otherwise, great time!
F
FarAway454004
February 15, 2019
Wow! If you want to see whales up close, these folks deliver!!
Captain Brian and crew raised the sails as soon as we left the marina. The day was very sunny, warm and a slight breeze. We had a leisurely sail and immediately saw whales. We sailed for about 2 hours and saw several whales. One swam right by the boat so close we could see all the barnacles around it's mouth. Another breached about 200 yards in front of the boat!! The crew was fun and professional. We had great personalized attention as Sail Maui only books about 25 people per whale watching cruise. We loved our afternoon on the Paragon II, watching the whales. We will use Sail Maui again on our next trip to Maui.
J
Jacob T
January 29, 2019
They cancelled my trip then made ME call to request a refund
My wife and I booked a sunset whale watching trip weeks in advance. Lovely sounding, indeed.
A week before the trip, I get an email from Sail Maui saying my trip has been cancelled. I called and was told that another patron had requested a private charter, and since my wife and I were the only two on our reservation at the time, our trip was cancelled in favor of Mr./Mrs. Big Spender.
I can't blame Sail Maui from a pure money making standpoint. That said, they showed some serious nerve by making me call THEM to actually request and process my refund. Ludicrous.
Bad customer relations. Bad business.
1人が参考になったと回答
事業者からの返答
Hey there Jacob! Apologies that you weren't pleased in this situation and that my response is coming in quite late. We reached out, left a voicemail, sent a text, as well as an e-mail. We couldn't reach you so we just needed you to call us back! If a private charter request comes in with only two passengers on board, we are generally able to accommodate both the private charter as well as the existing reservation by moving things around. We're sorry if a week's notice wasn't ample for you, and I hope you were able to thoroughly enjoy your Maui trip in spite of this inconvenience. Hope that helps clear this up!
