Zipline above the dominican forest
We had a nice and exciting day at Scape Park. We booked direct on their website with transfer, which was precise. After entrance - which went fast, we had to buy locker and swimshoes, so if you don’t want to purchase there, bring with you. They have a big souvenir shop too. We could go independently, so we checked the opening times for each attraction and go around. There was not so much people so we didn’t have to wait. The zipline was fantastic, as well as the blue hole. We ate lunch at the buffet, it was good enough, saw the animals on site. The iguanas could be presented more strikingly, we noticed their place by chance. After a coffee and fruitshake at the end we did the superman zip. Amazing. Get ready, you have to go up a lot, I mean a LOT, but it worth! After the whole day we left at 4pm with the same transfer. We’re glad that we did it.
Great trip for family and friends
I went with my family and had a blast. One of my favorite things to do is zip lining, so I truly enjoyed the zip lines that they offer in this park. I think that they schedule things out pretty nicely, and everyone is so warm and welcoming and attentive. It’s already my third time within the past five years going, and it never disappoints. Thank you to all staff for being so kind, warm, and attentive.
We bought the tickets and never received the confirmation.
We paid $676 for 4 tickets directly through the park via PayPal, but we never received the tickets.
事業者からの返答
We’re very sorry to hear this and understand how concerning it must be. Please contact us as soon as possible at customercare@scapepark.com with the details of your purchase, including the date and the email address used for the booking. Our team will review the transaction and assist you in locating your tickets or resolving the issue.
We look forward to helping you resolve this as quickly as possible.
Would not recommend - safety issues and attractions are subpar
I would not recommend Scape Park for Americans/English-speaking travelers. We recently went as a group of 5 and discovered that most staff spoke almost no English or very poor English. As a result most instructions were via pointing which can be very dangerous based on the activities provided (i.e. ropes course 30 feet in the air, ziplines, climbing, spelunking in caves, etc).
Additionally, we found key attractions closed for the day, including Cliff Hanger, which were not announced when we purchased our tickets, yet we paid full fare.
Lastly, we encountered multiple safety concerns. One example was their Cave Expedition Tour's where you walk inside an lightly-illuminated natural cave with uneven ground and walls with tarantulas roaming free, etc. Should be cool, right? However, on this tour, the lights were malfunctioning so it was pitch black. In lieu, the Guide brought a small flashlight as the sole source of light for the entire group! The footing is a natural cave and therefore unstable, wet, and slippery. As a result, one of our party tripped and cut herself as a result. Although I found it awesome to have tarantulas potentially lurking around every next step or on the wall I was holding onto, some of the rest of my party really, really didn't appreciate that which led to a less favorable experience for them.
More importantly, when I provided these 3 pieces of feedback to my booking agent (TUI), it was passed to Scape Park. However, instead of acknowledging or correcting any of the measures, Scape Park's leadership instead denied that they ever happened -- stating that Cliff Hanger was in fact operational (it was not and was denoted as Closed by all staff for the entire day upon check-in), the lights in the Cave Expedition were in fact working (they were not, we have photos), and that signs were posted around the park in English as their defense for the absence of English speaking staff throughout the Park. In fact Scape Park leadership went further and accused us for not immediately reporting the slip and fall in the Cave to their front desk (other side of the park).
To cut to the chase, there are a lot of options in the Dominican Republic for thrill seekers and to be honest, most of Scape Park's attractions are actually small and subpar (i.e. by comparison to a proper standalone zipline Park, a standalone ATV experience, or the more authentic and larger attractions at Xcaret Parks near Cancun by example). As a result, Scape Park's attractions are best for children 8-12 or adults who are more risk averse (scared) of larger rides. It's not a great fit for younger kids (who wouldn't be permitted on many attractions), teenagers (who will find it a little boring), seniors (a lot of slippery ground and safety concerns), adults who are true thrill seekers (you'll be let down by comparison to other experiences you've had elsewhere), or people who don't speak Spanish well.
By example, my son was 10 and wasn't permitted on the main Super Zipline due to size/weight, but the other attractions were timid enough for him to enjoy based on his age, but those same attractions were a little on the watered-down/boring side for the adults.
Given that they bus you in at ~8-9am (Park is 60-90 minutes away) and then you can only leave at ~2:30pm or 5pm (another 60-90 minute drive back), if you aren't having a great time, it can make for a long day.
If you were considering buying tickets to Scape Park, hopefully that helps you in your decision-making of who Scape Park's attractions are best suited for and considerations as it relates to your ability to communicate with staff as well as potential Safety considerations (and insight into their leadership's response if an incident were to occur).
事業者からの返答
Thank you for taking the time to share such detailed feedback. We are sorry that several aspects of your visit did not meet your expectations. However, we would like to respectfully clarify some of the points mentioned.
Scape Park welcomes guests from all over the world, and our Reception and Information Center teams include English-speaking staff available to assist guests. While Spanish is the official language of the Dominican Republic and not every team member throughout the park is required to speak English, safety instructions, rules, restrictions, maps, schedules, and signage are provided in English and Spanish.
Regarding Cliff Hanger, the attraction operates according to its scheduled hours. Based on our operational records, it was available during its programmed operating time. It is possible that you attempted to access the attraction outside of those hours.
We also take safety concerns extremely seriously. We have reviewed the information provided regarding the Cave Expedition. We have no operational record indicating that the cave lighting was completely unavailable or that a guest injury was reported to our team during the activity. Had an incident been reported, our staff and medical team would have immediately provided assistance and documented the situation. Nevertheless, we appreciate the feedback and will continue reviewing the matter with the relevant team.
The Iguabonita Cave is a natural environment, and its characteristics—including uneven, wet surfaces and local wildlife—are part of the experience. Appropriate safety equipment and instructions are provided, and participation requirements are in place to help guests decide whether an attraction is suitable for them.
We also respectfully disagree that Scape Park is not suitable for families. While certain attractions have age, height, weight, and physical requirements, the park offers a wide variety of experiences for different ages and interests, including cenotes, waterfalls, animal encounters, cultural experiences, caves, and other family-friendly attractions.
We understand that every guest has different expectations and preferences, particularly when comparing different types of adventure parks. However, we are disappointed that our response to your feedback was interpreted as dismissing your concerns. Our intention was to provide clarification based on the information and operational records available to us.
Thank you again for sharing your perspective. Feedback such as yours is valuable and helps us continue reviewing and improving the guest experience.
Highly recommend!
Absolutely amazing! So much fun! Highly recommend. We had a blast. We forgot our towels, but never felt we needed them. I highly recommend you bring water shoes. My daughter ruined her Nikes as she had nothing else.
Please don’t skip the superman zip line. That was absolutely the best zip line ever, we have done so many in our life, but this was by far the best!
The rope running was so much fun as well. Do it in the morning as the first thing before you change into your swimwear. The ropes and harness will burn if you just go in your bikini.
Amazing!
事業者からの返答
Thank you so much for the fantastic review and recommendation. We’re thrilled you had such a great time, especially on the Superman Zip Line and Rope Runners.
And thank you for sharing those helpful tips about water shoes and the ropes. We hope to welcome you back for another adventure soon!