We waited 25 minutes then left. Later we found out our guide was given the wrong address to pick us up. As this was our last and only day was not able to rebook. We were quickly refunded our money but was very disappointed as we could not book anything else thus unable to see the city as we would have liked, with a knowledgeable guide. Really put a pall on the whole Amsterdam experience for us.
事業者からの返答
We’re truly sorry for what happened and completely understand how frustrating this must have been, especially on your only day in Amsterdam.
Unfortunately, there was a mistake with the meeting address provided to the guide, and we take full responsibility for that. While we were glad to issue a prompt refund, we know that it doesn’t make up for the missed opportunity to explore the city with a guide, and for that, we sincerely apologize.
We appreciate you sharing your experience, and we will be reviewing our procedures to ensure this doesn’t happen again.
Best regards.
A
andreshbatistella
May 8, 2024 · via Tripadvisor
Excellent tour!
Excellent walking tour of the city! Zara our guide gave an incredible impression. We learned a lot from her. Super detailed when explaining. Unforgetable experience
事業者からの返答
Hello Andres!
Thank you so much for your kind words, we really appreciate your review and we are very glad to hear that you had enjoyed our tour.
We hope to welcome you in one of our tours again in the future.
Best.
Z
Zanis M
June 15, 2023 · via Tripadvisor
Great time with Xavier
Had a great time with Xavier. He was a pleasure to be around and super knowledgeable about the city. Would highly recommend.
S
saranireland
April 7, 2023 · via Tripadvisor
Really informative and fun!
We booked a private tour as we were traveling as a group of 10. Karl was our guide. He was really engaging and gave us the history of Amsterdam as well as current information about the city. It was a great introduction to this amazing place! Highly recommend.
L
luiss289
January 25, 2020 · via Tripadvisor
Magnificent tour of the most amazing places in Amsterdam!
Just had the luck of having Laura as guide to show me and explain all the quirks of this beautiful city.
It was excellent, she showed me spectacular sites and her passionate view of the city is contagious. Very professional, kind and friendly tour, for now the best I did here.
HIGHLY RECOMMEND!
Thank you Laura!
