Did not honor partial refund as stated when youngest child was too scared to participate on his birthday
A local resident, and now sadly won’t be back as they did not honor a partial refund request for just my youngest child on his birthday that we came for - because he ended up becoming too scared to participate.
The cashier told me it should be no problem if I submitted request through the booking for a partial refund that she wasn’t allowed to authorize there. So I did, but it was denied.
Yet it cost them nothing by his not participating and it wasn’t sold out and my other kids still participated as scheduled. Not a happy birthday to him that could had been a little brighter and non-support of local community guests who would’ve been back
6
634jamalj
November 23, 2025 · via Tripadvisor
Ninja OPS
Experience here was wonderful, had lots of fun doing a nighttime ninja course. Just wish it was longer. Shout out to our guide Keilana definitely made our experience more fun and enjoyable.
C
cherryp717
July 18, 2025 · via Tripadvisor
Poor Safety Management
The Adventure Tower was a horrible experience. They gave my daughter malfunctioned equipment and she was too afraid to continue the course because of it and the spotter refused to help... Also they only rely on their clips for safety... NO safety net below the Adventure tower. Poor safety management.
事業者からの返答
We take safety extremely seriously at Coral Crater, which is why every guest is clipped into a double-line safety system that prevents falls at all times. There was no malfunctioning equipment. What actually happened is that the child became nervous when her parent got involved before our trained guides could assist. Our staff was attentive, patient, and ready to help—but sometimes the hardest part of an adventure course is letting participants learn how to trust themselves.
For anyone reading this: we do not use safety nets because our professional equipment and systems are designed to make them unnecessary. Thousands of guests complete the Adventure Tower safely every year under the supervision of our trained guides.
We encourage parents to let our staff do their jobs so their kids can build confidence and have a positive experience.
7
706tracit
January 3, 2024 · via Tripadvisor
The new workout regimen!!!
This was an amazing experience with really challenging obstacles. Everyone in our group had a wonderful experience and will definitely be back!!!
