Do not book with Nexustours/Piton - they are a rip off!
My wife and I booked this and we were told that we will be picked up by 12:50 p.m. We were hungry and my wife is pre-diabetic so we went to the buffet to get some quick bite. The buffet was only one floor below the pickup location/lobby.
To make a long story, short! We got to the lobby at 12:54 p.m. and the bus had already left. When requested, the bus driver refused to come back; and the hotel Nexustours would not provide any other way of transportation. They only offered a reschedule but we were leaving the resort; hence, that was not possible. We demanded refund since they did not provide any services; but they refused and blamed it on Piton not allowing the refund.
Highly recommend to watch out for rip offs like this! We, later, heard that the sunset cruise is nothing nice and we did not miss anything - so others had the bad experience!
事業者からの返答
Hello Mikey,
Thank you for taking the time to share your feedback.
We regret to hear about your experience.
As this tour was not booked through Island Routes, we kindly ask that you reach out directly to the tour operator you booked with for further assistance.
Best,
IR Experience
G
GMoney023
April 26, 2026 · via Tripadvisor
It was ok.
The boat ride and sunset were great/beautiful. The staff was full of energy. That’s the only reason for a 3 star rating. People should know that you make a couple stops to pick up more people, which is not something I expected. The snorkeling part was not the best. You motor to a resort and utilize their small cordoned off area to snorkel. The worst part is you get off the boat, walk onto the resorts beach, and walk back into the water to the cordoned off area. The worst part is when you walk back into the water you are led into the water like cattle. A small area to enter (like a cattle shoot) and a lot of people entering. Make sure you have water shoes because a lot of people did not and the walk into and out of the water is very rocky and uncomfortable. I have done a couple similar experiences and you were dropped off into the water, nothing like this. I do want to reiterate sunset itself was a 10!!
事業者からの返答
Hello,
Thank you for sharing your feedback.
We would like to clarify that, unless private transportation is specifically booked, transfers are shared and may include multiple stops along the route based on resort locations.
We appreciate your comments and will certainly share them with the relevant teams as we continue to review and improve our guest experience.
Thank you again, and we hope to have the opportunity to welcome you back in the future.
Best,
IR Experience
U
U3575LHchristophero
March 4, 2026 · via Tripadvisor
Great cruise, great booze and a fab crew(s)
A fantastic afternoon and sunset cruise to the Pitons. Great stops on the way, fab crew and dangerous rum punch! A swim by the mighty Pitons and the back to Castries by way of a spectacular sunset. Highly recommended.
事業者からの返答
Hello,
Thank you so much for your wonderful review!
We’re delighted to hear that you had such a wonderful experience and truly appreciate you taking the time to share your feedback.
Our team works hard to create memorable moments for our guests, so it’s always rewarding to know that our efforts are appreciated. Thank you as well for the recommendation. We hope to welcome you again for another great experience in the future.
Best,
IR Experience
M
Mac_C
March 2, 2026 · via Viator
Can be a little choppy...
Can be a little choppy but not bad crew is great food and drink was good. Snorkeling was just normal see small fish area is marked off for snorkeling also rocky walking in.
事業者からの返答
Hello,
Thank you for sharing your feedback with us.
We’re delighted to hear you enjoyed the crew, along with the food and drinks ,that’s always wonderful to know. Our team works hard to create a fun and relaxed experience, so your kind words mean a lot.
We truly appreciate you sailing with us and hope to welcome you back again for another great time on the water!
Best,
IR Experience
A
Anders_R
February 8, 2026 · via Viator
Great experience! Highly recommend!
We had a great time on this catamaran tour down the coast. The boat was great, the crew was so fun, the snorkeling was perfect, and it was just a picturesque day overall. The crew worked really hard to make sure everyone had fun (and everyone did!) Would absolutely recommend this as a must-experience excursion for anyone visiting the island!
事業者からの返答
Hello,
Thank you so much for taking the time to share your experience!
We’re thrilled to hear you had such a fantastic time and that everything came together for an enjoyable day. Your kind words and recommendation truly mean a lot to our team. We’re so happy you made great memories and hope to welcome you back for another unforgettable experience on your next visit to the island!
Best,
IR Experience
M
Melinda_M
February 6, 2026 · via Viator
Worth every penny
Sunset cruise was breathtaking experience. Tour guide was amazing and the food was incredible. Highly recommend!
事業者からの返答
Hello Melinda,
Thank you so much for the wonderful review!
We’re delighted to hear you had such a great time and truly appreciate your kind words and recommendation. It means a lot to our team, and we hope to have the pleasure of welcoming you back for another unforgettable experience in the future.
Best,
IR Experience
R
Regine E
February 5, 2026 · via Tripadvisor
We did Tour 2x. The crew was great. They were beautiful trips. Thomas and Regine from Germany
Great. Again and again. Crew was first class. Made the trip twice. Great sunset. Snorkeling was good, too.
事業者からの返答
Hallo Regine,
vielen Dank für Ihre wunderbare Bewertung. Wir freuen uns sehr, dass Sie die Piton Sunset Cruise so genossen haben. Wir werden Ihr Lob gerne an die Crew weitergeben.
Wir freuen uns darauf, Sie bald wieder bei einem Island Routes Adventure begrüßen zu dürfen.
Herzliche Grüße, IR Experience
K
Kinzie_E
January 19, 2026 · via Viator
The crew was awesome and...
The crew was awesome and fun, however our trip was not as advertised. We set out to pick up people from three pick up points and then went to another resort’s snorkeling spot to snorkel. It felt very thrown together and while the snorkeling was average, we were with a lot of other snorkelers at the resort along with the boat load that we brought and the area was off shore and very small.
事業者からの返答
Hello,
Thank you for taking the time to share your feedback with us. We’re thrilled to hear that our crew made a positive impact on your experience.
We are sorry to learn that certain aspects of your experience did not meet your expectations. Guest satisfaction is very important to us, and we are committed to providing memorable experiences for all of our guests.
Regarding the Piton Sunset Snorkel Cruise, please note that this is a shared excursion, and guests from other resorts may participate. The snorkeling spot is selected based on weather and sea conditions to ensure safety and enjoyment.
We understand that the experience was not what you expected. Should you wish for us to review this matter further, please reach out to our team at customersupport@islandroutes.com. We welcome the opportunity to address your concerns.
Best,
IR Experience
R
Reyaz_A
January 4, 2026 · via Viator
Trini2024
a perfect day on the sea. it was fun and the snorkeling was excellent. the crew was on professional and make the trip very enjoyable. I will recommend.
事業者からの返答
Hello,
Thank you for sharing your feedback!
e’re delighted to hear you had a perfect day on the sea and enjoyed the snorkeling. Our crew works hard to ensure every trip is enjoyable, and we’re thrilled that came through. We truly appreciate your recommendation and look forward to welcoming you again in the future.
Best,
IR Experience
S
Starla_B
December 26, 2025 · via Viator
Too loud
Music is LOUD and too much partying during sunset. Would like to have had a quiet or less distraction during the main event.
事業者からの返答
Hello Starla,
Thank you for sharing your feedback.
We regret to hear that the experience did not fully align with your expectations.
This sunset experience is designed to offer a lively, social atmosphere with music, drinks, and dancing to local and international hits. We understand this may not suit guests seeking a quieter setting and appreciate your comments.
We would love the chance to welcome you back and help you find an experience that perfectly matches the relaxed ambiance you’re looking for.
Best,
IR Experience
