It pains me to say this, but the tour company was very disappointing. I’m not sure I actually went with the original tour company I booked through, or if they just passed me off to someone else. In any case, they would not pick me up at my Airbnb and instructed me to get myself to the gate of the park. Once there, I was told that the tour guide would ‘help’ me with paying the entrance ticket. This did not work at all, and several of the guests were desperately trying to pay for the tickets using foreign phones and sharing hotspots. In the end, the tour guide tried to take a credit card payment from me on the spot which failed, and finally, another guest, a total stranger, had to buy my ticket, so I could take the tour. That being said, the park itself is incredible, but the payment system is a nightmare, and it was a terrible start to an otherwise wonderful day. Tour companies are well aware that the payment system is complicated and should either a) charge more for the tour and include the ticket cost; or b) instruct clients that they must purchase the ticket beforehand. There was a massive lineup of vehicles trying to enter the park so clearly lots of people were struggling. Interestingly, ‘checking’ the tourists’ tickets was done manually and they didn’t even check some of our payment confirmations. What a mess.
Hello, Thank you for taking the time to write to us. We're delighted that you tour went well eventually despite the hiccups. We sincerely apologize for the inconvenience you experienced during your tour. Your feedback is valuable, and we regret that the entrance payment process fell short of your expectations. The payment system is was just implemented recently so it's still stabilizing. Regards Sylvia
