Jennifer was amazing!! Very knowledgeable about the area, brought us to all the local/authentic spots, and showed us the best views. 10/10 would recommend
事業者からの返答
Thank you very much for your wonderful review!
We are delighted to hear that you had a fantastic experience exploring Jiufen and Shifen with Jennifer during your Keelung shore excursion. Her knowledge of the area and attention to showing guests authentic local experiences are exactly what we hope to provide for travelers visiting Taiwan.
We are glad that you enjoyed the beautiful viewpoints, local spots, and unique atmosphere of Jiufen and Shifen. We know shore excursion guests have limited time in Taiwan, so our goal is always to make the most of the day while creating a memorable and comfortable experience.
We will be happy to share your kind words with Jennifer. Thank you again for choosing Justaiwantour, and we hope to welcome you back to Taiwan for more wonderful discoveries in the future!
D
danieleN592AZ
August 7, 2026
Taipei and surrounding
We had Jennifer Yang as our guide! One of the best guides we have ever had.
事業者からの返答
Thank you so much for taking the time to share your kind feedback! We’re really happy to hear that you enjoyed your time exploring Taipei and the surrounding areas with Jennifer.
It’s especially wonderful to know she stood out as one of the best guides you’ve ever had — that truly means a lot. We’ll make sure she sees your lovely comments; it will absolutely make her day.
We’re grateful you chose us for your Keelung shore excursion, and we hope your visit to Taiwan left you with many great memories. It would be a pleasure to welcome you back again in the future!
S
Sunshine45469804628
June 26, 2026
Amazing experience with Jennifer
Jenifer was seriously so so amazing she was so knowledgeable and her English was Incredible !! So glad we got to do this tour with her ! She went out of her way for us !
事業者からの返答
Thank you so much for your wonderful review! We’re delighted to hear that you had an amazing experience on your Jiufen & Shifen Sky Lantern Private Tour.
Jennifer will be so happy to know that her knowledge, English, and thoughtful service made your day extra special. We truly appreciate your kind words and are so glad you enjoyed the tour with her.
Thank you again for choosing us, and we hope to welcome you back to Taiwan for another memorable experience!
S
susantH7282RP
June 15, 2026
Excellent guide! Knowledgeable, patient with elderly family members, and shared great local insights. Highly recommended
We had a wonderful day tour to Shifen and Jiufen with Jennifer.
Jennifer was extremely friendly, professional, knowledgeable, and attentive throughout the entire trip. She shared detailed explanations about the history, culture, and local stories behind each destination, which made the journey much more meaningful and enjoyable.
What impressed us the most was her patience and care for our family. I was traveling with two senior family members aged 92 and 64, and Jennifer was very considerate of their pace and comfort. She adjusted the itinerary flexibly, ensured they were comfortable at every stop, and provided helpful recommendations along the way.
She also recommended local food, scenic photo spots, and hidden gems that we would not have discovered on our own. Her English was excellent, communication was smooth, and she made us feel welcome from the moment she picked us up.
Thanks to Jennifer, our visit to Shifen and Jiufen became one of the highlights of our Taiwan trip.
Highly recommended for families, especially those traveling with seniors. We would definitely choose Jennifer again on our next visit to Taiwan.
⭐⭐⭐⭐⭐ 5/5
事業者からの返答
Thank you so much for your wonderful review and kind recommendation!
We’re delighted to hear that you and your family had such a memorable day visiting Shifen and Jiufen with Jennifer. It’s especially meaningful to know that her knowledge, professionalism, and local insights helped bring the history, culture, and stories of each destination to life.
We’re also very happy that Jennifer was able to make the tour comfortable and enjoyable for your senior family members. Providing a flexible, thoughtful, and caring experience is very important to us, and your comments truly mean a lot.
Thank you again for choosing us for your Taiwan trip. We’re so glad this tour became one of your highlights, and we would be honored to welcome you and your family back again on your next visit!
O
Odyssey33030345791
May 27, 2026
Great Experience with a great English Speaking Guide Jennifer Yang!
Great experience right from booking. Very responsive, meticulous in planning and accommodating of our requests. We had a friendly English speaking guide Jennifer who took very good care of our family and ensured we all had a great and comfortable experience. Great explanations, helpful in recommendations and always keeping an eye out for our young child. Highly recommended!
事業者からの返答
Thank you so much for your wonderful review! We’re delighted to hear that your family had a great experience on the Jiufen & Shifen Sky Lantern Private Tour.
We’re especially happy to know that Jennifer took such good care of you, provided helpful explanations and recommendations, and made sure your young child was comfortable throughout the trip. Your kind words mean a lot to us, and we’ll be sure to share them with Jennifer.
Thank you again for highly recommending us. We hope to welcome you and your family back to Taiwan for another memorable experience!
A
Andy_C
May 15, 2026
High into the hills of...
High into the hills of Taiwan. Whilst a bit of walking we didn't find it too onerous and we are in our late 70's. Our wonderful guide Howard devised a route which was faily flat as there are lots of uneven paths and many stairs Went to jifen Water fall which was lovely and had a sky lantern experience in the middle of a train track just before the train came. Great fun
R
rachel_m
April 26, 2026
Terrible experience
Bad tour
Tour guide Andy came in a vehicle with all the windows covered in black screen net so we couldn’t see out of the windows. The purpose of a tour is to SEE, and we couldn’t see a thing! Crazy, to compound that he didn’t talk at all while driving didn’t give any details about the city or our surroundings as we were passing through nothing, there were times we didn’t even know where we were going. He didn’t even introduce himself when he met us just pointed to his car. I texted the tour company and asked if this is a tour or a taxi cab ride. Told them no narrative or tour info about are drive and what we’re passing by was being given and the windows were covered so we couldn’t even see anything. They responded because of the weather he couldn’t talk while driving (it was a light drizzle). No response to window coverings. When we got to the spots on the itinerary he did talk a little which is when we discovered he could barely English. So asking questions about the area and such were next to impossible. It was a terrible private tour, we would have gotten more out of just going with the cruise tour at least we could see out the window and the tour guide talked. This was not a tour, it was a taxi cab ride. Had we known that we could have booked our own taxicab for much cheaper. Then at the end, Andy the driver had the nerve to ask us to give him 5 stars! It was laughable and very disappointing- coming to Asia is a once in a lifetime experience for us, what a let down. We saw all the high ratings for this tour and thought we were getting the best it was the complete opposite. Do not use this company.
S
Stephen_C
April 8, 2026
Great tour!
I had a wonderful time on this tour with An. She is very friendly, knowledgeable and professional. We visited two beautiful waterfalls and two Old Streets. We also stopped by the Yin Yang sea which had some interesting old abandoned mining buildings across the street. It was fun walking through the old streets of Shifen and Jiufen where I got to try lots of local foods and snacks. I highly recommend this tour and An as your guide if possible.
M
machinmad
March 24, 2026
Not what we paid for ...
We got to our meeting point well on time, but our guide wasn’t there. We WA’d him, no reply. We contacted the office, who said he was in the meeting hall; he wasn’t. Then they said he was waiting outside; he wasn’t. More than half an hour later he came running into the hall. A bad start to the tour.
We got whisked off along the coast to our first stop. It became obvious that Lyle couldn’t speak much English, so we sat in silence, with no commentary or info about our destinations. After the 1st stop, when we’re tried to leave for the next destination, our car wouldn’t start. There we sat for 25mins while Lyle cursed and swore trying to get us moving. Eventually the car started. We proceeded to the other destinations which all went as planned.
Lyle was a friendly bloke and did his best for us, given the communication gap. But this trip was sold as a guided tour, that’s what we paid for and what we got was a silent taxi ride.
事業者からの返答
Dear machinmad,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet expectations, especially given that this was meant to be a guided tour.
First and foremost, please accept our sincere apologies for the delayed meet-up and the confusion around your guide’s location. This is not the standard we aim to deliver, and we understand how frustrating that must have been at the start of your day.
We’re also sorry that the tour did not feel like a guided experience due to the communication difficulties. Clear and engaging commentary is a key part of what we promise, and we regret that this was not delivered during your trip. In addition, the vehicle issue you encountered should not have happened, and we appreciate your patience during that situation.
That said, we’re glad to hear that Lyle was friendly and did his best under the circumstances, and that the rest of the itinerary was completed as planned.
Your feedback is extremely valuable and has been shared with our team so we can address these issues directly, particularly around guide coordination, language proficiency, and vehicle checks. To ensure this does not happen again.
Thank you again for your feedback.
S
Sara_B
March 11, 2026
Taiwan tour
Alex was our tour guide and he was a great guide. What a nice relaxing way to tour Taiwan without any pressure. Highly recommend.
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