Unfortunely my husband got sick and though I was within the 24hrs cancellation period when I contacted the provider they didn’t refund me. The local number listed by the provider no one answered , no option to leave a message. Done many trips with Viator never had an issue except this trip
事業者からの返答
Dear Ana,
Thank you for sharing your experience with us. We are sorry to hear about your husband’s illness and the difficulty you encountered when trying to reach the local contact number.
We would like to highlight that we always strive to stay in constant communication with our guests and provide timely assistance. It is not usual for our lines to go unanswered, and we regret that this was your experience. Please rest assured that we will review your case and the communication process carefully.
We appreciate your feedback and your continued trust in our services.
Best Regards from the Quality Department of Amigo tours- Claudia
C
Claudia_B
January 10, 2026 · via Viator
Pros and Cons
Cons: Upon entering Uxmal we had to pay about 460 MXN per person extra, although the provider writes, all admissions are included.
Pros: The tour took place even though there were only two of us and we had the best guide ever Rosenado M. Thank you Rosenado for this perfect tour and yes, you are right: Uxmal is the best, the most interesting archaeological Mayan style.
事業者からの返答
Dear Customer,
Thank you for your feedback. We’re glad to know you enjoyed the tour and the experience at Uxmal.
Best Regards from Amigo Tours.
T
Tara_S
January 9, 2026 · via Viator
Tour guide fantastic, hidden admission fees not so much!
Victor the tour guide was extremely knowledgeable, loved the insights into Mayan culture. Everything timed perfectly, the lunch was lovely, the Cenote refreshing. It was a perfect day. The tour company did not tell us there was state fees to be paidxat park so we got dinged an extra $980 when we were told all admission included really not happy about that as the price was already high compared to other companies.
P
Pablo_G
December 6, 2025 · via Viator
Had a magical day. Lemuel...
Had a magical day. Lemuel was an excellent tour guide. Would highly recommend this tour. Very knowledgeable.
事業者からの返答
Dear Pablo_G
It is a pleasure for the whole team to know that the experience met your expectations. It was a pleasure to accompany you on this adventure.
Warm greetings from Amigo Tours.
-Alma
P
Patrick_O
November 12, 2025 · via Viator
Our tour to Uxmal,...
Our tour to Uxmal, Yaxcopoil Hacienda, and Cenote with Rosendo was very informative and interesting. Rosendo clearly knows the history of his city and the countryside and is excellent at sharing it. There were only 4 of us on this tour which allowed us to ask questions frequently, and Rosendo patiently answered them all. Rosendo took us early in the morning so we avoided the crowds. So much history here that the rest of the world knows little about and that’s why we recommend the tour to all visiting Mérida.
事業者からの返答
Dear Patrick_O
We appreciate the time you took to share with us this positive comment about our guide, and we are happy to know that his good work has made you enjoy this visit. We hope to welcome you on another tour again!
Kind regards from Amigo Tours.
-Alma
K
Kristine_L
January 20, 2025 · via Viator
Take this trip!
This trip provided a wonderful combination of different eras of Mexican/Yucatecan history. It came to life vividly due to the skill of our guide, Rosendo, who is knowledgeable, entertaining, fluent in many languages including Mayan, and a kind, forthright person. Our group had a fantastic experience, ending with a cool cenote swim.
事業者からの返答
Dear Kristine_L,
Thank you so much for your review, your opinion is really important for us. It´s always a pleasure to assist you.
Kind regards, AMIGO TOURS.
L
Leslie_M
October 6, 2024 · via Viator
Great Mayan heritage excursion
We loved our day trip to Uxmal, Yaxcopoil and the Cenote with Israel. He was so kind, knowledgeable, funny and helpful. We learned so much and enjoyed every minute! Highly recommend this outing!
事業者からの返答
Dear Leslie_M,
Thank you very much for taking the time to share your review, it is a pleasure for all of us to know that the service met your expectations. We hope to see you again! Kind regards from Amigo Tours. Alma
A
AnneRick
February 12, 2024 · via Tripadvisor
Great Tour!
This was a great tour. Jorge, our guide, was very knowledgeable about the history surrounding the Hacienda and especially about Uxmal. It was all fascinating and taking a dip in the cenote at the end was very refreshing. We highly recommend this tour.
N
Nolagurl1956
January 27, 2024 · via Tripadvisor
Not To Be Missed
Founded in the 17th century this hacienda is a treasure. Once a working henequen plantation there is much to discover as you walk the grounds of this beautiful hacienda.
N
Nicole_M
January 22, 2024 · via Viator
We really enjoyed the...
We really enjoyed the experience, the tour guide was very nice and the historic sites were remarkably well preserved, the included lunch was very good and the water in the cenote was crystal clear so it was very fun to swim in.
