メキシコシティの死者の日ツアー

They sell the tours, but they leave a meeting point far from where one stays and we must look and pay for the way to get where they indicate, it is the first time that something like this happens to me, I took 2 tours with them and they act in the same way, on the day of the dead at 2.0 in the morning I should have looked for how to get to the hotel, exposing ourselves and obviously must pay much more than we had budgeted, the guides no problem, but if poor organization and lack of communication with us.

Improve the organization when boarding buses. The guide is not heard when talking inside the bus if you are at the bottom of it. The rest is excellent and I recommend the experience.

Ricardo and Valeria were amazing guided and hosts. We visited Jiliotepec cemetery and Xochitlmilco for a special Day of the Dead tour. Highly recommend Ricardo and Valeria, the bus had phone charger which was a plus. Can’t say enough. Gracias Ricardo

Our tour guides were incredibly knowledgeable about Mexican history, culture and Day of the Dead festivities. The cemetery was a beautiful experience, and it was amazing to see families celebrating. It was hard to hear the guide explaining the rituals about the cemetery – he should have done this in the bus on the ride to the location. I feel there was not enough time to explore the cemetery. Also, should have mentioned there was a cost for to use the toilet. The boat ride was ok. I am glad I was able to do the boat ride prior to this otherwise, it would have been a poor experience. This boat ride offered no music, no food and if we wanted drinks we bought them from another boat. If we wanted music, we had to pay five hundred pesos, which we did. The boat driver stopped at a dock, ran, and got a speaker to play music. We played music for about 10 minutes then it was time to get off. It would have been nice to have been told we were not getting back on the boat, since some of us left belongings on the boat. We arrived at the place where the mariachi band was playing, and tacos were being served. The time here should have been shortened. The tacos were premade and served in Styrofoam containers. We “thought” we had a choice of chicken, beef, and cheese. We told the lady we wanted chicken, and we were served cheese, chicken, and mushroom. Horrible tacos! This service was “Americanized” I think this would have been better to have someone making the tacos in front of us instead of premade. There was no place to sit and eat or listen to the mariachi band. For future I would strongly suggest revamping this tour and make it more cemetery and day of the dead related then adding the boat ride and mariachi band.

Bus ride was a little longer than expected. Driver disappeared for over 20 min when we all waited at the bus and it started to rain. No apologies or explanation but we felt rushed afterwards and did not know if the rest of the tour would be affected. Alexis was our guide and she was very good.

Unfortunately it was a bad experience, nothing that was offered was fulfilled. The tour started an hour and a half later, the goal of our trip was to take my parents (seniors) to live an experience like they told of Xochimilco and because the tour proposed this and a plus with the day of the dead. The visit to the pantheon was not fulfilled, we never saw mariachis, the tour by trajinera was only to take us from the starting point to the chinampa, where we arrived without security measures, outdoors under a ranch, the rain did not help and the road was all muddy. Instead of living a local experience of Mexican culture as we were sold, we turned out to be at a bohemian party at almost 7 pm, far from civilization without access to retreat, things got out of control the moment they stopped charging the liquor and left the bar open, the experience we paid for became a drunken one. We approached the guide Ada and expressed our dissatisfaction and that we wanted to leave, after an hour and a half of requesting to leave, (almost 10 pm) the solution we were given because of our dissatisfaction was to give me a “free drink” in what we waited for a trajinera to finally arrive. As we went to be picked up there was too much mud and no one helped the children and the elderly people to get on it, including my mom and other tourists, to such an extent that no one took the rope from the trajener and it started to move away from the shore causing several of the group to slip, including my dad, the trajener pressed my leg and pulled me into the canal. (The guide was repeatedly informed that my mother had a knee replacement and my concern about the muddy ground conditions and the possibility of slipping.) There was a lot of disrespect from the tour staff towards us, who paid for a pleasant experience, there was a lot of irresponsibility on the part of the operator, in this case the Ada guide as the solution that gave us for our dissatisfaction was that we will take pictures and excused saying that she was hired to give the guide and that the administrative things she did not see, that suggested that we contact the company where we bought the tour in this case (Tripadvisor) since the company where she worked (friend tours) only provided the service. It was evident that the girl was in a situation that she could not control, I understand that they can pass unexpectedly but often a solution like canceling the activity because of the delay is much better than not fulfilling what was promised and especially the attitude and the way to deal with the situation, since there are ways of speaking, I try to have empathy and justify this to possible lack of experience and maturity of the guide. I suggest that they comply with the agreement and that they do not mislead the tourist, and that when there are excursions with large groups go two guides that support themselves and more when there are children and elderly people who need help to get on the trajineras. The tour fiasco they ended up giving was never the one they offered and definitely wasn’t suitable for people from 0 to 99 years old, it wasn’t familiar. I feel ripped off.

False advertising: - it was so overbooked I didn't get to travel with the guide hence had 0 explanation of day of the dead traditions - driver was over 1.5 hours late - cemetery visit was cancelled - no tour of the floating gardens - we were floating in the darkness and rain with a boat that ran into trees - the chimpana was chaotic and folks on the tour who didn't pay the full fee were able to get the free food regardless

This was a terrible experience. The tour which was to start at 3:15PM ended up departing Mexico City around 5pm. We made it to Xochimilco around 6:30p and by the time we boarded the boat it was past 7pm. The “three course meal” was just small bites. We made it back to Mexico City exactly at 11:30pm. A 3-hour tour took over eight hours and ruined all other plans. If the transportation and dinner were improved this could be so much better. In the meantime, find another option to visit Xochimilco!

It was a total scam, from the start we were kept waiting two hours to start the tour, the guide Ada very rude. They didn't give us anything on offer. They divided us into two groups and the first one we were in are the guide like two hours until we told her we wanted to leave the place because it was not what she said she could do nothing about, two hours we were asking her to return us what we did not want to continue and until she saw us angry she asked for a trajinera, left us alone when we got on it and four of us who were going fell and suffered injuries and she simply said that we were not her responsibility. The food offered bad and not enough for everyone because they did not measure the number of people who would go to a horrible party that had absolutely nothing to do with dead day. It was a total lie they offer. I don't recommend it, it's not worth it. Don’t waste your money on something that is not emblematic of Mexico and the experience was terrible.

Utterly dire. Hardly any English guiding. Group mostly Spanish. Bus 1.5 hours late. Had to pay 45 pesos to use waiting place toilet. Then 10 pesos when we arrived. No cemetery tour. Taken on a boat trip to a trance music venue. Not remotely day of the Dead. A couple of appetiser type food. Missed all of anything remotely day of the Dead. Gutting. Total waste of money. Plenty of cheap booze. AVOID AVOID AVOID!!! Please give me my money back!