ケアンズからのフィッツロイ島への送迎とツアー

Thank you for your feedback. We’re sorry the glass bottom boat tour didn’t meet your expectations. The experience is a genuine guided viewing tour over Fitzroy Island’s fringing reef, but what can be seen varies with tide, sunlight, water clarity and marine conditions on the day. We do take your point about the commentary though — if guests can’t clearly hear the guide, they miss an important part of the experience. We’ll pass that feedback on to the island team.

Thank you, Lucy. “Nature’s Lego” is probably one of the best descriptions we’ve heard for Fitzroy Island’s coral beaches! Reef shoes or sturdy footwear are definitely a great idea for exploring the shoreline comfortably. We’re so glad you enjoyed the island and appreciate the helpful tip for future visitors. 🐠🧡

Thank you for taking the time to leave a review. We’re glad you had such a fun family experience, however it sounds like this may have been intended for a different tour operator, as Sunlover Reef Cruises provides ferry transfers and tours to Fitzroy Island and does not operate a river activity. We hope you’re able to share your review with the correct operator so their team receives the recognition.

Thank you so much, Juliet. We’re so pleased Fitzroy Island was such a hit with both families. It’s a brilliant place for children to build confidence in the water, with plenty to discover close to shore as well as easy walks and shady spots when everyone needs a break. Great tip about reef shoes too — the coral beaches are beautiful, but sturdy footwear definitely makes exploring more comfortable. Thank you for recognising our crew as well. We’re glad we could help make your family day trip from Cairns such an enjoyable one. 🐠

Thank you for sharing your feedback, Annika. We’re sorry to hear that the boarding and seating process made your family’s day feel stressful. Fitzroy Island is a popular day trip from Cairns, and seating on the vessel can be busy on fuller services. While our crew do their best to assist guests during boarding, we understand how frustrating it would have felt to be unsure where to sit, especially with windy conditions on the day. We’re also sorry to hear the return boarding felt disorganised. That is not the relaxed start or finish we want for guests visiting Fitzroy Island with us, and your comments have been shared with our operations team for review. If you’re comfortable doing so, we’d appreciate the opportunity to look into your booking and better understand what happened on the day. Please contact our team directly with your travel date and booking details so we can follow this up properly. Thank you again for your feedback. We’re glad to hear Fitzroy Island itself was lovely, and we’re sorry the vessel process impacted your overall day.

Hi Maria, thank you for taking the time to share such a thoughtful review 🧡 I’m really glad to hear you felt the trip was good value, that the transfer ran on time, and that you had plenty of time to explore Fitzroy Island. It’s such a beautiful place to spend the day, and I’m pleased the packed lunch was a nice touch as well. I also really appreciate your comment about passenger accounting. We do have a thorough system in place, and our crew use multiple methods throughout the day to keep track of guests and make sure everyone is safely accounted for. Because they are so experienced, a lot of that happens quietly in the background, so I can understand how it may not have felt obvious from a guest perspective. That feedback is genuinely helpful, because feeling safe and clearly looked after is such an important part of a great day on the water. We’ll take this on board and look at how we can make that process feel more visible and reassuring for guests without taking away from the relaxed island experience. Thank you again for choosing to travel with us, and for recognising the value of the Fitzroy Island day trip while also giving us something useful to improve.

Thanks for your review, Gary. We’re glad you were able to spot a turtle during your time on Fitzroy Island — that’s always a special moment. Fitzroy is a continental island with coral-fragment beaches rather than soft sand, so it can feel quite different to a typical sandy beach. We always recommend reef shoes or sturdy footwear for comfort, especially around the shoreline and walking tracks. Snorkelling conditions and marine life sightings can vary with tide, visibility and weather on the day, but the island’s fringing reef can still offer some lovely encounters when conditions line up. It also sounds like you spotted one of Fitzroy Island’s resident yellow-spotted monitor lizards. They’re often mistaken for something far more dramatic, but they’re a natural part of the island wildlife. Thanks again for visiting and for sharing your experience.

Bonjour Siouxie — merci beaucoup pour ce joli retour. We’re delighted you enjoyed Fitzroy Island. It’s great that you could set your own pace for the day — snorkelling, relaxing, exploring and lunch — that flexibility is exactly what we aim for. Thanks for choosing Sunlover Reef Cruises. We’re glad you felt it was great value and hope to welcome you back again.

Hi Erica, thanks for taking the time to share your experience with us. We’re glad you enjoyed Fitzroy Island — Nudey Beach is a real highlight, and it’s great to hear lunch was a positive part of your day. We’re sorry the snorkelling didn’t meet expectations. Conditions and marine life around the island can vary day to day, and sightings can never be guaranteed. Our snorkelling equipment is disinfected before and after each use. Due to the tropical climate, humidity and the cleaning solutions required, clear silicone can sometimes appear cloudy despite being fully sanitised. We appreciate you sharing your feedback and hope you were still able to enjoy the island’s natural beauty during your visit.

Thank you for your feedback, Cynthia. We’re sorry to hear Fitzroy Island was not the experience you were hoping for, particularly in the heat and with beach access feeling difficult on the day. Fitzroy Island is a natural continental island, and the beaches are made largely from coral fragments rather than soft sand. Reef shoes or sturdy footwear are recommended on our website and in pre-travel confirmation information, as they can make a big difference when walking along the shoreline or entering the water. During stinger season in Far North Queensland, full-body lycra suits are also strongly recommended for swimming and snorkelling. We understand they may not feel ideal on a hot day, but they are an important safety precaution. We’re pleased to hear you found the Sunlover crew friendly and professional. Sunlover operates the ferry transfer and tour services to Fitzroy Island, while the resort pool and restaurant are managed separately by Fitzroy Island Resort. Beach access, sandbagging and island pathways are also not managed by Sunlover, as these areas fall under island and parks management.