So I state that we did not have a Physical Guide but the Audio Guide which to be honest was quite boring, talked a lot and sometimes useless things and was very repetitive, sometimes certainly also said facts and things interested but it was all mostly boring.
And I want to say DO NOT TAKE THE TICKET TO THE DRANGON’S DEN (aka the famous Wawel dragon cave) it’s literally 10 minutes of spiral stairs to go down and you go through a “cave” where you just take a shower because the condensation makes the ceiling drip and you just finally get out of the castle, it’s more stair time than anything else.
I wouldn't do it again overall
事業者からの返答
Thank you for choosing Discover Cracow. We’re sorry to hear that the audio guide and Dragon's Den didn’t meet your expectations. Your feedback is valuable, and we’ll use it to improve our offerings. We appreciate your honesty and hope your next visit is more enjoyable.
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george_A
October 5, 2023 · via Viator
Wawel Palace
Absolutely fantastic! I would recommend it. Our guide was very informative and knowledgeable. Perfect English no issues to understand
At all.
Very punctual without delay.
事業者からの返答
Thank you for choosing Discover Cracow! We are very pleased to read your opinion. We always choose the best guides for our trips. We are glad that you could learn more about our history and visit Krakow with us. I hope you wil choose Discover Cracow again!
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pedrotheswift
August 29, 2023 · via Viator
Getting mucked around not happy
I was not impressed I made this booking for the the 10:00 I am English speaking to a vital change it to 1:00 p.m. English Polish tour we left after 2 minutes cuz all she did was speak Polish seeking a refund
事業者からの返答
Thank you for choosing Disocver Cracow! This tour is in 2 languages, you only had to wait to hear the English part. I understand your disappointment, but you could have given our guide a chance.
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Peter_V
August 29, 2023 · via Viator
Excellent guide
Excellent guide who had a great knowledge which she expressed very clearly. The tour was the right length as it was a very hot day.
事業者からの返答
Thank you for choosing Discover Cracow! We are very happy that our guide met your expectations, this is very important for us. We are glad that we could present you a piece of Polish history. I hope you will choose Discover Cracow again!
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Arnas_R
August 27, 2023 · via Viator
Great
Guide Paulina was an excellent expert - we recomend.
Nice castle and overall Krakow history presentation.
事業者からの返答
Thank you for choosing Discover Cracow! We are very happy that our guide met your expectations. We are glad that you could learn more about our culture and history. I hope you will choose Discover Cracow again!
K
Kate_M
August 20, 2023 · via Viator
Amazing tour fantastic...
Amazing tour fantastic guide called Ewa - very knowledgeable about history of the place. We really appreciate the fact how she managed to tell us all the interesting facts in both Polish and English languages as we are international couple and my partner was the only English participant. He felt special and not excluded. Five stars definitely recommend 👌
事業者からの返答
Thank you for choosing Discover Cracow! Thank you very much for your feedback. We always choose the best guides for our customers. We are very happy that Ewa met your expectations and that you could learn about our history. I hope you will choose Discover Cracow again!
K
kitaz155
June 16, 2023 · via Tripadvisor
Great Culture
Walking into great culture of wawel hill is such an honor to understand about the history and how our great people fighting for living and Freedom
事業者からの返答
Hello,
We are glad that you have chosen Discover Cracow.
Your opinion is important to us and we are all the more glad that you had a positive experience with our services. We hope you will also take advantage of our other offers.
A
Amneris_B
January 23, 2023 · via Viator
Highly highly recommended
We cannot praise this tour enough, our guide (which unfortunately i forgot the name but what i know is he's hungarian) was super awesome! I've literally never met a guide more passionate in his work, he also has a very pleasent personality, he definitely gave us more than we paid for! Super highly recommended.
A
Andy_S
September 26, 2022 · via Viator
Brilliant Tour
Our tour guide Eve was very knowledgeable and brilliant. Thoroughly recommend this trip. Didn't have time to see inside the castle but hopefully next time.
事業者からの返答
We are so happy that you are satisfied with your tour and that you liked the experience. We are also so grateful that you found our guide to be knowledgeable and brilliant.We will make sure to pass this beautiful review to her. Thank you a lot and please take care. If you ever have a chance, we welcome you to our city for more unforgettable tours.
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Sheila F
August 22, 2022 · via Tripadvisor
A good tour but would have been better if it had been an English tour as booked
The guide was very nice, friendly and knoweledgeable. The only problem is that we were the only 2 English people to book the tour so we had to join a Polish tour. The guide had to translate everything into English for us. Her English was excellent but it slowed the tour for everyone
事業者からの返答
Dear Sheila,
Thank you for your thoughtful review! We’re glad to hear that you found our guide nice, friendly, and knowledgeable. However, we apologize for the inconvenience you experienced being the only English speakers in a Polish tour. We understand how this could slow down the experience for both you and the other guests.
Your feedback is invaluable to us as we strive to enhance our services and ensure a more tailored experience for all participants.
It’s fantastic to know that our efforts and your opinions had a positive impact on your journey.
As a token of our gratitude, we’d like to offer you a 10% discount on your next tour with us! Just use the code Discover10 when booking.
Thank you for choosing Discover Cracow, and we hope to welcome you back for a more seamless experience in the future!
Best regards,
Łukasz Mroczka
Sales Specialist
Discover Cracow
