Presentation of the experience unclear and containing untruthful information. The purchase of this audio tour is useless
事業者からの返答
Salve e grazie per il suo feedback!
Ci dispiace sapere che l'audioguida non abbia soddisfatto le sue aspettative.
La nostra audioguida è frutto di un'attenta ricerca e realizzata da curatori professionisti per fornire una panoramica coinvolgente, accurata e concisa della ricca storia del luogo. Comprendiamo che le esperienze possano variare e apprezziamo molto i suoi commenti.
Se ci sono parti specifiche che ha trovato poco chiare o imprecise, le saremmo grati di ricevere il suo feedback, in quanto ci aiuta a migliorare continuamente l'esperienza per i futuri visitatori.
Cordiali saluti,
Claire
M
Marti_S
July 16, 2026 · via Viator
Dryly informative
Informative but not a great presentation. I do enjoy a good audio tour and listen to them quite often when I travel. This was a little dry. Not sure I would embark upon this production company again.
事業者からの返答
Hello, and thank you for your feedback.
We are sorry to hear that the audio guide did not meet your expectations.
It was carefully created by professional curators to provide an engaging and informative experience throughout the visit.
We truly appreciate your comments and will use them to improve our service for future visitors. If you have any suggestions, we'd love to hear them.
Warm regards,
Claire
A
Ashleigh_C
July 1, 2026 · via Viator
I purchased the tickets...
I purchased the tickets online and they didn’t work for what I bought them for
Do not buy from here.
Scam
事業者からの返答
Hello, and thank you for your feedback.
We are sorry to hear about your experience.
We were unable to locate a reservation under the name used for this review, so we are unable to verify the details of your booking.
Based on the situation you described, it appears that you may have presented the Viator voucher instead of the actual entry tickets. As clearly stated in our email instructions, the Viator voucher is not a valid entry ticket for admission.
After your booking was confirmed, an email was sent with detailed instructions on how to download both your entry tickets and self-guided audio tour. Following these instructions ensures that you receive the correct tickets before your visit.
Thank you for your understanding.
Warm regards,
Claire
A
Anja_K
June 26, 2026 · via Viator
That's fine
It was good, but one piece of information did not correspond to the truth. Entrance tickets cost €20.00 and not as indicated on the website, €8.00.
事業者からの返答
Salve e grazie per il suo feedback.
Potrebbe indicarci dove ha trovato l'informazione secondo cui il biglietto d'ingresso costa €20,00?
Il prodotto che ha acquistato è un'audioguida per il Palazzo del Gran Maestro al prezzo di €11,99. La preghiamo di notare che il biglietto d'ingresso non è incluso in questo acquisto.
Grazie per la comprensione.
Cordiali saluti,
Claire
N
Nic_B
June 24, 2026 · via Viator
Very useful
A useful guide & easy to download for use as you move around. Just be sure this is guide only not entrance. After tour I discovered a second exhibition on Ancient Rhodes opposite cafe but only open 2 days weekly & a stone hall in garden with more details of the knights. Neither were advertised any where which I think l is missing a good selling point for the castle
事業者からの返答
Hello and thank you for your feedback!
We are pleased to hear that you found the audio guide useful, easy to download, and convenient to use during your visit.
We also appreciate you sharing your observations about the additional exhibitions and displays you discovered. As these exhibitions are not currently included in the experiences offered on our website, they are not mentioned in our tour description.
We look forward to welcoming you back.✨
Warm regards,
Claire
A
Alain D
June 22, 2026 · via Tripadvisor
Disappointment
Did not receive the audio
3 reservations on this site and two failures due to the provider
Deplorable, to be avoided!!!
事業者からの返答
Bonjour, et merci pour votre commentaire.
Nous sommes désolés d'apprendre votre mésaventure. Après examen de votre dossier, nous constatons que notre équipe a tenté de vous aider et de résoudre le problème concernant l'audioguide. Cependant, une demande de remboursement a été soumise et la réservation a été annulée peu après.
Nous vous prions de nous excuser pour la gêne occasionnée et vous remercions de votre compréhension.
Nous espérons avoir le plaisir de vous aider à nouveau prochainement, dans de meilleures conditions.
Cordialement, Claire
L
Laurent_S
April 30, 2026 · via Viator
Benefit to be evaded
Do not take this service, the ticket is not included and the audio guide is free with the museum entrance ticket which is 20 euros
事業者からの返答
Bonjour, et merci pour votre commentaire.
Le produit que vous avez sélectionné comprend uniquement un audioguide. Nos audioguides sont conçus par des spécialistes pour enrichir votre visite.
Veuillez noter que nous proposons également un produit distinct incluant les billets d'entrée et un audioguide, qui pourrait mieux répondre à vos besoins.
Merci de votre compréhension.
Cordialement, Claire
M
Mariska N
October 16, 2025 · via Tripadvisor
Extensive and interesting collection
An extensive, interesting collection. This dealt with various themes from antiquity to the present grandmaster.
There were staff in all areas.
A disadvantage was that there was no handrail along the stairs.
事業者からの返答
Hallo 😊 Bedankt voor je feedback. Fijn dat je de collectie interessant vond. Was betreft de trappen, dat valt onder het beheer van het museum en ligt buiten onze controle. We waarderen je reactie 🌷
Vriendelijke groeten,
Jo
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sylvia_C
October 15, 2025 · via Viator
Misselling
This is a con it leaves you to believe admission is included, so I was turned away and had to pay again, this is misssold and useless, and I was refused a refund, total waste of money as all your descriptions are already at the palace.
事業者からの返答
Hello 😊 Thank you for your feedback. We checked your booking and can confirm you selected the audio guide only option, which does not include admission. This is clearly stated in the product description before purchase. We’re sorry for the misunderstanding 🌷
Best regards, Jo
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Corinne C
October 1, 2025 · via Tripadvisor
We purchased tickets to the Grand Rodhos Palace through TripAdvisor, which were not accepted at
On TripAdvisor we bought 2 tickets to the Grand Masters Palace which were not accepted at Welcoming, it's theft
事業者からの返答
Bonjour 👋 Nous sommes désolés pour cette situation 🙏 Nous n’avons trouvé aucun email de votre part dans notre système. Merci de nous contacter avec les détails de votre réservation afin que nous puissions vérifier et procéder à un remboursement si nécessaire.
Cordialement, Jo
