I was really looking forward to this sailing excursion, but unfortunately, it did not live up to the advertised experience. The promotional photos showed a beautiful sailboat with all sails up, tilted in the wind—giving the impression of an authentic sailing adventure. However, the reality was far from that.
For the majority of the trip, the boat relied on its slow motor rather than actually sailing. They only raised one sail, and at one point even only did it because we specifically asked for sail to be up. The whole experience felt more like a slow motorboat ride rather than the exhilarating sailing trip we were expecting.
To make matters worse, the seating was extremely limited and uncomfortable. Instead of being able to sit back and enjoy the ocean, we were left awkwardly trying to find a place to sit without much support. The lack of comfort only added to the overall disappointment.
Ultimately, we ended the tour early because it just wasn’t worth staying for. If you’re expecting a true sailing experience, I’d recommend looking elsewhere. This excursion felt like a bait-and-switch, and I wouldn’t book it again.
事業者からの返答
Dear Jared,
Thank you for sharing your experience. We sincerely regret that the excursion did not meet your expectations, and we apologize for the inconvenience you encountered.
Regarding the use of the motor instead of the sails, we understand your disappointment. Weather conditions, such as a lack of wind, can limit the possibility of full sailing. However, we always strive to offer an authentic experience and, when conditions allow, the main sail is hoisted to enhance the journey.
As for the seating, we appreciate your feedback. The arrangement can vary depending on the type of boat and group size. We will take your comments into account to improve passenger comfort on future excursions.
Despite the issues mentioned, we’re glad you were able to enjoy the natural surroundings. Our goal is to provide unique experiences that connect travelers with local nature and culture. We value your input and will use it to continue improving our services.
Best regards,
Tangol Tours
A
Adam_S
November 27, 2024
Not Worth the Price
Not worth the cost by a long shot. Way too cold to enjoy, for starters - the operators should only run this tour during the day and not in the evening. Plus for the cost you pay, I was expecting at least some nice snacks/drinks - not just coffee and cold croissants.
1人が参考になったと回答
事業者からの返答
Hi Adam, we’re sorry to hear that your experience didn’t feel worth the price. Weather in Patagonia can be unpredictable, and we understand how the cold impacted your enjoyment. We also appreciate your feedback about the food and drinks. Thank you for taking the time to share your thoughts.
D
Debra_T
November 25, 2024
Great time even w high winds and rain
Spent a lovely afternoon out of the water. Beautiful views even though we had mixed rain and Sun. Crew was super nice. Made mate and had snacks. Spent an hour or so in a beautiful lagoon. We failed by not bringing our own wine/beer, but met nice people onboard who donated some beer. Had a great time.
事業者からの返答
Thank you, Debra! We’re so happy to hear you had a great time despite the mixed weather. It’s wonderful that the crew helped make your experience enjoyable, and it sounds like you made the most of the day. We’d love to welcome you back, maybe next time with wine in hand!
Q
Q631EJmarav
October 1, 2024
Best of Bariloche
Really amazing! Super recommended. The boys are a 10! Very good food and drink served! We love this activity
事業者からの返答
¡Muchísimas gracias por tu comentario tan entusiasta! Nos alegra saber que disfrutaste la experiencia, la atención del equipo y la comida. ¡Esperamos volver a verte pronto a bordo para otra aventura inolvidable!
E
Emma C
January 22, 2024
Wonderful evening sail
A wonderful experience on the lake. We went on the 5pm sail. Small group of people. Great skipper and loved the opportunity to take a swim.
事業者からの返答
Thanks so much, Emma! We’re glad you enjoyed the peaceful evening sail, the small group setting, and a refreshing swim. We hope to see you again for another memorable time on the lake!
J
Jeroen B
December 30, 2023
Wonderful getaway from busy Bariloche
Very relaxing day on the water!
Small and cozy sailing yacht with a very friendly skipper.
Snacks and drinks and also the opportunity to swim in a bay.
Absolutely recommended!
M
Meghan_M
December 8, 2023
A different view of Bariloche
The beautiful views and lovely weather were unmatched. The captain Camila and first mate Sebastian were so polite and accommodating! Couldn’t ask for a better crew! The boat was smaller than what the photos portrayed so it was a bit tight for a group of 6 especially older participants. All in all great experience.
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